Parsec Appl & Soln V 5.0 011110

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  • The Meet-Me application does not have an option of validating users by a “password”, just by dialing a Meet-Me ID any body can be part of this meeting. The number of users who can attend a Meet-Me conference is the same across all Meet-Me IDs. It cannot be controlled that Meet-Me ID 3333 can have a maximum of 10 users and Meet-Me ID 4444 can have a maximum of 20 users. Conference recording facility is not available. Maximum number of total concurrent users in all conferences allowed is 128.( Note: This can be increased with the help of PVDM or DSP hardware resources ) There is no scheduling feature. A conference cannot be scheduled and accordingly intimate (Txt Msg in IPT, SMS, Email) the attendees of the scheduled conference. Conference reminder facility. To facilitate a Meet-Me meeting there must be one user present in the office to initiate it.
  • The Meet-Me application does not have an option of validating users by a “password”, just by dialing a Meet-Me ID any body can be part of this meeting. The number of users who can attend a Meet-Me conference is the same across all Meet-Me IDs. It cannot be controlled that Meet-Me ID 3333 can have a maximum of 10 users and Meet-Me ID 4444 can have a maximum of 20 users. Conference recording facility is not available. Maximum number of total concurrent users in all conferences allowed is 128.( Note: This can be increased with the help of PVDM or DSP hardware resources ) There is no scheduling feature. A conference cannot be scheduled and accordingly intimate (Txt Msg in IPT, SMS, Email) the attendees of the scheduled conference. Conference reminder facility. To facilitate a Meet-Me meeting there must be one user present in the office to initiate it.
  • Parsec Appl & Soln V 5.0 011110

    1. 1. CISCO Compatible
    2. 2. UC Applications IP Network | Telephony | VOIP | Enterprise Aps. | Mobility | Security | Presence Security Evacuation | Hospital Billing | Phone Share | Phone Splitter | Production Alerts | Retail Soln. T E C H N O L O G I E S A P P L I C A T I O N S
    3. 3. What UC Applications Can Do For you? <ul><li>For People </li></ul><ul><ul><li>Easier to send and receive </li></ul></ul><ul><ul><li>More ways to communicate & collaborate </li></ul></ul><ul><li>For Organizations </li></ul><ul><ul><li>Greater efficiency </li></ul></ul><ul><ul><li>Organizational changes </li></ul></ul><ul><li>For Technology </li></ul><ul><ul><li>Integration </li></ul></ul><ul><ul><li>Live Communications </li></ul></ul><ul><ul><li>Seamless access to business apps </li></ul></ul>
    4. 4. MARS UC Applications & Components Utility - PC Sync - Ph Lock/Unlock - ADS - EM PIN Mgmt. - Voice Mail - Auto Redial Utility Productivity - Meeting Room Booking - Transport Booking - Visitor Verification - Canteen Menu Infotainment - Web flash - Jukebox Communication - Conference Scheduler - MeetMe Scheduler - Phone Share - Phone Splitter - Display External Callers - Phone State Monitoring - IVR - PTT Conferencing Alerts Messages & Broadcast - PA & Broadcast - Voice Relay - Messaging - Digital Album
    5. 5. CONFERENCE SCHEDULER Administrator allows invitees to attend the conference up to a cut-off time after the meeting starts Individuals hosting the conference can invite up to 8 concurrent persons; Invitees receives Meeting Request through SMS and Email with a Toll Free No. and Access Code Unified Communication Productivity Application
    6. 6. MEETME SCHEDULER MARS MeetMe Scheduler allows the organization to take advantage of the free MeetMe Conferencing in their Communication Manager by providing scheduling and authentication features. All the organization has to do is distinguish between who is the owner of the meeting and who are the participants. Once this is done the owners can schedule meetings, intimate participants and also authenticate users. Scheduling Intimation Authentication
    7. 7. PHONE SHARE Limited deployment of IP Telephony with all features to the entire user base – thus cost effective Integration with desktop PCs, allows usage on demand – thus load balancer Low involvement operators and peripheral functions do not require an one-to-one user to phone ratio
    8. 8. DISPLAY EXTERNAL CALLERS External callers name and image is popped up at the recipient IP Phone display. The users can use the associated web module to create personalized address books. These address books can be either marked as public or private. Depending on this the back end image and details can be either shown to the individual user or to all the users. Works best for help desk functions, where the active client list can be pre-loaded to the application database and whenever there is a call a name and image pops up at the helpdesk.
