• Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content
Linking better design to ROI
 

Linking better design to ROI

on

  • 212 views

QUALITYUP'=> 'SERVICEDESIGNUP'....

QUALITYUP'=> 'SERVICEDESIGNUP'.
Source of the oryginal graph: E.Gummesson,„Productivity, quality and relationship marketing in service operations”,International Journal of Contemporary Hospitality Management,10/1 1988, p.6.

Statistics

Views

Total Views
212
Views on SlideShare
200
Embed Views
12

Actions

Likes
0
Downloads
2
Comments
0

2 Embeds 12

http://www.linkedin.com 10
https://www.linkedin.com 2

Accessibility

Categories

Upload Details

Uploaded via as Adobe PDF

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

    Linking better design to ROI Linking better design to ROI Presentation Transcript

    • Connection between service design and profits. SERVICE DESIGN UP Image up Service costs Inspection Rework and Customer and test scrap costs Inventory down Accounts Processing retention costs down down down up receivable time down Cost for down Share of complaints and customer up warranty down Capital Scale costs Sales up economies down up Price competition PRODUCTIVITY UP Production down costs down PROFITS UP Oryginal logic of E.Gummesson has not been changed. Minor modification of the oryginal graph was replacement of wordsWhy is it profitable to inwest in service design? QUALITY UP with SERVICE DESIGN UP. Source of oryginal graph: E.Gummesson, „Productivity, quality and relationshipWhy is service design a profitable effort? marketing in service operations”, International Journal of Contemporary Hospitality Management, 10/1 1988, p.6.$