sharepoint conference 2 - BAH
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sharepoint conference 2 - BAH sharepoint conference 2 - BAH Presentation Transcript

  • #boozallen #spc09 @walton3
  • Analysis ASP.NET bpr Business Development business process re-engineering C# changemanagementCivilCommunicationsCommunity BuildingContinuity of Operations Cyber Cryptography IT Data Analysis DefenseDHS Diversity Economic & Business Analysis Editing Energy EnterpriseArchitecture event management Enterprise2.0Facilitation Financial Management HealthHomelandSecurity & Law EnforcementGreen Gov2.0Homeland Security Strategy & Operations HTMLInformationAssuranceInfrastructureManagementIT Strategy Java JavaScriptKnowledge ManagementMarketing mentoring mobile Modeling, Simulation, Wargaming & Analysis.NET Oracle Organization and StrategyPerformance Management Partnership PMPManagement projectmanagementProfessional Policy ProcessImprovementProgram Services requirements analysis Remote Delivery Requirement Analysis RFID RiskManagementRiskMitigationSecuritySharePoint SOA Software Development Software EngineeringStandardsSQL SQL Server StrategicCommunicationsStrategic Planning SystemsEngineeringTechnologyInjectionTesting&EvaluationTLC TrainingTransformation Life Cycle TransportationValidation Verification Web2.0wireless Wargaming
  • Collaboration drivers
    23,000 employees
    5,000 new hires this year
    55%+ On client sites, many on day 1
    Geographically dispersed offices
    Outlook defacto collaboration tool
    Need easy access to relevant information
    http://www.flickr.com/photos/sir_mervs/2804845277/ - Sir Mervs
  • Knowledge Management Progression
    1999
    2009
    Hello & 2010
    Hello
    iShare
    LiveLink
    WebWorks
    KOL
  • SharePoint 2003
    Project, team, organizational focus
    Consolidated Systems
    One-stop-shop
    Authoritative
    Metadata & Taxonomies
    Access Controlled
    Accessible vs. Discoverable
  • Challenges & Lessons Learned
    Search didn’t work
    Outlook was still easier
    Didn’t provide for open collaboration
    Redundant information silos
    Focus on systems not people
    There are a number of existing one-stop-shops
    Learning the hard way - laverrue http://www.flickr.com/photos/23912576@N05/3289897472/
  • Hello
    • No single solution
    • Open Source COTS & Custom PHP
    • Aggregated content
    • Targeted the individual users
    • Focused on tacit knowledge
    • Integrated with existing systems
    • Open with full attribution
    • Tagging and linking allow users to
    aggregate data
    • Online in under six months
    • Adoption strategy is key 50%
  • Tying it all together … FAST
    Integrated search across multiple knowledge stores
    Provided Enterprise Search Portal to help find documents people, communities and other resources
    Staff Availability Tool, ADOCs, and other search driven applications
    Bridge Hello and iShare 03 with an eye on the future
    … FAST provides a single platform for employees to find people and information to meet their business needs
    Evolution the Ride - Kevin Dooley http://www.flickr.com/photos/pagedooley/1856663523/
  • Changing our ways
    • Change management strategy was vital to “learn to work together differently”
    • Viral plays a part and needs an organized push
    • Plan for education – the tools are easy, but the concepts are new to many
    • Define internal social strategies
    • Demonstrate value fast
    • Involve core support allies: M&C, L&D, IS, HR, and Legal
    http://www.flickr.com/photos/kiwinz/3386588455/ - kiwinz
  • What works
    Active and visible executive support. More than messaging, business use.
    Market as an ongoing campaign well beyond launch
    Help your champions support your goals
    Be a visible participant
    Elevate tactical business uses
    Change management plan must be agile
    Incorporate metrics early
    http://www.flickr.com/photos/rhettmaxwell/2724591849/ - @rhettmaxwell
  • What we need
    Refocus on the explicit content
    Integrated document management solution
    Incorporate the benefits of Enterprise 2.0 methodology into structured projects and team sites
    Build on the success of Hello, and continue to drive adoption
    Provide spaces for secured collaboration
    Simplify knowledge management across the firm
    Users want one reliable source for information, no matter the structure
    To-do list book – koalazymonkey - http://http://www.flickr.com/photos/koalazymonkey/3596829214//
  • What we’ll do - 2007
    Begin with a clean 07 site
    Process, clean and migrate 4M documents from 2003 to 2007
    Focus on data quality and discoverability for 07
    Identify requirements for evolving integrated collaboration system
    Upgrade infrastructure to improve performance and scalability
    Continue to leverage FAST across systems for integrated search
    Ploughing Match – renrut- http://www.flickr.com/photos/treborrenrut/2934770105//
  • What we’ll do - 2010
    Selected to participating in TAP
    Focus on users and feature set for 2010
    Migrate ‘clean’ data to 2010 environment
    Leverage SharePoint as the backend platform that drives the collaboration environment
    Provide a balanced collaboration system that meets the needs of individuals, as well as organizational structures
    Integrate existing data and functionality from legacy systems
    Continue to focus on the individual, they will drive adoption and the overall success of the product
    Clear Vision – C.P. Storm- http://www.flickr.com/photos/cpstorm/167418602/
  • Lessons Learned in Enterprise 2.0
    Obtain leadership buy-in
    Bring the right people together
    Develop a shared understanding of the problem
    Understand the operating environment
    Develop a customized solution
    Actively and continuously promote adoption
    Build communities
    Evaluate and improve
  • So lets take a look…
  • Closing
    Has to be about people and adoption not the tools
    Tools have to be flexible and support evolution
    Data has to be dynamic
    Data location is not important to your user
    Obtain leadership buy-in
    Bring the right people together
    Develop a shared understanding of the problem
    Understand the operating environment
    One size does not fit all
    Actively and continuously promote adoption
    Build authentic communities
    Evaluate and improve
  • Walton Smith
    smith_walton@bah.com
    703.902.4165
    www.boozallen.com @walton3