SERVICES OVERVIEW<br />Presentation Prepared for: [Customer Name]<br />Presented by: [Presenter’s Name Here]<br />[Insert ...
CONTENT OVERVIEW<br /><ul><li>  Why SA IT Services
  Service Coverage – North America
  Strategic Global Expansion
 Core Competencies
  Key Clients
  OEM Certification
  Asset Inventory
  Managed Print Services
WHY SA IT SERVICES?<br />Our goal is simple: we want to provide you with the highest possible value while exceeding your e...
SA guarantees the quality of our service
Unlike other service companies, SA IT has developed a “suite” of SW utilities to “add value” to our managed service offeri...
Migration tools
Virtualization tools
Multi-lingual customer portal
Upcoming SlideShare
Loading in …5

Sa Ppt Template 111510


Published on

SA IT SERVICES - description and services provided.

  • Be the first to comment

  • Be the first to like this

No Downloads
Total views
On SlideShare
From Embeds
Number of Embeds
Embeds 0
No embeds

No notes for slide

Sa Ppt Template 111510

  1. 1. SERVICES OVERVIEW<br />Presentation Prepared for: [Customer Name]<br />Presented by: [Presenter’s Name Here]<br />[Insert date Here]<br />Intellectual content contained within is the sole property of SA IT Services <br />Confidential Information – Not for Distribution <br />
  2. 2. CONTENT OVERVIEW<br /><ul><li> Why SA IT Services
  3. 3. Service Coverage – North America
  4. 4. Strategic Global Expansion
  5. 5. Core Competencies
  6. 6. Key Clients
  7. 7. OEM Certification
  8. 8. Asset Inventory
  9. 9. Managed Print Services
  10. 10. SMrTMOVr
  11. 11. Summary</li></ul>SERVICES OVERVIEW<br />PROPRIETARY INFORMATION<br /><br />
  12. 12. WHY SA IT SERVICES?<br />Our goal is simple: we want to provide you with the highest possible value while exceeding your expectations, all for the most affordable price. We build trust through relationships, and want to continue to earn your business.<br /><ul><li>SA IT has been in business for 20 years. We are a known player in the Service Industry.
  13. 13. SA guarantees the quality of our service
  14. 14. Unlike other service companies, SA IT has developed a “suite” of SW utilities to “add value” to our managed service offerings:
  15. 15. Migration tools
  16. 16. Virtualization tools
  17. 17. Multi-lingual customer portal
  18. 18. Nationwide footprint of over 750 Full-Time technical resources that are direct badged employees;
  19. 19. Direct-Link Case Exchange
  20. 20. Full Service Call Center and Dispatching Operation
  21. 21. Depot and Customer Replaceable Unit Operation
  22. 22. Hardware Break/Fix and IMAC services for PC/Laptop; Copier/Printers; POS; and Servers
  23. 23. Enterprise-ready
  24. 24. Can Support white-space and satellite areas across the US and CAN territory</li></ul>SERVICES OVERVIEW<br />PROPRIETARY INFORMATION<br /><br />
  25. 25. SERVICE COVERAGE - NATIONWIDE<br /><ul><li>Over 750 resources in the US
  26. 26. All employees are full-time, SA does not use temp services
  27. 27. Coverage across all states including Alaska
  28. 28. Leveraged resource pool
  29. 29. Full OEM & industry certifications
  30. 30. Dedicated SWAT teams</li></ul>SERVICES OVERVIEW<br />PROPRIETARY INFORMATION<br /><br />
  31. 31. SERVICE COVERAGE - NATIONWIDE<br />Coverage<br />Current Operations<br />Launching Q3 2010<br />SA currently supports the US and CAN territories, and will also be launching it’s global arm across South America, Asia, and Europe.<br />SERVICES OVERVIEW<br />PROPRIETARY INFORMATION<br /><br />
  32. 32. CORE COMPETENCIES<br /><ul><li>Break/Fix
  33. 33. IMAC Services (Install/Move/Add/Change)
  34. 34. Professional Services
  35. 35. Managed Services
  36. 36. Migration and Deployments
  37. 37. Depot Repair and Express Exchange Service
  38. 38. Staging & Integration
  39. 39. Software Development
  40. 40. Asset Inventory</li></ul>SERVICES OVERVIEW<br />PROPRIETARY INFORMATION<br /><br />
  41. 41. KEY CLIENTS<br />SA IT currently provides services as either a direct or managed services partner to the following companies:<br />SERVICES OVERVIEW<br />PROPRIETARY INFORMATION<br /><br />
  42. 42. OEM CERTIFIED & AUTHORIZED WARRANY SERVICE PROVIDER<br /><ul><li>DELL Certified – Desktop, Laptop, Server, Display, Printer
  43. 43. HP Certified – Desktop, Laptop, Server, MFD, Display, Storage, Printer
