Using Feedback to Your Advantage

Slide 1: Using Feedback To Your Advantage

Slide 2: Feedback is a GIFT!

Slide 3: There are 2 Types of Feedback

Slide 4: We Prefer Positive Feedback

Slide 5: We Don’t Like Negative Feedback

Slide 6: “There is more useful data in negative feedback as there is in positive feedback” Jack Canfield Author, The Success Principles

Slide 7: It’s time to CHANGE how you feel about Negative Feedback

Slide 8: Negative Feedback = “Improvement Opportunities”

Slide 10: ra ck OnT Off Track Feedback Guides You

Slide 11: There are many ways to respond to feedback Some simply don’t work

Slide 12: Responding to Feedback Caving in and quitting Getting mad at the source of the feedback Ignoring the feedback

Slide 13: Responding to Feedback Caving in and quitting ’T of the feedback ON Getting mad at the source T D K! Ignoring the JUS OR feedback W

Slide 14: How many times have you or someone you know received negative feedback and simply caved in or decided to quit?

Slide 15: All that does is keep you stuck in the same place

Slide 16: How many times have you reacted with anger and hostility toward someone who was giving you feedback that was genuinely useful?

Slide 17: All it does is push the person and the feedback away.

Slide 18: We all know people who tune out everyone’s point of view but their own. They don’t want to hear anything anyone else has to say.

Slide 19: Sad thing is… Feedback could significantly transform their lives

Slide 20: Remember, feedback is simply information. You don’t have to take it personally Just WELCOME it and USE it

Slide 21: The most intelligent and productive response is to simply say: Thank you for the feedback. Thank you for caring enough to take time and tell me what you see and how you feel. I appreciate that.

Slide 22: Ask for feedback. Most people will not voluntarily give you feedback. They are as uncomfortable with possible confrontation as you are.

Slide 23: Ready?... The most valuable question You may ever learn

Slide 24: On a scale of 1 to 10, how would you rate the quality of our relationship (service/product) during the last week (2 weeks/month/quarter/season)? The most valuable question You may ever learn

Slide 25: What would it take to make it a 10? Any answer less than a 10 gets a follow-up question

Slide 26: Knowing that a person is dissatisfied is not enough. Knowing in detail what will satisfy them gives you the information you need to do what is necessary to create a winning product, service, or relationship.

Slide 27: Feedback can help You can’t fix, what you don’t know is broken

Slide 28: Whether we ask or not, Feedback comes in different forms

Slide 29: Whatever it is, it’s important to listen to the feedback

Slide 30: Take a few steps…..

Slide 31: Listen… If you hear “OFF TRACK”, take a step in a direction you believe may be on course….and listen

Slide 32: IMPORTANT! Not all feedback is useful or accurate. You must consider the source. Some feedback is polluted by the psychological distortion of the person giving you the feedback

Slide 33: “If one person tells you you’re a horse, they’re crazy. If 3 people tell you you’re a horse, there’s a conspiracy afoot. If ten people tell you you’re a horse, it’s time to buy a saddle.” Jack Rosenblum Look for patterns

Slide 34: When all indicators say you’ve had a “failure experience”, there’s a number of things you can do to respond appropriately and keep moving forward.

Slide 35: Acknowledge you did the best you could with the awareness, knowledge, and skills you had at the time

Slide 36: Write down everything you learned from the experience

Slide 37: Clean up your messes.

Slide 38: Review your Successes.

Slide 39: Refocus on your Goal Incorporate lessons learned, recommit to your original plan, or create a new plan of action, and then get on with it. Stay in the Game.

Slide 40: You’re going to make a lot of mistakes along the way. Dust yourself off, and never give up.

Slide 41: Based on Jack Canfield’s “The Success Priniciples” Created by Myra Roldan http://myra.weebly.com http://chickylounge.blospot.com http://www.beautifuldiva.com