BRIDGING THE GAP: Synchronous and Asynchronous  Library Services for Distance Learners Melissa McCush March 5, 2009 Norwic...
INTRODUCTION <ul><li>ACRL Guidelines for Distance Learning Library Services,  Bill of Rights for the Distance Learning Com...
AT ISSUE <ul><li>Nature of distance education is asynchronous </li></ul><ul><li>Nature of traditional library services is ...
SYNCHRONOUS <ul><li>Distance Education </li></ul><ul><li>Chat room services </li></ul><ul><li>Videoconferencing (Instructo...
 
 
ASYCHRONOUS <ul><li>Distance Education </li></ul><ul><li>Discussion boards </li></ul><ul><li>Structured tasks </li></ul><u...
 
SERVICE OPTIONS - SYNCHRONOUS <ul><li>Phone assistance </li></ul><ul><li>In-person assistance </li></ul><ul><li>Video conf...
SERVICE OPTIONS –  ASYNCHRONOUS <ul><li>Blogs </li></ul><ul><li>Research guides </li></ul><ul><li>Screencasts </li></ul><u...
SERVICE FOCUS FOR NORWICH <ul><li>Synchronous </li></ul><ul><ul><li>VOIP-Based IM </li></ul></ul><ul><li>Asynchronous </li...
VOIP-BASED IM <ul><li>Available through Skype or Wimba Collaboration Suite </li></ul><ul><li>Skype </li></ul><ul><ul><li>S...
BENEFITS <ul><li>Auditory clues present </li></ul><ul><li>Eliminates long-distance calling </li></ul><ul><li>Allows for gr...
SCREENCASTS <ul><li>Increasingly widely-used technology </li></ul><ul><ul><li>Library-created </li></ul></ul><ul><ul><li>D...
BENEFITS <ul><li>Creates immediacy between user and creator </li></ul><ul><li>Adaptable to local, distance users </li></ul...
INTERACTIVE ONLINE TUTORIALS <ul><li>Large variety available </li></ul><ul><li>Focus varies </li></ul><ul><ul><li>Distance...
BENEFITS <ul><li>Replacement for face-to-face instruction </li></ul><ul><li>Pace of instruction set by student </li></ul><...
ISSUES <ul><li>System requirements </li></ul><ul><li>Dial-up users </li></ul><ul><li>Technical expertise </li></ul><ul><li...
IMPLEMENTATION <ul><li>Integration of new services into SGS gateway </li></ul><ul><ul><li>Locally created tutorials  </li>...
CONCLUSION <ul><li>Utilize synchronous/asynchronous methods of delivery </li></ul><ul><li>Technology allows libraries to “...
SOURCES <ul><li>ACRL. (2008, July 1).  Standards for distance learning library services . Retrieved March 1, 2009, from  h...
<ul><li>Dewald, N., et al. (2000). Information literacy at a distance: Instructional design issues.  Journal of Academic L...
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Bridging the Gap: Synchronous and Asychronous Library Services for Distance Learners

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Bridging the Gap: Synchronous and Asychronous Library Services for Distance Learners

