Jira 6 - Service Rocket & London AUG
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Jira 6 - Service Rocket & London AUG

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Intro to Jira 6

Intro to Jira 6

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    Jira 6 - Service Rocket & London AUG Jira 6 - Service Rocket & London AUG Presentation Transcript

    • ServiceRocket mark.mccormack@servicerocket.com midnight@servicerocket.com 12@servicerocket.com 7/10/2013 COPYRIGHT © ServiceRocket Limited 1
    • ServiceRocket Background • Founded in 2001 in Sydney • Now have additional offices in Silicon Valley, Kuala Lumpur and Santiago • I’m based near London and we have about 120 employees and growing ServiceRocket Background 7/10/2013 COPYRIGHT © CUSTOMWARE INTERNATIONAL PTY LTD 2012 2
    • • We have trained over 20,000 students on best- practice use of Atlassian products. • Our team of trainers and consultants work closely with the Zendesk product team to create Zendesk training materials. COPYRIGHT © CUSTOMWARE INTERNATIONAL PTY LTD 2012 3 Training
    • • We have a 24x7 customer support system, backed by real people offering competitive SLAs and domain knowledge for customers' systems. • We maintain the largest independent FAQ and Wiki on Atlassian products and we're proud that COPYRIGHT © CUSTOMWARE INTERNATIONAL PTY LTD 2012 4 Support
    • • ServiceRocket is proud to be the first and largest partner of Atlassian since 2003, having delivered over 500 projects to customers rolling out the Atlassian product suite. • We have implemented Atlassian solutions for many world leading organizations, including: – Adobe, BNP Paribas, Fuji Xerox, Johnson & Johnson, Cisco, Macquarie Bank, News Corporation, PepsiCo, Polycom and the Walt Disney Company. • Over 50 case studies have been documented on our website at: www.servicerocket.com/company/customers COPYRIGHT © CUSTOMWARE INTERNATIONAL PTY LTD 2012 5 Implementation
    • Zendesk • Founded in 2007, Zendesk is the leading provider of proven, cloud-based help desk software. • More than 15,000 Zendesk customers, including Adobe, Sony, OpenTable and Groupon, trust Zendesk with their most valuable assets: their customers, partners, and employees. • ServiceRocket are the first full-service and global consulting partner of Zendesk. We provide a range of services including training, implementation, best practice workshops, security audits, widget development, migrations and launch support. COPYRIGHT © CUSTOMWARE INTERNATIONAL PTY LTD 2012 6 Implementation
    • • Over 10,000 customers have downloaded our plug-ins over 200,000 times – Scaffolding & Reporting, Composition, Connector for Google Drive, Security and Encryption Plugin, Linking & Visibility plugins – SalesForce JIRA connector, MDSF plugin, JIRA Utilities & Create- and-Link plugins • TrainingRocket – OnDemand Learning Platform – Helps Companies to manage their instructor-led, on-premise, virtual and on-demand training courses – Full e-Commerce capabilities COPYRIGHT © CUSTOMWARE INTERNATIONAL PTY LTD 2012 7 Tools
    • Modern • Focus on beautiful, intuitive, efficient • Common header across all products, common iconography • More customizable, based on team activity, agile info COPYRIGHT © CUSTOMWARE INTERNATIONAL PTY LTD 2012 8 JIRA 6 is Modern
    • Fast • Optimized so you can do more in less time • Choose the views that fit your work style • Faster to create, edit issues and work with lists • Improved .dot dialog box (.Summary to edit) • Issue Navigator ―Detail View‖. Allows in-line editing. Helpful for sprint- planning COPYRIGHT © CUSTOMWARE INTERNATIONAL PTY LTD 2012 9 JIRA 6 is Fast
    • COPYRIGHT © CUSTOMWARE INTERNATIONAL PTY LTD 2012 10
    • Mobile • Critical info and the most important activities; anytime/anywhere • Right in mobile browser on any device; it is now optimized. Not an App • Shown just the most critical when you are on the go. • Optimized for mobile device viewing and working. • Can get back to regular desktop view. COPYRIGHT © CUSTOMWARE INTERNATIONAL PTY LTD 2012 11 JIRA 6
    • COPYRIGHT © CUSTOMWARE INTERNATIONAL PTY LTD 2012 12 Mobile
    • Simple • Get your team off and running fast • Create any project in a few clicks (gives you project templates to choose from: project mgmt., software dev, bug tracking, agile-scrum, agile-kanban, sample) • Pick your favorite flavor of Agile • Choose a workflow from Marketplace – choose from marketplace workflows uploaded from Atlassian and other companies COPYRIGHT © CUSTOMWARE INTERNATIONAL PTY LTD 2012 13 JIRA 6 is Simple
    • COPYRIGHT © CUSTOMWARE INTERNATIONAL PTY LTD 2012 14 Share Workflows
    • Enterprise Enhancements • Global workflow schemes — Now you can edit an activeworkflow scheme on a project: a draft is created, and the migration is handled through the normal migration process. • Translate custom fields — Customers whose users operate in different languages can now translate the names and descriptions of custom fields. • JIRA to JIRA issue copy (Marketplace Plugin) — For customers with more than one JIRA server, you can copy an issue from one project to another, even if the projects aren't on the same JIRA instance. • Editable usernames — The second most requested feature, as determined by customer votes, is here! JIRA Administrators can now edit any username in the JIRA Internal Directory. COPYRIGHT © CUSTOMWARE INTERNATIONAL PTY LTD 2012 15 JIRA 6
    • COPYRIGHT © CUSTOMWARE INTERNATIONAL PTY LTD 2012 16 Editable Usernames
    • OTHER FEATURES • Stable search — Now, when you search, your search results remain constant until you choose to refresh them. This provides you with a stable set of search results that you can work from when triaging issues. • Docking and undocking the filter panel — You can now hide the filter panel to gain more screen real estate. Simply click Undock at the top right of the panel. • Bulk watch/unwatch feature — You can now start or stop watching multiple issues using the watch / stop watching bulk operation. Learn more... • Browse Project Summary — Starting a new project? You'll be greeted by a more informative screen when you next browse your empty project's summary. • New plugin points for the User Profile page — For the ecosystem developers, we have implemented new plugin points for the web panels in the User Profile page. Learn more... • Reports have moved — We have moved reports from the dropdown menu on the Browse Project > Summary tab to a panel on the same tab, making them more accessible . • Global autowatch configuration — We've implemented a new JIRA option that allows administrators to disable the autowatch feature (introduced in JIRA 5.0.3) for all users. To configure autowatch for all users, navigate to Administration > User Preferences (in Users section) > Default autowatch. • Maximum project name size and maximum project key size configuration — JIRA administrators will be able to set the maximum size for both the project name and project key in this release. Navigate to Administration > System > General Configuration and update Maximum project name size or Maximum project key size as desired. • Application Navigator with configurable links — JIRA administrators can now configure links that appear in a handy dropdown menu in the JIRA header. COPYRIGHT © CUSTOMWARE INTERNATIONAL PTY LTD 2012 17 JIRA 6
    • COPYRIGHT © CUSTOMWARE INTERNATIONAL PTY LTD 2012 18 JIRA 6
    • COPYRIGHT © CUSTOMWARE INTERNATIONAL PTY LTD 2012 19 JIRA 6