    9. 9. PHONE SPLITTER PSTN Receive Incoming / Dial Outgoing calls VOIP Receive Incoming / Dial Outgoing calls Single line CISCO IPT Call Manager is partitioned to Receive and Dial both PSTN and VOIP calls from the same instrument Customized Call Reports, separate for PSTN and VOIP calls (dialed / received)
    10. 10. PHONE STATE MONITORING Middleware layer (CT Server) facilitates constant monitoring of all the devices in an IPT deployment Freed up application instances and reduces the total cost of ownership Trigger based design to pass on information instantly and administrator can see it in the monitoring panel
    11. 11. IVR The MARS Application environment can be used to deploy Interactive Voice Response Systems
    12. 12. PTT CONFERENCING Push to talk conferencing is a very usable feature on desk phones. This facilitates connecting to a group of users instantly by pressing a button. MARS PTT conferencing allows users to connect with each other through a multicast conference bridge.
    13. 13. PA & BROADCAST Administrator allows invitees to attend the conference up to a cut-off time after the meeting starts Broad Casting of V O I C E TEXT Public Broadcast of Various Text, Voice & TTS messages. Voice Relays can be done for real time broadcast of voice messages. Hoot & Shout
    14. 14. VOICE RELAY Want to relay something urgent to the entire group, pick up the phone, choose the group and speak the message. Voice Relay transmits the message immediately to the intended IP Phone end points. The phone goes off hook, plays the messages and becomes on hook again. Highly effective for instant delivery of language independent voice messages.
    15. 15. MESSAGING Administrator allows invitees to attend the conference up to a cut-off time after the meeting starts Broad Casting of Create, Distribute and Manage Organization wide Messaging MARS MESSAGING can be bundled with other MARS Applications for Broadcast No additional infrastructure is required for organizations having CISCO IPTs Powerful medium yet Non-intrusive
    16. 16. DIGITAL ALBUM Broad Casting of Content Distribution Application; facilitates Digital Content Sharing through CISCO IPTs Transmission of - Routine info’ - Greetings - Advertisements - Low priority content Usage of MS Power Point and Language independence make content more appealing
    17. 17. MEETING ROOM BOOKING Administrator can effect important Management Meetings by cancelling / rescheduling booked meetings to avail the Conference Room Individuals or User Group can book the Conference Rooms through their IPT and get a Confirmation Conference IPT beeps before the allowed time is over Unified Communication Office Productivity Application
    18. 18. TRANSPORT BOOKING Check Availability and Book your seat on the vehicle you like Optimized Capacity Planning Proactively… ! Why to panic every time you book a cab? Why not to plan for your available transportation capacity? How can you meet your supply with today’s demand? - The solution is at work station
    19. 19. VISITOR VERIFICATION Visitor Photograph is Captured & sent from the front desk using a web cam Image is received at the intended IP Phone and a menu option is presented to the resident for action Resident response is sent back to the front desk for follow up Automation of Communication Functions
    20. 20. MARS CANTEEN MENU Advertisements from Canteens Users can browse through the various canteens and menus in offers. Canteen owners will be able to upload daily menus through web based interface. The ordering and payment options can also be integrated with the standard offerings to create an end-to-end customer driven automated experience.
