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Background on what clients should look for in a Language Services Provider (LSP)

Background on what clients should look for in a Language Services Provider (LSP)

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    Pro Translating Educational Presentation Pro Translating Educational Presentation Presentation Transcript

    • A Look at Language Service Providers 2009
    • Background
      • 20% of the population of FL & 14% of the population of the U.S. is Hispanic.
      • Over 47 million (16%) people in the U.S. speak a language other than English at home.
      • Of these people, over 25 million speak English less than "very well”, (3 million in Florida).
      • Nearly seven million speak little or no English.
      • The data shows that the portion of Americans who speak English poorly or not at all grew nearly sixty percent since 1990. 
      • Spanish speakers increased from 17.3 million in 1990 to 28.1 million in 2000, a 62 percent rise.
      • The vast majority of non-English speakers (75%) live in just seven states, Arizona, California, New York, New Jersey, Florida, Texas and Illinois.
      • * U.S. Census 2000 Survey of U.S. households
    • Why Use an LSP
      • Provides registered & certified linguists familiar with legal terminology.
      • Minimizes possible costly misunderstandings.
      • To render expert witness testimony on language issues.
    • What to Look for in an LSP
      • Language Proficiency:
        • Inquire about number of yrs. in the industry, language and coverage radius, as well as the number of professional linguists they work with (both in-house and freelancers).
      • Reputation:
        • Quality and experience should be top priority.
      • Quality control:
        • Inquire if ISO 9001:2000 certified or if they have a quality management process in place.
        • Inquire if editing and proofreading are done in-house for better quality control.
        • Inquire if interpreters that will service your account are certified and if the LSP offers continuing education/seminars to linguists.
    • What to Look for in an LSP
      • Accuracy:
        • A reputable LSP should provide proof-reading/editing in addition to translation.
      • Customer Service:
        • An AE or PM should manage your project from beginning to end and be ready to answer any questions.
      • Scope of Services:
        • An experienced LSP should cover all areas of language services:
          • Consecutive interpretation for trials, depositions & medical examinations.
          • Simultaneous interpretation for conferences, technicians/equipment.
          • Translation of documents (certified/uncertified) and websites.
    • Different Types of Certification
        • Certified by the State Consortium.
          • Required component of the court interpreter training and testing program for State Court in Florida since 2002.
        • Certified by the U.S. Administrative Office of the Courts.
          • Interpreters are qualified to interpret in Federal Court.
        • Certifications by the American Translators Assoc. (ATA) or National Assoc. Judiciary Interpreters & Translators (NAJIT).
    • Interpreting vs. Translation
      • Interpreters interpret the spoken word.
      • An interpreter has to be able to translate language in two directions.
      • The interpreter acts as a bridge between people, relaying tone, intentions and emotions.
      • Their roles require a different mindset as they have to deal with both language and people.
      • Translators translate the written word.
      • Translators do not do a final output in real-time and may consult reference material & resources: dictionaries, etc.
      • Translators only work into their native language to assure accuracy in linguistic and cultural terms.
      • Translations go through an editing and proofreading process because of the nature of the medium.
    • How Can an Interpreter Assist You
      • Allows all parties to speak in their native language, to allow them to express themselves effectively.
      • Using an interpreter helps minimize possible costly misunderstandings.
      • Provides language expertise in different disciplines .
    • Consecutive vs. Simultaneous
      • Simultaneous interpreting involves interpreting in 'real time'. Simultaneous interpreters quickly absorb what one person is saying and immediately interpret it to others. They must think quickly and on their feet.
      • Consecutive interpreting is carried out in face-to-face meetings or court cases. A speaker will usually stop at regular junctures, say a few sentences, and have the interpreter translate, before proceeding. A key skill involved in consecutive interpreting is the ability to remember what has been said without paraphrasing.
    • Website Localization
      • Website localization crosses language barriers
      • Website localization builds credibility
      • Website localization increases revenue
        • Billions of dollars in potential revenue are lost each year due to lack of investment in website localization.
        • *TRNMag.com
        • *Common Sense Advisory Research Firm
    • Minimize Your Losses
      • An inaccurate interpretation can affect the witness’ credibility & affect the outcome of a case.
      • An improperly translated document can have a devastating effect if decisions have been based on faulty information.
    • Translation Misconceptions
      • If you know a foreign language, you can be a translator
      • Translating is easy
      • Computers can now do translations
      • Having a professional translation is not crucial
    • In Other Words
      • Interpreters have native fluency in the target language, expertise in the subject matter, and years of professional experience.
      • Linguists work for you and with you.
      • Translated materials & interpretations represent your company in the global marketplace and in a legal environment.
      • Choose from professional translation services that are reliable, credible and experienced.
      • Do your homework before hiring, visit their website & ask for credentials and references.
    • QUESTIONS?
      • Please contact:
      • Ximena Vazquez
      • Interpreting Sales Manager
      • [email_address]
      • 44 West Flagler Street, Suite 1800
      • Miami, FL 33130
      • 305.371.7887 Phone
      • 305.371.8366 Fax
      • www.protranslating.com