  1. 1. BRIDGING THE GAP: Synchronous and Asynchronous Library Services for Distance Learners Melissa McCush March 5, 2009 Norwich University
  2. 2. INTRODUCTION <ul><li>ACRL Guidelines for Distance Learning Library Services, Bill of Rights for the Distance Learning Community: </li></ul><ul><ul><li>“ Direct Human Access: Direct human access must be made available to the distance learning community through instruction, interaction, and intervention from library personnel.” </li></ul></ul>
  3. 3. AT ISSUE <ul><li>Nature of distance education is asynchronous </li></ul><ul><li>Nature of traditional library services is synchronous </li></ul><ul><li>How can we bridge the gap? </li></ul>
  4. 4. SYNCHRONOUS <ul><li>Distance Education </li></ul><ul><li>Chat room services </li></ul><ul><li>Videoconferencing (Instructor-led) </li></ul><ul><li>Virtual communities </li></ul><ul><li>Voice tools </li></ul><ul><li>Traditional Library Services </li></ul><ul><li>Instant messaging (Web-based) </li></ul><ul><li>In-person reference/instruction </li></ul><ul><li>One-on-one phone calls </li></ul>New Library Services? <ul><li>Instant messaging (VOIP-based) </li></ul><ul><li>Videoconferencing (librarian-led) </li></ul><ul><li>Co-browsing </li></ul>
  5. 7. ASYCHRONOUS <ul><li>Distance Education </li></ul><ul><li>Discussion boards </li></ul><ul><li>Structured tasks </li></ul><ul><li>Email </li></ul><ul><li>Learning at one’s own pace </li></ul><ul><li>Traditional Library Services </li></ul><ul><li>Websites </li></ul><ul><li>Blogs </li></ul><ul><li>Email/Mail/Fax </li></ul><ul><li>Research guides </li></ul>New Library Services? <ul><li>Screencasts (Subject-specific) </li></ul><ul><li>Interactive online tutorials </li></ul><ul><li>Embedding (in CMS) </li></ul>
  6. 9. SERVICE OPTIONS - SYNCHRONOUS <ul><li>Phone assistance </li></ul><ul><li>In-person assistance </li></ul><ul><li>Video conferencing </li></ul><ul><li>Co-browsing </li></ul><ul><li>Virtual assistance </li></ul><ul><ul><li>Web-based IM </li></ul></ul><ul><ul><li>VOIP-based IM </li></ul></ul><ul><li>In place </li></ul><ul><li>Infeasible </li></ul><ul><li>Feasible? </li></ul><ul><ul><li>Skype - Ohio University </li></ul></ul><ul><li>Feasible? </li></ul><ul><ul><li>Morris Msgr - SIUC </li></ul></ul><ul><li>Feasible </li></ul><ul><ul><li>Meebo (In place) </li></ul></ul><ul><ul><li>Skype/Wimba </li></ul></ul>
  7. 10. SERVICE OPTIONS – ASYNCHRONOUS <ul><li>Blogs </li></ul><ul><li>Research guides </li></ul><ul><li>Screencasts </li></ul><ul><li>Embedding </li></ul><ul><li>Interactive online tutorials </li></ul><ul><li>In place </li></ul><ul><li>In place </li></ul><ul><li>In place, plus </li></ul><ul><ul><li>Subject- and resource-specific needs </li></ul></ul><ul><li>Feasible? </li></ul><ul><ul><li>Blackboard - CCV </li></ul></ul><ul><li>Feasible </li></ul><ul><ul><li>Flash/HTML </li></ul></ul><ul><ul><li>Video </li></ul></ul>
  8. 11. SERVICE FOCUS FOR NORWICH <ul><li>Synchronous </li></ul><ul><ul><li>VOIP-Based IM </li></ul></ul><ul><li>Asynchronous </li></ul><ul><ul><li>Screencasts </li></ul></ul><ul><ul><li>Interactive online tutorials </li></ul></ul>
  9. 12. VOIP-BASED IM <ul><li>Available through Skype or Wimba Collaboration Suite </li></ul><ul><li>Skype </li></ul><ul><ul><li>Speech and text </li></ul></ul><ul><ul><li>Videoconferencing </li></ul></ul><ul><li>Wimba Classroom </li></ul><ul><ul><li>Speech and text </li></ul></ul><ul><ul><li>Videoconferencing </li></ul></ul><ul><ul><li>Interactive environment </li></ul></ul>
  10. 13. BENEFITS <ul><li>Auditory clues present </li></ul><ul><li>Eliminates long-distance calling </li></ul><ul><li>Allows for group/class conferencing </li></ul><ul><li>Accessible to persons with disabilities </li></ul>
  11. 14. SCREENCASTS <ul><li>Increasingly widely-used technology </li></ul><ul><ul><li>Library-created </li></ul></ul><ul><ul><li>Database vendor-created </li></ul></ul><ul><li>Wide range of coverage </li></ul><ul><ul><li>Introductory </li></ul></ul><ul><ul><li>Subject-specific </li></ul></ul><ul><ul><li>Resource-specific </li></ul></ul>
  12. 15. BENEFITS <ul><li>Creates immediacy between user and creator </li></ul><ul><li>Adaptable to local, distance users </li></ul><ul><li>Accessible to persons with disabilities </li></ul><ul><li>System requirements often low </li></ul><ul><li>Mountable on different devices </li></ul><ul><li>Addresses multiple learning styles </li></ul>
  13. 16. INTERACTIVE ONLINE TUTORIALS <ul><li>Large variety available </li></ul><ul><li>Focus varies </li></ul><ul><ul><li>Distance user needs </li></ul></ul><ul><ul><li>Information literacy </li></ul></ul><ul><ul><li>Search techniques </li></ul></ul><ul><li>Engaging, interactive when not primarily text-based </li></ul>
  14. 17. BENEFITS <ul><li>Replacement for face-to-face instruction </li></ul><ul><li>Pace of instruction set by student </li></ul><ul><li>Repeatable (not “one-shot”) </li></ul><ul><li>Provides instant feedback </li></ul><ul><li>Reduces uncertainty </li></ul><ul><li>Structured (hierarchical, step-by-step) </li></ul>
  15. 18. ISSUES <ul><li>System requirements </li></ul><ul><li>Dial-up users </li></ul><ul><li>Technical expertise </li></ul><ul><li>Bandwidth </li></ul><ul><li>Marketing </li></ul><ul><li>Usability </li></ul><ul><li>Instructor support </li></ul>
  16. 19. IMPLEMENTATION <ul><li>Integration of new services into SGS gateway </li></ul><ul><ul><li>Locally created tutorials </li></ul></ul><ul><ul><li>Screencasts of subject- and resource-specific needs </li></ul></ul><ul><li>Establish Skype/Wimba Classroom hours </li></ul>
  17. 20. CONCLUSION <ul><li>Utilize synchronous/asynchronous methods of delivery </li></ul><ul><li>Technology allows libraries to “bridge the gap” </li></ul><ul><li>Focus on extensibility and accessibility </li></ul>
  18. 21. SOURCES <ul><li>ACRL. (2008, July 1). Standards for distance learning library services . Retrieved March 1, 2009, from http://www.ala.org/ala/mgrps/divs/acrl/standards/guidelinesdistancelearning.cfm . </li></ul><ul><li>Booth, C. (2008, Jan. 9). Reconstituting the video kiosk. Message posted to http://infomational.wordpress.com/ . </li></ul><ul><li>Brumfield, E. (2008). Using online tutorials to reduce uncertainty in information seeking behavior. Journal of Library Administration, 48 (3), 365-377. </li></ul>
  19. 22. <ul><li>Dewald, N., et al. (2000). Information literacy at a distance: Instructional design issues. Journal of Academic Librarianship, 26 (1), 33-44. </li></ul><ul><li>Graves, S., & Desai, C. (2006). Instruction via chat reference: Does co-browse help?. Reference Services Review, 34 (3), 340-357. </li></ul><ul><li>Matthew, V., & Schroeder, A. (2006). The embedded librarian program: Faculty and librarians partner to embed personalized library assistance into online courses. EDUCAUSE Quarterly, 29 (4), 61-65. </li></ul><ul><li>Tucker-Raymond, C. (2005, Dec. 16). Is co-browsing dead? 3 out of 5 librarians agree. Message posted to http://www.oregonlibraries.net/staff/ . </li></ul>

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