Accelerating the results that matterImpact, staff motivation and retention! Laura Overton MD Towards Maturity Laura@towardsmaturity.org
Times are changing What are the new opportunities in Local Government for e-learning? ?
Top 10 drivers (Jan 09) Induction Increase no’s of Qualified staff Training quality Administration Staff retention Flexibility Customer satisfaction Access Meeting new learner’s needs Reach
85% participants are now using e-learning But Only 12% think it is amongst the most effective method
My manager won’t give me the time. Training isn’t my job! You want to spend how much?! E-learning – that’s not real work! This is just not a priority right now! I tried that before – it was awful! Sound familiar?
Mountains to climb 2004 IT infrastructure 2006 Cost of set up 2008 Reluctance by staff to adopt new technology Lack of knowledge about its potential use and implementation Lack of skills amongst staff to implement and manage e-learning
Embedded Established Developing Sporadic Novice Established users are more likely to report benefits than sporadic users: Quality (6x) Customer satisfaction (x3) Staff satisfaction (x3) Ability to respond quickly (x3) Three years of benchmarking
Defining Need Activities that help align implementation with both business and individual needs: Strategy aligned with business need Learning relevant to required business need Learning aligned to personal need
Creating indifference – it starts before we’ve even begun!
Defining Need Learner Context Activities that provide learners with options that support their: Choice – time, place, approach Work-life balance Career aspirations and motivation
Only 13% agree that learners participation is recognised!
Defining Need Learner Context Work Context Activities that help L&D to understand and address issues outside of their immediate control: IT infrastructure Managerial support and culture
Defining Need Building Capability Learner Context Work Context Activities that build the skills of L&D professionals: In determining strategy In informal learning/collaboration/performance support In assessment, support and design
Defining Need Building Capability Learner Context Ensuring Engagement Work Context Marketing and communications activities that address stakeholder requirements: Learners Managers L&D staff
Grabbing manager’s attentionWhy bother? 55% Of learners say their line manager’s opinion is most likely to influence their e-learning take up
Defining Need Building Capability Learner Context Demonstrating Value Ensuring Engagement Work Context Activities that highlight business impact: Gathering feedback Measurement Communicating success
28% time saving 47% volume increase 11% cost saving
Defining Need Building Capability Learner Context Demonstrating Value Ensuring Engagement Work Context The strands intertwine They all contribute to bottom line business results They all require the involvement of stakeholders