Saint Agnes Medical Center


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Discover how Saint Agnes Medical Center revolutionized their surgical and supply chain processes with help from operating room instruments and services operating room instruments

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Saint Agnes Medical Center

  1. 1. Case Study Saint Agnes Medical Center Revolutionizes Its Surgical and Supply Chain Processes At a Glance Saint Agnes Medical Center faced Saint Agnes identified a number excess inventory, inconsistent of key goals: Organization documentation of supplies, varying – Reduce extensive, expensive Saint Agnes Medical Center practices and lost charges in its onsite inventory Fresno, Calif. surgical and supply departments. Using McKesson solutions, the – Decrease surgical operating costs – 436-bed acute-care medical center medical center achieved its vision – Reduce variation in physician – State-of-the-art heart and for a seamless, fully automated practice vascular center and integrated surgery and supply – Decrease error rates for surgery – Inpatient visits per year: 25,000 chain process. Results include time and medication charging – Outpatient visits per year: 330,000 standardized practices, optimized inventory management, a 20% – Increase availability of necessary Solution Spotlight increase in charge capture, and surgical supplies – Horizon Anesthesia savings of more than $11.5 million. – Improve consistency, legibility, Documentation accuracy and completeness of Challenge documentation – Horizon Business Insight With such distinctions as a Top 100 – Enhance management access – Horizon Performance Manager Hospital for Cardiac Bypass Surgery to data – Horizon Surgical Manager in America and a Consumer Choice – Pathways Contract Management Award winner for 11 consecutive Answers – Pathways Healthcare Scheduling years, 436-bed Saint Agnes Medical Saint Agnes has a long history of – Pathways Materials Management Center has long been the hospital successfully using McKesson’s legacy of choice in Fresno, Calif. But with solutions. To realize its goals, the Critical Issues new hospitals in the area, Saint hospital upgraded to McKesson’s Agnes faces fierce competition for integrated surgical and supply chain – Expensive onsite inventory patients and revenue. Hospital solutions to collect, transfer and – High surgical operating costs management pinpointed the need manage key patient information — – Inefficient accounts to more effectively and efficiently from scheduling to admission to receivable/revenue recovery manage surgical and supply costs recovery to discharge. Through – Lack of solid information to remain competitive. the integration of McKesson’s for management performance management solutions, “A large percentage of charges for Saint Agnes can warehouse and Results a hospital are surgical charges, and access data to support its strategic a large percentage of those are goals. And McKesson’s surgical and – Reduced supply inventory by associated with supplies,” explains 55.2%, a $2.1 million savings anesthesia documentation tools Kathleen Dole, manager of product help clinicians produce legible and – Reduced orthopedic and support systems. “Our goal was to complete documentation, ultimately cardiovascular implant costs integrate surgery and materials automating the charging process by $2.3 million management. Without that, we and eliminating billing errors. – Gained lost charges of $1.5 million would continue to experience lost – Recovered managed care and charges, billing errors, inconsistent “The most valuable aspect of the contract charges of $5.8 million availability of supplies, and lack of integration between McKesson’s business-critical reporting data.” surgical, performance and supply – Enhanced access to business-critical reporting data chain suite is that it allows the clinical,
  2. 2. Case Study “I recently talked to one financial and decision support sides to including $1.5 million in formerly speak the same language,” says Diane lost charges; and $5.8 million in of my area competitors and Kasten, RN, surgical systems specialist. managed care and contract charges. he shared that some of his “Now we speak with one voice.” Resource and Supply Utilization – biggest worries were about his Results Saint Agnes is now able to identify The integrated surgery and supply chain needed supplies at scheduling. supply chain and revenue cycle. Pathways Materials Management™ process enabled Saint Agnes to leverage Those are the least of my worries, resources, reduce costs and improve reduces the inventory on hand for decision making. Results include: requested supplies as soon as pick thanks to McKesson’s solutions.” tickets are printed. A custom variance Cash Flow – With the support of report compares Horizon Surgical McKesson technology, Saint Agnes Manager and Pathways Materials Kathleen Cain dramatically reduced slow-moving Management pick tickets, lists the surgical inventory and eliminated items missing from the cart and allows Chief Financial Officer “just-in-case” supplies. Inventory was procurement from OR supply locations. Saint Agnes Medical Center reduced 55.2%, saving $2.1 million. Patient Satisfaction/Accuracy of Billing Operating Costs – Horizon Business – Horizon Anesthesia Documentation Insight™ provides valuable information and Perioperative Documentation to Saint Agnes personnel, including produce legible and complete data that convinced physicians to documentation, automating charging adopt standardized surgical practice processes to eliminate billing errors. patterns. The hospital reduced orthopedic and cardiovascular Strategic Management and Decision implant costs by $2.3 million. Making – Horizon Performance Manager™ and Horizon Business Operating Revenue – Horizon Insight allow data access that creates Surgical Manager™ automates all OR business-critical management reports and recovery time charges, virtually — daily, monthly or whenever needed. eliminating errors, and eliminates rekeying of pharmacy charges. “I recently talked to one of my area Horizon Anesthesia Documentation™ competitors and he shared that some eliminates separate entry of anesthesia of his biggest worries were about charges. With Pathways Contract his supply chain and revenue cycle,” Management™, Saint Agnes monitors says Kathleen Cain, Saint Agnes chief contract compliance and compares financial officer. “Those are the least daily payments received against of my worries, thanks to McKesson’s contract terms. Results include an solutions.” ongoing recovery of payments owed, Copyright © 2007 McKesson Corporation and/or one of its subsidiaries. All rights reserved. Horizon Anesthesia Documentation, McKesson Provider Technologies Horizon Business Insight, Horizon Performance Manager, Horizon Surgical Manager, Pathways Contract Management, Pathways Healthcare Scheduling and Pathways Materials Management are trademarks of McKesson Information Solutions 5995 Windward Parkway LLC. All other product or company names mentioned may be trademarks, service marks or registered trademarks of their Alpharetta, GA 30005 respective companies. PRT291-07/07 1.800.981.8601