Sustainable Quality Public Library Service

by McMillan Memorial Library on May 25, 2011

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How to develop and maintain quality service in a public library during challenging budget times. Downloaded file includes speakers notes.

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How to develop and maintain quality service in a public library during challenging budget times. Downloaded file includes speakers notes.

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Sustainable Quality Public Library Service — Presentation Transcript

Sustainable Quality Public Library Service Andy Barnett Assistant Director - McMillan Memorial Library Wisconsin Rapids www.slideshare.net/mcmillanlibrary

Starting Out

If you meet Buddha on the road, kill him

Next practices not best practices

The direction of change is more important than the pace of change

Change is additive/addictive

From an age of scarcity to an age of abundance

Are you on the right track?

Five Laws of Library Science

Benefits users, not just staff

People first, then things

Tech like you want/use at home

Wow factor

Paco Underhill & Design

Retail anthropologist

Comfortable, easy, practical, fast

Design as people management

Design as theater

If a TV crew was coming, what would you change?

Self-Service Options

Self-service often best service

Non-service isn’t

Staffed self-check – like WalMart

Staff, design, signage changes

Wayfinding

Important piece of self-service

Intuitive and self-navigable

Design, layout and decoration

Sightlines – patron and staff both

Better signage / less clutter

Clear service points

Display Oriented Library

Display / merchandise as much as possible

Genre collections

Wayfinding and in-library users

Develop browsing areas

Size matters

Implement incrementally

Implementation @ MCM

Display shelving for New Book area

Genre / subject collections of New Books

Display shelving for AV

Additional permanent genre collections

Creating display areas wherever possible

We still have stacks (so far)

Three levels – new/stacks/system

Just in Time

Originally an industrial concept

Shared systems and delivery make it work

Leaner local collection

Three levels – library/system/ILL

80/20 rule?

Zoning

Different zones = different purposes = different rulesets

Children’s Room a common zone

Unenforceable rules or missing mission

Social/quiet zone often missing

Right size /staff

Changes in operation should equal changes in staffing

Libraries move slowly on staffing

Right size = fewer staff

Right staff = changed mix of staff

Re-examine position descriptions

Re-examine structure

Volunteers

Commons @ MCM

Social zone for all ages

Dominant users vary by time of day

A Children’s Room for adults and teens

Food, drink and wireless

Strict enforcement of rules

Benefits other zones

Sustainable Quality Public Library Service

by McMillan Memorial Library on May 25, 2011

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Sustainable Quality Public Library Service — Presentation Transcript