  44. 44. IBM Certified – Server, Storage, Printer
  45. 45. Epson Certified – Printers, Validators, Point of Sale
  46. 46. Xerox Certified – Printers and MFP devices
  47. 47. Lexmark – Printers and MFP devices
  48. 48. OkiData– Dot Matrix Printers</li></ul>SERVICES OVERVIEW<br />PROPRIETARY INFORMATION<br /><br />
  49. 49. ASSET INVENTORY<br />SA’s Asset Inventory Services platform has been developed to provide its customers with one thing … absolute confidence.<br />Company’s lose billions of dollars each year due to asset management inefficiency which spill-over into unforeseen tax overpayment. For service organizations, all assets must be tracked in order to offer support programs for your customer’s equipment fleet. <br />Key Benefits:<br /><ul><li>Populate your system with a clean baseline inventory
  50. 50. Locate and identify IT Assets in use
  51. 51. Update equipment movement
  52. 52. Account for assets lost or previously surpluses
  53. 53. Transfer assets to other departments
  54. 54. Validation of Asset Management System Accuracy
  55. 55. Mitigate Personal Property Taxes
  56. 56. Regulatory compliance audits: Sarbanes-Oxley and GASB 34
  57. 57. Government or Corporate Mandates
  58. 58. Asset Utilization / Redeployment
  59. 59. Purchasing efficiencies / Vendor Negotiation</li></ul>These are just a few of the benefits that asset tracking plays a critical role in helping business eliminate inefficiencies that directly affect profitability<br />SERVICES OVERVIEW<br />PROPRIETARY INFORMATION<br /><br />
  60. 60. GLOBAL - ASSET INVENTORY<br />SA’s Asset Inventory Services platform can be deployed WORLDWIDE. Between a combination of international resources, SWAT teams, and Remote Inventory tools and processes, SA can inventory any asset… anywhere… at any time. All completed with absolute confidence.<br />SA has performed asset inventory projects ranging from 2,000 to over 100,000 assets across the globe utilizing both physical wall-to-wall, <br />and advanced Remote Inventory processes. <br />Key Features of SA’s Asset Inventory Platform:<br /><ul><li>Dedicated Customer portal for Remote Inventory events that is MULTI-LINGUAL
  61. 61. Proprietary software for asset capture inclusive of full reporting
  62. 62. Detailed QCP (Quality Control Plan) to ensure data quality
  63. 63. Customized 4-step Communication Plan for use across the customer community
  64. 64. Full QC-hold and QC-Validation scrub of all data prior to reporting
  65. 65. Customized asset tags per customer requirements
  66. 66. SLA and quality percentage that is GUARENTEED</li></ul>SA works closely with all parties to ensure that all inventories are signed-off and approved by the customer before we consider it complete. SA realizes that quality is measured by customer satisfaction… period.<br />SERVICES OVERVIEW<br />PROPRIETARY INFORMATION<br /><br />
  67. 67. MANAGED PRINT SERVICES<br />With two decades of experience in Printer Services and a proven track record, our reputation in the MPS space for providing efficiency and cost improvements is unmatched. We guarantee the quality of our work, and afford our clients the opportunity to realize significant printing and imaging savings across their device fleet. <br />Trust your Fleet to the Experts<br /><ul><li>SA IT Services has an employee base of over 750 badged resources that are OEM Certified to maintain and repair your devices across the US and Canada.
  68. 68. SA has managed and serviced devices for over 1 Billion pages printed.
  69. 69. SA has successfully completed Optimization projects of over 60,000 devices for a SINGLE customer.
  70. 70. SA utilizes a custom application to proactively monitor devices to identify issues BEFORE they impact your environment.</li></ul>SERVICES OVERVIEW<br />PROPRIETARY INFORMATION<br /><br />
  71. 71. MANAGED PRINT SERVICES<br />SERVICES<br />OEM’s<br /><ul><li>Copier, printer, and malfunction document center repair
  72. 72. Ink and toner supplies delivered, including OEM standard
  73. 73. Warranty and non-warranty break-fix repair
  74. 74. Remote monitoring
  75. 75. Preventative maintenance
  76. 76. IMACD services
  77. 77. Refresh and optimization
  78. 78. Reporting and analytics
  79. 79. Hot-swap and spare devices
