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When Worlds Collide

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When Worlds Collide: presentation given at the Access Services Conference 2009.

When Worlds Collide: presentation given at the Access Services Conference 2009.

Published in Education , Business
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Transcript

  • 1. Mary Carmen Chimato Head Access & Delivery Services North Carolina State University Libraries
  • 2. Discussion Points:
    • Who am I & Why am I qualified to talk about this?
    • State of affairs pre-merger
    • Merging units
    • Current status
    • Lessons learned
    • Even more merging & new services
    • Questions
  • 3. Access & Delivery Services Department, NCSU Libraries
  • 4.  
  • 5. Reserves Butterfly Circ Butterfly Too different to mingle?
  • 6.
    • Theory versus Reality: Making the Merger Work
    • new management structure
    • new scheduling system
    • large scale cross training effort
    • revamped circ manual and moved it to the web
    • physically and virtually merged spaces
    • do not underestimate the power of food and parties
  • 7.
    • Two Years Later:
    • reserves processing time
    • less of the silo effect
    • better communication
    • willing and open to change
    • effective use of time
    • accountability
    • staff turnover
  • 8. Lessons Learned:
    • accurate, performance-based evaluations are your friend
    • accurate skills assessments make life easier
    • hire for success
    • prep for change
    • do not underestimate the impact or effect of history
    • allow managers to manage and lead
    • take risks and have an open mind
    • failure is not a bad word
  • 9. Staff Retreats are Golden Opportunities
  • 10. Another Merger & New Services
    • Summer 2009 budget cuts
    • Closing of Media/Microform Center
    • Technology device lending
    • Transitioning staff to new roles
    • All hands on deck
    • Re-visioning service points
  • 11. A Plan for the New Year
  • 12. Questions?
  • 13. Contact Me: [email_address] [email_address] AIM/YIM: mcc6676 Gtalk: marychimato Twitter: PigsInSpace circandserve.wordpress.com