The New
           Collaboration
           Experience

           Driving Growth with Cisco Collaboration

            Jo...
Agenda

              Cisco Collaboration Vision

              What’s New?

              How to Get Started




Presenta...
Increasing Business Complexities…

                                                                                       ...
…and the Business Impact

                                                                                     I need CLOS...
Changing the Way We Work
                                                                                  Collaborative T...
Changing the Way We Work
                                                                                   Collaborative ...
Essential Elements of Collaboration

         Not So Long Ago…                                                            ...
Essential Elements of Collaboration

         Not So Long Ago…                                                            ...
Essential Elements of Collaboration

         Not So Long Ago…                                                            ...
Essential Elements of Collaboration

         Not So Long Ago…                                                            ...
Essential Elements of Collaboration

         Not So Long Ago…                                                            ...
Cisco Strategic Direction


                                                                               Interoperable,
...
Cisco Strategic Direction


                                                                                 Interoperable...
Cisco Collaboration Portfolio




     IP                      Mobile                           Customer                  ...
Delivering the Architectural Foundation
         Collaboration Now and in the Future



              Communication
      ...
Why Cisco?
                                                            Business                        Technical
         ...
What’s New?



Presentation_ID   © 2009 Cisco Systems, Inc. All rights reserved.   Cisco Confidential   17
Transform Voice and Video Communications
           Rich, Reliable Interactions Build Trust
           Overview

         ...
Available
           Cisco TelePresence WebEx Engage                                               1H 2010


           A ...
Cisco Unified IP Phone
                                                                                         Available
...
Enable Trusted Intercompany Collaboration
           Secure Collaboration Across Organizations
           Overview

      ...
Available
           Cisco Intercompany Media Engine                                                               1H 2010...
Cisco Unified Presence 8.0
                                                                                         Availa...
Entering
           New
           Markets




Presentation_ID   © 2009 Cisco Systems, Inc. All rights reserved.   Cisco C...
Cisco Enters Enterprise Social Software Market
           New Solutions Accelerate Team Performance
           Overview

 ...
Cisco Show and Share                                                           Available
           Social Video System   ...
Cisco Enterprise
                                                                                          Limited
       ...
Cisco Pulse                                                                    Limited
           Automated People and Med...
Summary

    Business today requires a new
    collaborative workplace

    Cisco is enabling new collaboration
    experi...
Cisco Collaboration Index Tool –
           Introduction




Presentation_ID   © 2009 Cisco Systems, Inc. All rights reser...
Cisco Collaboration Index Tool -
            Dimensions
Capabilities: This dimension measures the breadth of collaborative...
Cisco Collaboration Index Tool –
           Conducting Assessment




Presentation_ID   © 2009 Cisco Systems, Inc. All rig...
Cisco Collaboration Index Tool – Level of
           Performance




Presentation_ID   © 2009 Cisco Systems, Inc. All righ...
Cisco Collaboration Index Tool – Level of
           Importance




Presentation_ID   © 2009 Cisco Systems, Inc. All right...
Cisco Collaboration Index Tool –
           Completing the Assessment




Presentation_ID   © 2009 Cisco Systems, Inc. All...
Cisco Collaboration Index Tool – Results
           and Output




Presentation_ID   © 2009 Cisco Systems, Inc. All rights...
Cisco IP Endpoints




  © 2007 Cisco Systems, Inc. All rights reserved.   Cisco Confidential   39
Cisco Unified IP Phone 9900 and 8900 Series
     Collaborate with rich audio/visual experiences using HD
     voice and fu...
Cisco Unified
Presence




  © 2007 Cisco Systems, Inc. All rights reserved.   Cisco Confidential   41
Reach the Right Person the First Time:
            Presence and Instant Messaging




                                    ...
What is Presence?
        Presence is a real-time indicator of a
         person’s willingness and availability to       ...
Cisco Unified Personal Communicator 8.0
Highlights
 Based on Cisco Unified CSF technology
          • Rich and Full integ...
WebEx Connect Client



 Presence

  Instant Messaging

  Shared Workspaces

   Voice

    Video

   UC Capabilities




P...
Cisco UC Integrations™ for WebEx Connect
           and Microsoft Office Communicator                                     ...
Cisco Enterprise Video




