SA IT Services Presentation of Services.

1. Intellectual content contained within is the sole property of SA IT Services
Confidential Information – Not for Distribution

2. CONTENT OVERVIEW
• Why SA IT Services
• Service Coverage – North America
• Strategic Global Expansion
• Core Competencies
• Key Clients
• OEM Certification
• Asset Inventory
• Managed Print Services
• SMrT MOVr
• Summary
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3. WHY SA IT SERVICES?
Our goal is simple: we want to provide you with the highest possible value while exceeding your
expectations, all for the most affordable price. We build trust through relationships, and want to continue to
earn your business.
• SA IT has been in business for 20 years. We are a • Direct-Link Case Exchange
known player in the Service Industry. • Full Service Call Center and Dispatching
• SA guarantees the quality of our service Operation
• Unlike other service companies, SA IT has • Depot and Customer Replaceable Unit
developed a “suite” of SW utilities to “add value” to Operation
our managed service offerings: • Hardware Break/Fix and IMAC services for
 Migration tools PC/Laptop; Copier/Printers; POS; and Servers
 Virtualization tools • Enterprise-ready
 Multi-lingual customer portal
• Can Support white-space and satellite areas
• Nationwide footprint of over 750 Full-Time technical across the US and CAN territory
resources that are direct badged employees;
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4. SERVICE COVERAGE - NATIONWIDE
• Over 750 resources in the US
• All employees are full-time,
SA does not use temp
services
• Coverage across all states
including Alaska
• Leveraged resource pool
• Full OEM & industry
certifications
• Dedicated SWAT teams
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5. SERVICE COVERAGE - NATIONWIDE
Coverage
SA currently supports the US and CAN territories,
and will also be launching it’s global arm across Current Operations
South America, Asia, and Europe. Launching Q3 2010
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6. CORE COMPETENCIES
• Break/Fix • Migration and Deployments
• IMAC Services • Depot Repair and Express Exchange Service
(Install/Move/Add/Change)
• Staging & Integration
• Professional Services
• Software Development
• Managed Services
• Asset Inventory
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7. KEY CLIENTS
SA IT currently provides services as either a direct or managed services partner
to the following companies:
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8. OEM CERTIFIED & AUTHORIZED WARRANY SERVICE PROVIDER
• DELL Certified – Desktop, Laptop, Server, Display, Printer
• HP Certified – Desktop, Laptop, Server, MFD, Display, Storage, Printer
• IBM Certified – Server, Storage, Printer
• Epson Certified – Printers, Validators, Point of Sale
• Xerox Certified – Printers and MFP devices
• Lexmark – Printers and MFP devices
• OkiData – Dot Matrix Printers
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9. ASSET INVENTORY
SA’s Asset Inventory Services platform has been developed to provide its customers with one thing … absolute
confidence.
Company’s lose billions of dollars each year due to asset management inefficiency which spill-over into unforeseen
tax overpayment. For service organizations, all assets must be tracked in order to offer support programs for your
customer’s equipment fleet.
Key Benefits:
• Populate your system with a clean baseline inventory
• Locate and identify IT Assets in use
• Update equipment movement
• Account for assets lost or previously surpluses
• Transfer assets to other departments
• Validation of Asset Management System Accuracy
• Mitigate Personal Property Taxes
• Regulatory compliance audits: Sarbanes-Oxley and GASB 34
• Government or Corporate Mandates
• Asset Utilization / Redeployment
• Purchasing efficiencies / Vendor Negotiation
These are just a few of the benefits that asset tracking plays a critical role in helping business eliminate
inefficiencies that directly affect profitability
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10. GLOBAL - ASSET INVENTORY
SA’s Asset Inventory Services platform can be deployed WORLDWIDE.
Between a combination of international resources, SWAT teams, and Remote
Inventory tools and processes, SA can inventory any asset… anywhere… at
any time. All completed with absolute confidence.
SA has performed asset inventory projects ranging from 2,000 to over 100,000
assets across the globe utilizing both physical wall-to-wall,
and advanced Remote Inventory processes.
Key Features of SA’s Asset Inventory Platform:
-Dedicated Customer portal for Remote Inventory events that is MULTI-LINGUAL
-Proprietary software for asset capture inclusive of full reporting
-Detailed QCP (Quality Control Plan) to ensure data quality
-Customized 4-step Communication Plan for use across the customer community
-Full QC-hold and QC-Validation scrub of all data prior to reporting
-Customized asset tags per customer requirements
-SLA and quality percentage that is GUARENTEED
SA works closely with all parties to ensure that all inventories are signed-off and approved by the customer
before we consider it complete. SA realizes that quality is measured by customer satisfaction… period.
