Using SharePoint for Knowledge Management: Creating the Knowledge Market
Learn how a law firm migrated their knowledge management resources from several separate databases into Sharepoint 2010. The goal of finding a new knowledge management system was to integrate these separate resources and provide additional functionality to make it faster and easier to find, update and maintain, as well as share and rate content. Success would be measured by increased use of firm precedents overall and significant time savings in finding appropriate resources. A completely new user experience for searching and browsing content based on a user’s practice area was designed and user tested. The session will touch upon migrating documents, the importance of managed metadata and governance in the term store, document libraries and custom document content types, building useful faceted search, search results webparts and ranking models using Sharepoint 2010 search.