  © 2007 Cisco Systems, Inc. All rights reserved.   Cisco Confidential   47
The Importance of Visual Interaction
           A Person Remembers…




                                                  ...
Cisco Business Video Systems
                                     Unified                                      Desktop Vid...
Cisco TelePresence
           A Complete Solution




  CTS 500                             CTS 1100    CTS 1300 Series CT...
Rich Media
Conferencing




  © 2007 Cisco Systems, Inc. All rights reserved.   Cisco Confidential   51
Make Remote Meetings as
            Natural as Face-to-face Interactions:
            Fully Integrated Voice, Web and Vide...
Cisco WebEx® Meeting Center
           Enables organizations to collaborate…


                  Across
                  ...
Unified MeetingPlace
             With Cisco WebEx®
             On-premises Audio for Cisco WebEx
             Meeting Ce...
Cisco Unified
Messaging




  © 2007 Cisco Systems, Inc. All rights reserved.   Cisco Confidential   55
Cisco Messaging

            Anytime, anywhere collaboration
                  Industry-leading features for maximum
    ...
Voicemail, Unified Messaging and
            Integrated Messaging Options




                                     Invest...
Access Voice Messages From Your
           Email Client
                                                                  ...
Respond Faster: Voicemail, Unified
           Messaging, and Integrated Messaging Options
                                ...
Cisco Contact
Center Solutions




  © 2007 Cisco Systems, Inc. All rights reserved.   Cisco Confidential   60
Faster Service and More
           Satisfying Customer Experience
                                                        ...
Cisco Mobility
Solutions




  © 2007 Cisco Systems, Inc. All rights reserved.   Cisco Confidential   62
Extension Mobility—How It Works

                                                                                         ...
Mobile Connect - Cisco Unified Mobility Features
                                                                         ...
Cisco VPN Client for IP Phones
        Adds another option for customers attempting to solve                              ...
Cisco Unified Mobile Communicator


                                                          One-click availability
     ...
Cisco Mobile 8.0
              Turn Your iPhone Into a Wireless IP Phone
               Voice over Wireless LAN / WiFi
  ...
WebEx Meeting Center on iPhone

                                                                                         ...
Benefits of Unified
Communications




   © 2007 Cisco Systems, Inc. All rights reserved.   Cisco Confidential   70
Unified Communications Benefits
                                          Reach workers on first try—49% save up to 20 mi...
Presentation_ID   © 2009 Cisco Systems, Inc. All rights reserved.   Cisco Confidential   72
Presentation_ID   © 2009 Cisco Systems, Inc. All rights reserved.   Cisco Confidential   73
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STN Event 5.11.10 - Cisco Real Time Collaboration Presentation

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STN Event 5.11.10 - Cisco Real Time Collaboration Presentation