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11. MANAGED PRINT SERVICES
With two decades of experience in Printer Services and a
proven track record, our reputation in the MPS space for
providing efficiency and cost improvements is unmatched.
We guarantee the quality of our work, and afford our clients
the opportunity to realize significant printing and imaging
savings across their device fleet.
Trust your Fleet to the Experts
• SA IT Services has an employee base of over 750 badged resources that are OEM Certified to
maintain and repair your devices across the US and Canada.
• SA has managed and serviced devices for over 1 Billion pages printed.
• SA has successfully completed Optimization projects of over 60,000 devices for a SINGLE customer.
• SA utilizes a custom application to proactively monitor devices to identify issues BEFORE they impact
your environment.
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12. MANAGED PRINT SERVICES
SERVICES OEM’s
• Copier, printer, and malfunction
Hewlett-Packard
document center repair
• Ink and toner supplies delivered, Lexmark
including OEM standard Dell
• Warranty and non-warranty break-fix Xerox
repair
Okidata
• Remote monitoring
• Preventative maintenance Konica Minolta
• IMACD services Richo
• Refresh and optimization Canon
• Reporting and analytics
Brother
• Hot-swap and spare devices
• Parts stocking for CRU Epson
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13. MANAGED PRINT SERVICES
MPS results that you can see immediately….
Predictable Costs
• Fixed Price-per-Click (PPC) – costs stay static for forecasting power. Page counts are read
automatically to ensure that you only pay for what you print
• Integrated Supplies Ordering – With proactive fulfillment processes, you know what’s being
ordered, and why. No more out of control Color printing!
Service you can depend on
• All Break-Fix and Preventative Maintenance services are included in the monthly PPC fee.
• Warranty and Non-Warranty parts – regardless of warranty status, all parts costs and shipping are
included to ensure the highest levels of device uptime
Consolidated & Integrated
• Single point of contact for Supplies, Consumables, and Service
• Reporting that you can trust – weekly and monthly reporting against the service footprint to give
you the detail needed to control your environment
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14. SA has developed the SMrT MOVr software suite to specialize in enterprise-grade
deployment/upgrade events with the least amount of user distraction in the industry. This utility
ensures the highest availability; lowest physical interaction; and most complete migration event with
absolutely no additional infrastructure.
Key Benefits:
- Upgrade OS images complete with applications
- Capture both encrypted and non-encrypted files
- Perform both primary, and delta-data migrations with absolutely no
interference to customers
- Perform either hundreds, or thousands of deployments in a single day
with repeatable results
By leveraging the functionality of SMrT MOVr for migration and deployment efforts, you can
minimize associated effort; eradicate workflow risks; and reduce your overall costs dramatically.
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15. UTILITY & OS TOOLS
SMrT MOVr Utility encapsulates the SMrT MOVr Utility allows for total image
complete data image, capture, and build to capture; ensuring a flawless rollback. The image
restore feature. can be launched via a virtual session by clients or
support personnel
• Disk mounting allows for drag-and-drop data
movement
• Runs as a network based utility
• Utility and data reside in customer’s network
• Allows multiple operating system
distributions from a secure network
environment
• Network optimization for performance tuning
at remote locations
• Additional tools for virtualization and image
capture
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16. SA has taken its 20-years of experience and developed the SMrT MOVr application to offer best-in-
class service across the migration/deployment tower with the customer’s experience in mind. Its ease
of use, peak performance, features, and overall customer experience affords service providers the
opportunity to successfully complete volumes never before possible. Additional benefits include:
• No change or additional infrastructure required – out of the box ready!
• Perform both OS and Data restorations simultaneously
• Complete migration events for remote users from a single console
• Migrate power-users and developers with ease
• Have users test-drive their new image/machine virtually, reducing next-day support drastically
**Schedule a demo and see what makes SMrT MOVr the most advanced migration and
deployment tool in the industry today!
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17. SUMMARY
SA IT’s business practice is to fix the customer, no matter what the effort. With over 300,000 client
users and 500,000 devices supported throughout North America and Canada, SA IT Services is ready
and capable to provide service and support for all facets of hardware requirements and operations.
With SA’s global expansion, SA will be able to offer the same QOS across its international footprint as
well.
QUESTIONS?
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