    21. 21. WEB FLASH Broad Casting of - Socio-commercial relays (Stock quote, , Weather forecast, games scores, News flash …) - Events from the intranet site MARS WEB FLASH collates information from the web and dissipates the same through CISCO IPT across the entire organization; an alternative set up avoiding clutters on the web
    22. 22. JUKEBOX Now the users can hear to the music of their choice from their IP Phones. Through the MARS Jukebox the administrator can set different music folders for periodic broadcast. Users can choose the different kind of music from the various options set up by the administrator and listen to the same.
    23. 23. PC SYNC Administrator allows invitees to attend the conference up to a cut-off time after the meeting starts “ No one can use my phone while I am not on my Desk” “ PC Sync offers me SECURITY” Use any physical extension you want Just log in using your Username and Password ‘ You are MOBILE’ Auto Log-in and Log-out by another device using your computer or CISCO IPT. Uses discovery protocol from Cisco. Lock and unlock the IPT using pin
    24. 24. PHONE LOCK/UNLOCK Allows the users to lock and unlock their IP Phones from the phone manually Great to be used in a shared phone environment Manages the CSS of to allows calls from locked phones Emergency outbound calls as well as all incoming calls are allowed while in a locked in state
    25. 25. ADVANCED DIRECTORY SEARCH MARS Advanced Directory Search Application integrates with MS Advanced Directory and allows the corporate directory searching through Cisco IP Phones. Now search on department, designation, country and other customized fields instead of limiting to the standard first name, last name and ext. search. Use the mobile phone to access secure information from Your organizational directory Additional search fields on top of the standard corporate directory
    26. 26. EM PIN MANAGEMENT Change the EM passwords from the IP Phone of the user. Now the user does not have to request for the same to the administrator Administrators are free from this day to day recurring activities No need to configure the Web access for each user to achieve the same Reduces the corporate helpdesk cost by 25-35%. This is apprx. the time spent for pwd resetting in enterprises
    27. 27. VOICE MAIL MARS Voice Mail never allows you to miss a call again. The unanswered calls are forwarded to the voice mail and the users can listen to them once they are back in their desks. The Voice Mail system uses the same MARS platform services to render this functionality. No requirement for extra hardware or servers for the same.
    28. 28. AUTO REDIAL One time dial and connect. If the dialed in party is not responding than the application identifies ‘No Answer’ and keep on dialing till the time the call is answered or is hard stopped by the user.
    29. 29. UC Solution Examples Hospital Billing Group Sharing of Phone Profile Management Production Alerts Security Evacuation Personalized Banking Retail Solution Outlook Integration
    30. 30. Security Evacuation <ul><li>Solution Overview: </li></ul><ul><ul><li>Leveraging the network in light of the heightened security environment is a genuine organizational goal </li></ul></ul><ul><ul><li>Parsec offers preventive as well as reactive solutions to address the need </li></ul></ul><ul><ul><li>Starting with a simple visitor verification to messaging, broadcasting, announcement and digital signage the solution leverages the power of the entire network resources at its disposal to minimize damage to property and human lives </li></ul></ul><ul><ul><li>Hard key combination for control room intimation from users </li></ul></ul><ul><li>Benefits </li></ul><ul><ul><li>The solution leverages the already existing network infrastructure </li></ul></ul><ul><ul><li>Effects a security set up which intimates through all available channels; i.e. voice, LCD screens, phone screens, mobile phones </li></ul></ul><ul><ul><li>Helps in effecting an evacuation plan and associated emergency procedures </li></ul></ul><ul><ul><li>Plays localized content to ensure a safe exit for all </li></ul></ul>