  1. 1. The New Collaboration Experience Driving Growth with Cisco Collaboration Jon Seiniger Collaboration Specialist Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 1
  2. 2. Agenda Cisco Collaboration Vision What’s New? How to Get Started Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 2
  3. 3. Increasing Business Complexities… How do I work better with MY PARTNERS How do I get to AND SUPPLIERS? know my customers How can I do WITHOUT MORE WITH LESS? TRAVEL? I want to use my iPhone FOR WORK. There’s TOO MUCH INFORMATION! How do I BALANCE I need to WORK WITH MY MOVE FASTER. PERSONAL LIFE? Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 3
  4. 4. …and the Business Impact I need CLOSER RELATIONSHIPS with my partners. I’m worried about This market is CUSTOMER moving TOO FAST SATISFACTION. for us. My IT budget is STRETCHED already. We are MISSING OPPORTUNITIES. Our time to My team needs the market is same APPLICATIONS TOO SLOW. AT HOME. Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 4
  5. 5. Changing the Way We Work Collaborative Tools Text Voice, Video Number of Stakeholders Many Email IM Documents One ―Raising the productivity of employees whose jobs can't be automated is the next great performance challenge—and the stakes are high.” McKinsey & Company, The 21st Century Organization Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 5
  6. 6. Changing the Way We Work Collaborative Tools Text Voice, Video Many Number of Stakeholders Social Networking Video on Discussion Forums Demand Unified Communications Wikis Blogs Contact Center Email Conferencing IM Documents TelePresence One Vmail ―Raising the productivity of employees whose jobs can't be automated is the next great performance challenge—and the stakes are high.” McKinsey & Company, The 21st Century Organization Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 6
  7. 7. Essential Elements of Collaboration Not So Long Ago… Today… Multiple sources, multiple devices, Primarily single source multiple applications Largely asynchronous Information Non real-time and real time, interactive People Communities Context Security Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 7
  8. 8. Essential Elements of Collaboration Not So Long Ago… Today… Multiple sources, multiple devices, Primarily single source multiple applications Largely asynchronous Information Non real-time and real time, interactive Dispersed teams, Inside my organization People outside my organization Communities Context Security Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 8
  9. 9. Essential Elements of Collaboration Not So Long Ago… Today… Multiple sources, multiple devices, Primarily single source multiple applications Largely asynchronous Information Non real-time and real time, interactive Dispersed teams, Inside my organization People outside my organization Static and pre-defined networks Communities Dynamic teams Context Security Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 9
  10. 10. Essential Elements of Collaboration Not So Long Ago… Today… Multiple sources, multiple devices, Primarily single source multiple applications Largely asynchronous Information Non real-time and real time, interactive Dispersed teams, Inside my organization People outside my organization Static and pre-defined networks Communities Dynamic teams Right time, right people, You find information, people Context right resource Security Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 10
  11. 11. Essential Elements of Collaboration Not So Long Ago… Today… Multiple sources, multiple devices, Primarily single source multiple applications Largely asynchronous Information Non real-time and real time, interactive Dispersed teams, Inside my organization People outside my organization Static and pre-defined networks Communities Dynamic teams You find information, people Context Right time, right people, right resource Inclusive, Inside the firewall, walled off Security selective, fluid Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 11
  12. 12. Cisco Strategic Direction Interoperable, Open Architecture Secure Flexible Inter- Consumption Company Models Video as a Enterprise Transformative Social Element Software Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 12
  13. 13. Cisco Strategic Direction Interoperable, Open Architecture Secure Flexible Inter- Consumption Company Integrated Models Experience Video as a Enterprise Transformative Social Element Software Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 13
  14. 14. Cisco Collaboration Portfolio IP Mobile Customer Enterprise Communications Telepresence Conferencing Messaging Social Software Applications Care Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 14
  15. 15. Delivering the Architectural Foundation Collaboration Now and in the Future Communication and Collaboration Applications Collaboration Services Infrastructure This core is then leveraged by any combination of end-user clients, devices or custom applications from Cisco or 3rd parties Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 15
  16. 16. Why Cisco? Business Technical Value Differentiation Build Trust with Rich, Real-Time Voice and Reliable Interactions Video Leadership Connect the Right Context: People and Presence, Session Information Management, Tagging Accelerate Team Integrated Performance Experience Collaborate with Intercompany, Confidence Across Trusted Cloud Companies Maximize Your Openness and IT Investments Interoperability Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 16