  80. 80. Parts stocking for CRU</li></ul>Hewlett-Packard<br />Lexmark<br />Dell<br />Xerox<br />Okidata<br />Konica Minolta<br />Richo<br />Canon<br />Brother<br />Epson<br />SERVICES OVERVIEW<br />PROPRIETARY INFORMATION<br /><br />
  81. 81. MANAGED PRINT SERVICES<br />MPS results that you can see immediately…. <br />Predictable Costs <br /><ul><li>Fixed Price-per-Click (PPC) – costs stay static for forecasting power. Page counts are read automatically to ensure that you only pay for what you print
  82. 82. Integrated Supplies Ordering – With proactive fulfillment processes, you know what’s being ordered, and why. No more out of control Color printing! </li></ul>Service you can depend on <br /><ul><li>All Break-Fix and Preventative Maintenance services are included in the monthly PPC fee.
  83. 83. Warranty and Non-Warranty parts – regardless of warranty status, all parts costs and shipping are included to ensure the highest levels of device uptime </li></ul>Consolidated & Integrated <br /><ul><li>Single point of contact for Supplies, Consumables, and Service
  84. 84. Reporting that you can trust – weekly and monthly reporting against the service footprint to give you the detail needed to control your environment</li></ul>SERVICES OVERVIEW<br />PROPRIETARY INFORMATION<br /><br />
  85. 85. SA has developed the SMrTMOVr software suite to specialize in enterprise-grade deployment/upgrade events with the least amount of user distraction in the industry. This utility ensures the highest availability; lowest physical interaction; and most complete migration event with absolutely no additional infrastructure. <br />Key Benefits:<br />- Upgrade OS images complete with applications<br />- Capture both encrypted and non-encrypted files<br />- Perform both primary, and delta-data migrations with absolutely no interference to customers<br />- Perform either hundreds, or thousands of deployments in a single day with repeatable results<br />By leveraging the functionality of SMrT MOVr for migration and deployment efforts, you can minimize associated effort; eradicate workflow risks; and reduce your overall costs dramatically.<br />SERVICES OVERVIEW<br />PROPRIETARY INFORMATION<br /><br />
  86. 86. UTILITY & OS TOOLS <br />SMrTMOVr Utility allows for total image capture; ensuring a flawless rollback. The image can be launched via a virtual session by clients or support personnel <br /><ul><li>Disk mounting allows for drag-and-drop data movement
  87. 87. Runs as a network based utility
  88. 88. Utility and data reside in customer’s network
  89. 89. Allows multiple operating system distributions from a secure network environment
  90. 90. Network optimization for performance tuning at remote locations
  91. 91. Additional tools for virtualization and image capture</li></ul>SMrTMOVrUtility encapsulates the complete data image, capture, and build to restore feature.<br />SERVICES OVERVIEW<br />PROPRIETARY INFORMATION<br /><br />
  92. 92. SA has taken its 20-years of experience and developed the SMrTMOVr application to offer best-in-class service across the migration/deployment tower with the customer’s experience in mind. Its ease of use, peak performance, features, and overall customer experience affords service providers the opportunity to successfully complete volumes never before possible. Additional benefits include:<br /><ul><li>No change or additional infrastructure required – out of the box ready!
  93. 93. Perform both OS and Data restorations simultaneously
  94. 94. Complete migration events for remote users from a single console
  95. 95. Migrate power-users and developers with ease
  96. 96. Have users test-drive their new image/machine virtually, reducing next-day support drastically</li></ul>**Schedule a demo and see what makes SMrT MOVr the most advanced migration and deployment tool in the industry today!<br />SERVICES OVERVIEW<br />PROPRIETARY INFORMATION<br /><br />
  97. 97. SUMMARY<br />SA IT’s business practice is to fix the customer, no matter what the effort. With over 300,000 client users and 500,000 devices supported throughout North America and Canada, SA IT Services is ready and capable to provide service and support for all facets of hardware requirements and operations. With SA’s global expansion, SA will be able to offer the same QOS across its international footprint as well.<br />QUESTIONS?<br />SERVICES OVERVIEW<br />PROPRIETARY INFORMATION<br /><br />