    31. 31. Hospital Billing <ul><li>Solution Overview </li></ul><ul><ul><li>Communication enables the entire patient care pathway </li></ul></ul><ul><ul><li>Automates the billing and payment procedures </li></ul></ul><ul><ul><li>Nurses can input billing events from patient bedside </li></ul></ul><ul><ul><li>Payment gateways are integrated on each extensions </li></ul></ul><ul><ul><li>Billing details are shown on patient bed side terminals </li></ul></ul><ul><ul><li>Payment confirmation and dues clearance obtained by patients from the confines of their rooms </li></ul></ul><ul><li>Benefits </li></ul><ul><ul><li>Patients are always in the know of the charges upon them </li></ul></ul><ul><ul><li>Less surprises leading to less bad debts & repeat business </li></ul></ul><ul><ul><li>Improves room occupancy </li></ul></ul>
    32. 32. Group Sharing of a Single Phone <ul><li>Solution Overview </li></ul><ul><ul><li>Brings down the initial cost of IPT roll out </li></ul></ul><ul><ul><li>Intelligently shares a single phone among co-workers, through virtual extensions </li></ul></ul><ul><ul><li>Incoming pop-ups are configured on user PCs </li></ul></ul><ul><ul><li>In-built voice mail system for missed calls </li></ul></ul><ul><ul><li>All outgoing calls are authenticated for costing </li></ul></ul><ul><li>Benefits </li></ul><ul><ul><li>Allows organizations to switch from TDM to IP at one go with fixed budget </li></ul></ul><ul><ul><li>Manages the cost at end points deployments </li></ul></ul><ul><ul><li>Prevents cost escalation </li></ul></ul><ul><ul><li>Depending on usage physical phones can be augmented in various phases </li></ul></ul><ul><ul><li>Outgoing calls are managed through user authentication </li></ul></ul>
    33. 33. Profile Management <ul><li>Solution Overview </li></ul><ul><ul><li>Allows using the single line conference stations for both PSTN and VoIP dialing </li></ul></ul><ul><ul><li>Conforms to all the related legalities </li></ul></ul><ul><ul><li>Prevents call patching </li></ul></ul><ul><ul><li>Manages PBX partitions </li></ul></ul><ul><li>Benefits </li></ul><ul><ul><li>Allows the same single line conference stations to be used smartly for both PSTN and VoIP conferencing </li></ul></ul><ul><ul><li>Conforms to all the legal restriction in doing so </li></ul></ul><ul><ul><li>A clean solution not cluttering the conference rooms with multiple devices </li></ul></ul><ul><ul><li>Reduces costs associated with purchasing additional devices </li></ul></ul>PSTN Receive Incoming / Dial Outgoing calls VOIP Receive Incoming / Dial Outgoing calls
    34. 34. Production Alerts <ul><li>Solution Overview </li></ul><ul><ul><li>Communication enables the production line </li></ul></ul><ul><ul><li>Integrates with underlying ERP system </li></ul></ul><ul><ul><li>PPC alerts are initiated by assembly line managers through hard key press </li></ul></ul><ul><ul><li>Multiple intimations send based on severity levels </li></ul></ul><ul><ul><li>Conforms to the defined workflow for escalated intimations </li></ul></ul><ul><li>Benefits </li></ul><ul><ul><li>Allows finger tip control to production managers </li></ul></ul><ul><ul><li>Damage control in case of in-line fault identification </li></ul></ul><ul><ul><li>Events are captured and stored for future reference </li></ul></ul><ul><ul><li>Inventory control integrated across the assembly line </li></ul></ul>
    35. 35. Personalized Banking <ul><li>Solution Overview </li></ul><ul><ul><li>Pre notification to account managers when client walks into the branch </li></ul></ul><ul><ul><li>Arms the bank personal with prior information about the customer </li></ul></ul><ul><ul><li>Multiple intimation sent at one go to different departments </li></ul></ul><ul><ul><li>Real time status update at multiple ends </li></ul></ul><ul><li>Benefits </li></ul><ul><ul><li>Allows the banks to pro actively engage in customer care </li></ul></ul><ul><ul><li>Once the customer enters the premises it flashes all the related information </li></ul></ul><ul><ul><li>The customer can than be directed automatically to a pre designated counter </li></ul></ul><ul><ul><li>Executive are all prepared before hand for customer interactions </li></ul></ul>