  17. 17. What’s New? Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 17
  18. 18. Transform Voice and Video Communications Rich, Reliable Interactions Build Trust Overview  Industry-leading Cisco TelePresence, Cisco WebEx and Cisco Unified Communications solutions enable teams to build trust faster and accelerate decisions New Solutions  Cisco TelePresence WebEx Engage  New Cisco Unified IP Phone 8900 and 9900 Series with Cisco Unified Communications Manager  Cisco Intercompany Media Engine Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 18
  19. 19. Available Cisco TelePresence WebEx Engage 1H 2010 A Single Solution for Immersive Meetings  Combines Cisco TelePresence ease-of-use & broad reach and Cisco WebEx Meeting Center into one collaborative solution  Users can attend meetings using the best collaboration technology  Improved user experience and productivity  Simplified scheduling and ―one button to push‖ meeting start  Global intercompany reach: Cisco TelePresence video in a WebEx meeting Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 19
  20. 20. Cisco Unified IP Phone Available 9900 and 8900 Series 1H 2010 Collaborate with Rich Audio/Visual Experiences Using HD Voice and Full VGA Color Displays  Interactive, multi-party H.264 video (9900 Series)  Added freedom with Bluetooth and built-in Wi-Fi for greater ROI  Vibrant high-resolution (VGA) color displays and premier audio with high fidelity voice  Earth-friendly (deep sleep option, recyclable plastics)  USB ports for accessories Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 20
  21. 21. Enable Trusted Intercompany Collaboration Secure Collaboration Across Organizations Overview  Security and policy for business-to-business Organization A collaboration  Collaborate across firewalls in any medium; email, IM, WebEx, Unified Communications, TelePresence New Solutions Organization B  Cisco Intercompany Media Engine  Cisco Unified Presence  Intercompany Cisco TelePresence Directory Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 21
  22. 22. Available Cisco Intercompany Media Engine 1H 2010 Extend Rich Unified Communications Experiences Between Different Organizations Enterprise A  Secure enterprise video telephony PSTN and high fidelity wideband audio across companies Internet  Secure, efficient network utilization with reduced costs Moves calls between PSTN and SIP trunks automatically Unified Multiple levels of security plus spam blocking CM  Easy to use and administer: Enterprise B self learning Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 22
  23. 23. Cisco Unified Presence 8.0 Available Dual Protocol, Standards-Based, Extensible Platform 1H 2010 Overview  Native SIP/SIMPLE and Jabber XMPP support  Enhanced network-based presence  Compliant and policy-based enterprise IM (EIM)  Business to business and consumer presence and IM federations (inc. WebEx Connect)  Presence-enable business process with open APIs Benefits  Tightly integrated presence and EIM with Cisco UC telephony, mobility, and contact center solutions  Provides architectural flexibility and choice of federations, standards, and end-points  Foundation for presence-enabled collaboration; including and beyond IM Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 23
  24. 24. Entering New Markets Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 26
  25. 25. Cisco Enters Enterprise Social Software Market New Solutions Accelerate Team Performance Overview  Dynamically form teams and communities, based on expertise and relevance, regardless of location  Bring experts together as they are needed with applications, social tools and pervasive collaboration tools New Solutions  Cisco Show and Share  Cisco Enterprise Collaboration Platform (Limited availability)  Cisco Pulse (Limited availability) Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 27
  26. 26. Cisco Show and Share Available Social Video System December 2009 Overview  Video collaboration and sharing  User generated content & social media features  Live events and TelePresence playback  Secure business workflows and reporting Benefits  Video is everywhere: Democratization of video Communication and collaboration  Video is personal: Get closer with your employees, partners, customers & students Globalization Customer intimacy Virtual trainings and new product introductions  Meeting optimizer: Reduce time spent in status and project meetings Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 28
  27. 27. Cisco Enterprise Limited Collaboration Platform Availability Overview Cisco’s enterprise collaboration platform is a premises-based software solution that enables teams and knowledge workers to quickly and securely create, share, and scale content and expertise within organizations Benefits  Productivity: Connecting people, communities and information to get work done faster  Agility: Form teams, find experts, collaborate instantly  Experience: Consolidated view, fast and easy access to contextual and relevant expertise and information Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 29
  28. 28. Cisco Pulse Limited Automated People and Media Search Availability Overview  Capture organizational know-how by tagging content as it traverses the network  Automatically navigate rich media to spoken word  Embed this capability in a variety of business applications using OpenSocial APIs Benefits  Accelerate individual and team performance by quickly finding relevant people & information  Increase revenue and customer satisfaction by improving decision making in complex business environments driving shorter product life cycles and sales cycles  Maximize IT investment and human capital by taking advantage of the network to access available resources Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 30
