#boozallen #spc09 @walton3<br />
Analysis ASP.NET bpr Business Development business process re-engineering C# changemanagementCivilCommunicationsCommunity ...
Collaboration drivers<br />23,000 employees<br />5,000 new hires this year <br />55%+ On client sites, many on day 1<br />...
Knowledge Management Progression<br />1999<br />2009<br />Hello & 2010<br />Hello<br />iShare<br />LiveLink<br />WebWorks<...
SharePoint 2003<br />Project, team, organizational focus<br />Consolidated Systems<br />One-stop-shop<br />Authoritative<b...
Challenges & Lessons Learned <br />Search didn’t work<br />Outlook was still easier<br />Didn’t provide for open collabora...
Hello<br /><ul><li>No single solution
Open Source COTS & Custom PHP
Aggregated content
Targeted the individual users
Focused on tacit knowledge
Integrated with existing systems
Open with full attribution
Tagging and linking allow users to</li></ul>aggregate data <br /><ul><li>Online in under six months
Adoption strategy is key 50%</li></li></ul><li>Tying it all together … FAST<br />Integrated search across multiple knowled...
Changing our ways<br /><ul><li>Change management strategy was vital to “learn to work together differently”
Viral plays a part and needs an organized push
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sharepoint conference 2 - BAH

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sharepoint conference 2 - BAH

  1. 1. #boozallen #spc09 @walton3<br />
  2. 2. Analysis ASP.NET bpr Business Development business process re-engineering C# changemanagementCivilCommunicationsCommunity BuildingContinuity of Operations Cyber Cryptography IT Data Analysis DefenseDHS Diversity Economic & Business Analysis Editing Energy EnterpriseArchitecture event management Enterprise2.0Facilitation Financial Management HealthHomelandSecurity & Law EnforcementGreen Gov2.0Homeland Security Strategy & Operations HTMLInformationAssuranceInfrastructureManagementIT Strategy Java JavaScriptKnowledge ManagementMarketing mentoring mobile Modeling, Simulation, Wargaming & Analysis.NET Oracle Organization and StrategyPerformance Management Partnership PMPManagement projectmanagementProfessional Policy ProcessImprovementProgram Services requirements analysis Remote Delivery Requirement Analysis RFID RiskManagementRiskMitigationSecuritySharePoint SOA Software Development Software EngineeringStandardsSQL SQL Server StrategicCommunicationsStrategic Planning SystemsEngineeringTechnologyInjectionTesting&EvaluationTLC TrainingTransformation Life Cycle TransportationValidation Verification Web2.0wireless Wargaming <br />
  3. 3. Collaboration drivers<br />23,000 employees<br />5,000 new hires this year <br />55%+ On client sites, many on day 1<br />Geographically dispersed offices<br />Outlook defacto collaboration tool<br />Need easy access to relevant information <br />http://www.flickr.com/photos/sir_mervs/2804845277/ - Sir Mervs<br />
  4. 4. Knowledge Management Progression<br />1999<br />2009<br />Hello & 2010<br />Hello<br />iShare<br />LiveLink<br />WebWorks<br />KOL<br />
  5. 5. SharePoint 2003<br />Project, team, organizational focus<br />Consolidated Systems<br />One-stop-shop<br />Authoritative<br />Metadata & Taxonomies<br />Access Controlled<br />Accessible vs. Discoverable<br />
  6. 6. Challenges & Lessons Learned <br />Search didn’t work<br />Outlook was still easier<br />Didn’t provide for open collaboration<br />Redundant information silos<br />Focus on systems not people<br />There are a number of existing one-stop-shops<br />Learning the hard way - laverrue http://www.flickr.com/photos/23912576@N05/3289897472/<br />
  7. 7. Hello<br /><ul><li>No single solution
  8. 8. Open Source COTS & Custom PHP
  9. 9. Aggregated content
  10. 10. Targeted the individual users
  11. 11. Focused on tacit knowledge
  12. 12. Integrated with existing systems
  13. 13. Open with full attribution
  14. 14. Tagging and linking allow users to</li></ul>aggregate data <br /><ul><li>Online in under six months
