Library Survey Results 2013

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  • Library Survey Results 2013

    1. 1. Library Survey May-June 2013
    2. 2. Survey response rate 298 (43%) of households have children 18 or younger. 701 responses received Average household size is three. • 503 respondents (75%) primarily use Main • 95 (14%) primarily use Murray-Scholls • 67 (9%) report visit another public library most often • 6 (0.9%) don’t use libraries 76% use library at least once a week 18% use library at least monthly
    3. 3. How do you find out about events in the community? 0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% Facebook YourCityNewsletter BeavertonValleyTimes Oregonian MetroParent PDXKids Kidzlist Library’sWebsite WCCLSWebsite Flyers,brochuresorevent monitoratthelibrary Twitter Pinterest BeavertonResourceGuide WashingtonCountyArtsGuide Other:
    4. 4. How do you read/listen to books, etc? 0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0% Print Tablet SmartphoneComputer eReader Books on CD Other:
    5. 5. Where do you get ebooks? 0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% I use the library’s free service (Library2Go) Amazon, Barnes & Noble, iTunes for a fee Other: Why not use library materials? Long waiting list, available for free on Amazon and Project Guttenberg, don’t know how to use library service
    6. 6. How do you get movies & music? 0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% Library (Free) Hulu NetflixRedbox or similar vendoriTunes AmazonNone of the aboveOther: Why not use library materials? Scratched CDs, limited selection, fine rate too high
    7. 7. Where do you spend your library time? 23% 5% 7% 2%3% 2% 0% 2% 24% 8% 1% 23% Children’s Area Teen Room Internet Computers Using personal laptop at tables Newspapers & Magazines area Quiet Reading Room World Languages Room Reference area Browsing through books for adults Browsing through non-book materials— DVDs, CDs etc. Meeting Rooms Pick up materials that you have on reserve
    8. 8. Library Spaces 0 100 200 300 400 500 600 700 Caféstyleseatinginthe entrywaylobby Morecomfortablechairsin theQuietReadingRoom Comfortableseatingand tablesneartheMeeting Rooms Outdoortablesandchairs Interactiveplayspacesfor children Spaceforgroupstudy Displayspaceforcommunity art Communitybookexchange area(leaveone,takeone) Digitallearningcenter—place tolearnaboutnewtech devices,createvideosand… Roku(videostreaming device) InteractiveiPadsinChildren’s area DownloadKiosk—download freevideos,music&eBooks. Very Likely Likely Neutral/No Opinion Unlikely Very Unlikely
    9. 9. Other space ideas • Coffee shop • Spaces that are more quiet (no computer typing allowed) • Coupon exchange • Display more art
    10. 10. Programs for Adults 0 100 200 300 400 500 600 700 Caregivingforagingordisabled family&friends Film/Book/WritingDiscussion groups&workshops Meettheauthorprograms Health&Wellnessprograms Programsontopicssuchas history&currentaffairs Jobhuntingworkshops Do-It-Yourselfpresentations Genealogy/oralhistory Computertrainingclasses PerformingArtsprograms HandsonArts&Crafts workshopsorclasses Instructiononusinglibrary sponsoredresearch&… Socialeveningofboardgames (Scrabble,Backgammon,etc) Writers’workshops Very Likely Likely Neutral/No Opinion Unlikely Very Unlikely
    11. 11. Programs for Children 0 20 40 60 80 100 120 140 160 180 200 Book discussion groups for Children Instruction on using databases for children’s homework How to use the library catalog Very Likely Likely Neutral/No Opinion Very Unlikely Unlikely
    12. 12. Teen Programs 0 20 40 60 80 100 120 140 160 Book Discussion groups for Teens (Grades 9-12) Book Discussion groups for “tweens” (Grades 5-8) After school tutoring and homework help Very Likely Likely Neutral/No Opinion Unlikely Very Unlikely
    13. 13. Why don’t you use Beaverton Libraries? 0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% Librarynot conveniently… Owefinestothe library Inadequateparking Doesnothave materialsIwantor… Notopenconvenient hours Toocrowdedand/or noisy Poorstaffservice Iamtoobusy Preferotheractivities overreadingand… Get reading/movie/musi… Notransportation Other,pleasedescribe Other comments: Farmer’s Market parking problems, live/work closer to another library (also, this was a required question even if one uses the library)
    14. 14. Changes in library use in past 5 years 38.5% 54.1% 7.4% No, I use the library about the same Yes, I use the library more often Yes, I use the library less often Comments: Increased/decreased free time, had children, stopped buying books Murray-Scholls has made the library convenient/better parking there
    15. 15. Quality of service 0 100 200 300 400 500 600 StaffAvailability StaffKnowledge Helpfulnessof Staff Staffare Personable/Courte ous/Attentive StaffEfficiency Excellent Good Neutral Unsatisfactory: Noise level, some staff interactions, temperature, loan periods
    16. 16. What do you like most? Great knowledgeable staff Great space, selection, staff, efficient checkout and interesting events Book availability, ease of reserving online management Courteous, friendly, professional, knowledgeable, as far as help with computers tech savvy I love how close I love to Murray/Scholls Library Stuff for kids like summer reading program Only place where we pay taxes and don’t complain; worth every dollar Place holds from other libraries
    17. 17. Yelp Reviews

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