  29. 29. Summary Business today requires a new collaborative workplace Cisco is enabling new collaboration experiences that connect people, information, and teams with context…  Within and between companies  Within and between devices, applications, networks Cisco’s open, interoperable architecture enables customers to accelerate team performance and innovation, while maximizing IT Investments and consumption models Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 31
  30. 30. Cisco Collaboration Index Tool – Introduction Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 32
  31. 31. Cisco Collaboration Index Tool - Dimensions Capabilities: This dimension measures the breadth of collaborative technologies employed by the organization, including both those managed by the organization and those hosted outside the organization. Internal accessibility: Regardless of the amount of collaborative capabilities, this dimension measures how much of the total collaborative capabilities are available within the organization. It also measures the accessibility of technologies across the entire organization versus selective availability. External accessibility: Regardless of the amount of collaborative capabilities, this dimension measures how much of the total collaborative capabilities are extended to those external groups with which the organization interacts (customers, suppliers, and partners). Governance: This dimension assesses the level of oversight the organization employs in advancing a collaboration strategy or roadmap. It also measures the level of focus placed on continuous improvement. Usage: This dimension measures the extent to which your organization takes advantage of collaborative technology, including the level to which technologies are embedded in line-of-business (LoB) technologies, how critical and ―interwoven‖ collaboration is to critical business processes, and the flexibility in employment of collaborative capabilities. Culture: This dimension measures the effect an organization’s culture plays in the adoption of collaborative technologies. It measures the level of collaboration present in the organization as well as tolerance to organizational and process changes. Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 33
  32. 32. Cisco Collaboration Index Tool – Conducting Assessment Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 34
  33. 33. Cisco Collaboration Index Tool – Level of Performance Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 35
  34. 34. Cisco Collaboration Index Tool – Level of Importance Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 36
  35. 35. Cisco Collaboration Index Tool – Completing the Assessment Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 37
  36. 36. Cisco Collaboration Index Tool – Results and Output Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 38
  37. 37. Cisco IP Endpoints © 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 39
  38. 38. Cisco Unified IP Phone 9900 and 8900 Series Collaborate with rich audio/visual experiences using HD voice and full VGA color displays 8961 9971 9951  Interactive, high-quality H.264 video on 9900 Series  Added freedom with Bluetooth (9900); Built-in Wi-Fi (9971)  Vibrant high-resolution (VGA) color displays and premier audio with High-definition voice  Earth-friendly (deep sleep option, recyclable plastics)  USB ports for accessories Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 40
  39. 39. Cisco Unified Presence © 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 41
  40. 40. Reach the Right Person the First Time: Presence and Instant Messaging  Reduce costly communication delays by quickly knowing who Key is available and how best to reach them Benefits  Leverage presence, availability, context, and modality  Improve communication connection success rates Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 42
  41. 41. What is Presence?  Presence is a real-time indicator of a person’s willingness and availability to Presence and Context communicate Leverage dynamic presence Typically represented by status: information in the network Available, In Meeting, On Mobile, At Lunch, Be Back Shortly, etc. Includes details on user’s preferred method to communicate: voice, video or Instant Message ―Find-Me‖, ―Follow-Me‖, or ―Hide- Me‖  Integration with Calendaring, Location, and Workflow systems help users automatically keep their Presence • Reduce communication status up to date while also creating delays streamlined business processes • Enhance productivity Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 43
  42. 42. Cisco Unified Personal Communicator 8.0 Highlights  Based on Cisco Unified CSF technology • Rich and Full integration with Cisco UC • Integrated voice, video, web collaboration, & visual VM • Click 2 Call functionality from MS office (including SharePoint)  Jabber XMPP based technology • Enhanced Presence & Enterprise IM • Point to Point, Group Chat, Persistent Chat • Offline IM capabilities • Client / Server Side logging & compliance  Business to business Presence & IM federation  Standards-based wideband audio & high-definition video  Enhanced user experience - ―New Unified‖ UI design  Supports Windows XP, Vista, Windows 7 Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 44
