Tsg Signature Care Core Help Desk Desktop Management Offering

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Presentation given by Terry Walker at our TSG Wine Mixer

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Tsg Signature Care Core Help Desk Desktop Management Offering

  1. 1. Managed Services Portfolio Overview HELPDESK & DESKTOP MANAGEMENT
  2. 2. Remote Help Desk Support • Desktop/Laptop OS Support - Mapped Drives, VPN / Remote Connectivity, Printing, Password Reset, etc. • Application Support - MS Office Suite and common applications - Custom application support available • Remote Control for Desktop Remediation • Options for: - Business Hours - Non-Business Hours (nights/weekends/holidays) - 24x7 Support • Complete trouble ticket management
  3. 3. Desktop Management • OS Management • Patch Management • Anti-Virus / host protection • Desktop Inventory / Asset tracking • End Point Alerting & Trending - Drive Space, CPU, SMART Alerts • Remote Control for Desktop Remediation • Complete trouble ticket management
  4. 4. On-Site Support • Remote Support w/On-Site Dispatch - All inclusive • Weekly Planned On-Site Visits - Can be full or ½ days as required • On-Site T&M Option - On-site dispatch on a T&M basis
  5. 5. Complete Ticketing Lifecycle • Robust ticket management system - Tickets opened by Phone call, Email, Customized web portal or traps/alerts • Client access to ticketing system and receives hourly and daily updates on all tickets
  6. 6. Desktop/Laptop Lifecycle Management • Robust lifecycle management of end user platforms • Fully integrated into HR and new hire on boarding process - Procurement - Staging, burn-in, imaging, user configuration, delivery and setup - Active Directory configuration/redesign to centralize administration • System image design, standardization, and management for all end users
  7. 7. Questions & Open Discussion
  8. 8. The Signature Group, Inc. 8229 Boone Boulevard Suite 820 Vienna, Virginia 22182 Phone: 703.734.8720 / 800.953.3692 Fax: 703.734.9477 Email: solutions@tsginc.biz www.tsginc.biz A Culture of Excellence

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