    36. 36. Retail Solution <ul><li>Solution Overview </li></ul><ul><ul><li>Ensures customer convenience </li></ul></ul><ul><ul><li>Allows customers to check out color and size availability of a particular make, reading through the RFID tag </li></ul></ul><ul><ul><li>Voice enables the entire function so that talking to the concerned person is just a click away </li></ul></ul><ul><ul><li>Intimates the floor manager about customer requirements </li></ul></ul><ul><ul><li>Captures customer requirements for intelligent reporting and pattern analysis </li></ul></ul><ul><ul><li>Integrates with the retail store management solution </li></ul></ul><ul><ul><li>Flashes all price and promotion related info through the phone screen </li></ul></ul><ul><li>Benefits </li></ul><ul><ul><li>Customer preference are addressed quickly </li></ul></ul><ul><ul><li>Customer buying decision is pro actively influenced </li></ul></ul><ul><ul><li>Customer time in the store is not only spend in searching but in later stages of decision making; i.e. trying out, color preference, sizes etc. </li></ul></ul><ul><ul><li>The same number of executives now handles more customers </li></ul></ul>
    37. 37. Outlook Integration <ul><li>Solution Overview </li></ul><ul><ul><li>Integrates the PBX with MS Outlook </li></ul></ul><ul><ul><li>Allows incoming call notification on Outlook client with contact details </li></ul></ul><ul><ul><li>Option to add/edit contact on incoming call </li></ul></ul><ul><ul><li>Call transfer from Outlook to other contacts stored in Outlook </li></ul></ul><ul><ul><li>Make conference calls from Outlook </li></ul></ul><ul><ul><li>Click from outlook to make a call </li></ul></ul><ul><ul><li>Hold, un hold call and call barring </li></ul></ul><ul><ul><li>Favorite call and photo call facility with call diversion </li></ul></ul><ul><ul><li>Calendar notifications on user phone </li></ul></ul><ul><li>Benefits </li></ul><ul><ul><li>Great convenience to end users </li></ul></ul><ul><ul><li>Increases productivity </li></ul></ul><ul><ul><li>A single application multiple function capability </li></ul></ul><ul><ul><li>Intelligently manage multiple contact lists </li></ul></ul>
    38. 38. Playing IVR Prompts Disabling Long Distance Codes Applications For The Hospitality Sector Connectors To Enterprise Deployments Supplementing the Helpdesk Functions Interfacing with Corporate Directories State monitoring
    39. 39. Parsec UC Offerings <ul><li>MARS UC Application & Components </li></ul><ul><li>UC Solutions </li></ul><ul><li>Remote Team </li></ul><ul><li>Customized Application Development </li></ul><ul><li>Outsourced Product Development </li></ul>
    40. 40. Parsec Services <ul><li>Professional Services </li></ul><ul><ul><li>Assessment services: Gap analysis, Architecture design & Business case preparation </li></ul></ul><ul><ul><li>Development Services: Built the solution from pre-build modular components, and required custom code </li></ul></ul><ul><ul><li>Testing: Testing the feature, functionality and capability of the overall solution </li></ul></ul><ul><ul><li>Implementation: Limited deployment and complete roll out of the solution </li></ul></ul><ul><li>Training Services: Parsec offers training on general UC as well as the usage and benefit of deployed applications. The different flavors of the training can be conducted onsite, at office or remotely. </li></ul><ul><li>Support Services: Parsec helpdesk and support services helps clients in running their site optimally and cost effectively </li></ul>
    41. 41. Customers
    42. 42. About Parsec <ul><li>Parsec is working in the telecommunication and unified communication domains for the past decade and half </li></ul><ul><li>Parsec is a leading Cisco technology development partner developing products and solutions in the advanced unified communication technologies </li></ul><ul><li>Fully equipped telephony and UC lab for development and testing </li></ul><ul><li>Certified products in latest Cisco unified communication technologies </li></ul>
    43. 43. <ul><ul><li>348, Udyog Vihar-II, Gurgaon, Haryana-122016, India, Tel: +91 124 4502000, Fax: +91 124 4002503 Info@parsec-tech.com | www.parsec-tech.com </li></ul></ul>

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