  43. 43. WebEx Connect Client Presence Instant Messaging Shared Workspaces Voice Video UC Capabilities Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 45
  44. 44. Cisco UC Integrations™ for WebEx Connect and Microsoft Office Communicator Available Now Rich Cisco UC Collaboration Experiences Across a Range of Desktop Clients Unified Audio Call Ctl Presence Client Services Framework Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 46
  45. 45. Cisco Enterprise Video © 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 47
  46. 46. The Importance of Visual Interaction A Person Remembers… 70% of What 30% 20% They See of What of What and Hear They See They Hear Importance of Visual Traffic  30% of brain’s cortex devoted to vision, 8% for touch and 3% for hearing  More than 60% of communication is non-verbal Sources: Human Productivity Lab 2006 Pearn Kandola:The Psychology of Effective Business Communications in Geographically Dispersed Teams 2006 Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 48
  47. 47. Cisco Business Video Systems Unified Desktop Video Digital Signage + Video TelePresence Communications Streaming Enterprise TV Surveillance Life-like, in-person Video calling, Unified Video broadcast to Networked video IP-based video video collaboration MeetingPlace and desktop PCs signage surveillance interoperability medianet Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 49
  48. 48. Cisco TelePresence A Complete Solution CTS 500 CTS 1100 CTS 1300 Series CTS 3000 CTS 3200 Personal Use Small Groups Groups/Teams Business Meeting Large Groups Multipoint and Scheduling Network  48 segments in one call  Intercompany  Scheduling via Outlook & Notes  Network planning  VC Interoperability  Secure and reliable Room and Environment Implementation  Room readiness and planning  Installation & Operation  Sophisticated design  Managed/Hosted Services  Fast and easy install  Financing Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 50
  49. 49. Rich Media Conferencing © 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 51
  50. 50. Make Remote Meetings as Natural as Face-to-face Interactions: Fully Integrated Voice, Web and Video Conferencing Meeting Place Capabilities – Richness of User Experience • Speed projects and make decisions faster with virtual Key meetings Benefits • Increase sales, support, meeting, and training effectiveness • Recognize conferencing savings (lower transport and travel expenses) and significantly improve ROI Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 52
  51. 51. Cisco WebEx® Meeting Center Enables organizations to collaborate… Across boundaries Across time Across geographies Benefits everyone… Easy to use Saves money Increases productivity New opportunities Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 53
  52. 52. Unified MeetingPlace With Cisco WebEx® On-premises Audio for Cisco WebEx Meeting Center Simple Savings Flexible Deployment Options •Integrated setup •Leverage internal •Option #1: and attend VoIP architecture Unified •Single sign-on •Reduce voice MeetingPlace setup across solutions conferencing toll & attend •Integrated in- and services fees •Option #2: session experience Cisco WebEx® setup & attend Combine on-premises voice for cost savings with on- demand Web for global reach and deployment ease Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 54
  53. 53. Cisco Unified Messaging © 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 55
  54. 54. Cisco Messaging  Anytime, anywhere collaboration Industry-leading features for maximum productivity gains Key component of Cisco Unified Communications  Flexible platform Migration options offer investment protection Flexible deployment options Cost savings  Secure and reliable Secure messaging Proven and reliable solution Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 56
  55. 55. Voicemail, Unified Messaging and Integrated Messaging Options  Investment protection Key  Productivity enhancing features and personalization options Benefits  Simplified message management Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 57
  56. 56. Access Voice Messages From Your Email Client  Benefits As simple as clicking on a message Play and delete voice messages Computer-centric users see messages sooner, reply faster  Option 1: Unified Messaging Use protocols of your email server to deliver messages to client Single store access for email and voicemail  Option 2: Integrated Messaging Standards-based IMAP for client access No impact to email server infrastructure Supports variety of clients including Outlook and Notes ―Cisco Unity Unified Messaging gives us the ability to save and archive voice messages as files in our Outlook mailbox, which is a real benefit. It lets us document our business more effectively, because we can use these message files to verify agreements and assign project ownership and responsibility.‖ Jeremiah Steen, Facilities Manager Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 58
  57. 57. Respond Faster: Voicemail, Unified Messaging, and Integrated Messaging Options ―Hi this is John with Accelerant. I wanted to check and see if I could get a quote…‖  Investment protection Key  Productivity enhancing features and personalization options Benefits  Simplified message management Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 59