  15. 15. Adoption strategy is key 50%</li></li></ul><li>Tying it all together … FAST<br />Integrated search across multiple knowledge stores <br />Provided Enterprise Search Portal to help find documents people, communities and other resources<br />Staff Availability Tool, ADOCs, and other search driven applications<br />Bridge Hello and iShare 03 with an eye on the future <br />… FAST provides a single platform for employees to find people and information to meet their business needs<br />Evolution the Ride - Kevin Dooley http://www.flickr.com/photos/pagedooley/1856663523/<br />
  16. 16. Changing our ways<br /><ul><li>Change management strategy was vital to “learn to work together differently”
  17. 17. Viral plays a part and needs an organized push
  18. 18. Plan for education – the tools are easy, but the concepts are new to many
  19. 19. Define internal social strategies
  20. 20. Demonstrate value fast
  21. 21. Involve core support allies: M&C, L&D, IS, HR, and Legal</li></ul>http://www.flickr.com/photos/kiwinz/3386588455/ - kiwinz<br />
  22. 22. What works<br />Active and visible executive support. More than messaging, business use. <br />Market as an ongoing campaign well beyond launch<br />Help your champions support your goals<br />Be a visible participant<br />Elevate tactical business uses <br />Change management plan must be agile<br />Incorporate metrics early<br />http://www.flickr.com/photos/rhettmaxwell/2724591849/ - @rhettmaxwell<br />
  23. 23. What we need<br />Refocus on the explicit content<br />Integrated document management solution<br />Incorporate the benefits of Enterprise 2.0 methodology into structured projects and team sites <br />Build on the success of Hello, and continue to drive adoption<br />Provide spaces for secured collaboration<br />Simplify knowledge management across the firm<br />Users want one reliable source for information, no matter the structure<br />To-do list book – koalazymonkey - http://http://www.flickr.com/photos/koalazymonkey/3596829214//<br />
  24. 24. What we’ll do - 2007<br />Begin with a clean 07 site<br />Process, clean and migrate 4M documents from 2003 to 2007<br />Focus on data quality and discoverability for 07<br />Identify requirements for evolving integrated collaboration system<br />Upgrade infrastructure to improve performance and scalability<br />Continue to leverage FAST across systems for integrated search<br />Ploughing Match – renrut- http://www.flickr.com/photos/treborrenrut/2934770105//<br />
  25. 25. What we’ll do - 2010<br />Selected to participating in TAP<br />Focus on users and feature set for 2010 <br />Migrate ‘clean’ data to 2010 environment<br />Leverage SharePoint as the backend platform that drives the collaboration environment<br />Provide a balanced collaboration system that meets the needs of individuals, as well as organizational structures<br />Integrate existing data and functionality from legacy systems<br />Continue to focus on the individual, they will drive adoption and the overall success of the product<br />Clear Vision – C.P. Storm- http://www.flickr.com/photos/cpstorm/167418602/<br />
  26. 26. Lessons Learned in Enterprise 2.0<br />Obtain leadership buy-in<br />Bring the right people together<br />Develop a shared understanding of the problem<br />Understand the operating environment<br />Develop a customized solution<br />Actively and continuously promote adoption<br />Build communities<br />Evaluate and improve<br />
  27. 27. So lets take a look…<br />
  28. 28. Closing<br />Has to be about people and adoption not the tools<br />Tools have to be flexible and support evolution<br />Data has to be dynamic<br />Data location is not important to your user<br />Obtain leadership buy-in<br />Bring the right people together<br />Develop a shared understanding of the problem<br />Understand the operating environment<br />One size does not fit all<br />Actively and continuously promote adoption<br />Build authentic communities<br />Evaluate and improve<br />
  29. 29. Walton Smith<br />smith_walton@bah.com<br />703.902.4165<br />www.boozallen.com @walton3<br />
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