  58. 58. Cisco Contact Center Solutions © 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 60
  59. 59. Faster Service and More Satisfying Customer Experience Cisco Unified Intelligence Suite 7.5 Cisco Unified Contact Center Enterprise and Hosted 7.5 Cisco Unified Customer Voice Portal 7.0 Cisco Unified Contact Center Express 7.0 Cisco Unified Expert Advisor Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 61
  60. 60. Cisco Mobility Solutions © 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 62
  61. 61. Extension Mobility—How It Works Directory Call Mgr Educators & Staff that work at multiple sites can now stay in contact Data and be more productive Center Web Server DHCP Server  Directory based phone log-in via IP Phone XML Display  Authenticates to directory and updates Call Manager  User’s extension and applications are Bldg 2 pushed to the phone where login occurred  User receives all personal settings  Automatic user logout Bldg 1 Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 63
  62. 62. Mobile Connect - Cisco Unified Mobility Features Single Business Voicemail Consolidated single business voicemail across alternate numbers Desk & Cell Pick-Up Seamless transition of ongoing calls extended to mobile phones from mobile phone to desk phone and vice versa Extension Mobility Mobile Voice Access Employees can Work from any phone at Placement of national and international calls any location from Cisco Unified Communications Manager through a mobile phone while away from your desk Single Number Reach Simultaneous or delayed ringing to multiple user- defined alternate numbers Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 64
  63. 63. Cisco VPN Client for IP Phones Adds another option for customers attempting to solve Cisco VPN Client the remote teleworker problem, complementing Cisco’s remote telecommuting offerings, the Enterprise Class Endpoint  7942G, 7945G, 7962G, Teleworker (ECT) and ASA Phone Proxy solutions, by support 7965G, and 7975G SCCP providing customers with an alternative solution Devices Only  Easy to Deploy – All settings configured via CUCM administration Deployment  IP Phone Remote Access mode  Easy to Use – After configuring the phone within the Enterprise, user takes it home and plugs in into their Services  Voice secured broadband router for instant connectivity. No difficult  Data (XML Phone Services) menus to traverse.  Easy to Manage – Phone can receive firmware Licenses  VPN Concentrator License updates and configuration changes remotely  IP Phone DLUs  Secure – VPN tunnel only applies to voice and IP phone services. PC connected to PC port VPN  Cisco ASA 5500 Series responsible for authenticating and establishing own Concentrators  Cisco ISR with IOS SSL VPN tunnel with VPN client software Home, Small Business, Encryption  Secure Socket Layer (SSL) Hotel Room, Branch Office, Technology Anywhere Enterprise Network Deployment  No additional hardware Considerations needed at remote location Internet other than IP Phone CUCM,  Concurrently running IP VPN CUCME, Phone Services Reduced Concentrator UC500 When Enabled Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 65
  64. 64. Cisco Unified Mobile Communicator One-click availability management Automated profile changes through link to personal calendar Presence status for contacts shown in directory Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 66
  65. 65. Cisco Mobile 8.0 Turn Your iPhone Into a Wireless IP Phone  Voice over Wireless LAN / WiFi  Voice over VPN  Call preservation when exiting application  Handoff to GSM / cellular network  Mid-call features Add, Conference & Swap calls, Transfer, Hold & Resume, Park & Recover  Voice Dialing  Business Visual Voicemail  Business Directory Access Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 68
  66. 66. WebEx Meeting Center on iPhone  Native client for Apple iPhone  Integrated audio and web conferencing on 3G or WiFi  Attend a scheduled meeting on the iPhone  View presentations, applications and desktops with live annotations  View and chat with attendees Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 69
  67. 67. Benefits of Unified Communications © 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 70
  68. 68. Unified Communications Benefits  Reach workers on first try—49% save up to 20 minutes daily Clients, IM, Presence  Escalate IM into phone conversations or Web conferences—more than 50% reports saving up to 20 minutes daily Enhanced productivity and reachability: Mobile UC  Almost half save 11–30 minutes daily with single number reach/voice mail  33% save 11–20 minutes daily with Mobile UC clients  Save time—Almost half of all TelePresence users realize more than five days TelePresence saved a year from travel avoidance  Reduce travel costs—78% report reduced travel expenses Conferencing  Reduce travel costs—42% reduce travel by as much as 11–25% and Collaboration  Improve productivity—76% report increased productivity across geographies Unified  Manage email, fax and voice messages efficiently—50% save up to 20 minutes Messaging daily Contact  Improve first call resolution—41% report a 6–10% increase Center  Reduce response rates—33% report a 11–25% reduction Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential Source: Sage Research, 2008 71
  69. 69. Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 72
  70. 70. Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 73
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