Organisational Wiki Adoption

Organisational Wiki Adoption Mike Cannon-Brookes - mike@atlassian.com

8200 customers. 95 countries. Atlassian Software 125 people. 5 years. 3 ofﬁces. $26 million. 2 crazy kids.

Crew Wanted Html + Css + Javascript Pirates

Atlassian Confluence Largest enterprise wiki.

Why a wiki?

Knowledge 1.0 Create alone. Layer slowly.

Knowledge 2.0 Work together. Layer faster.

Generation Yspace Online collaboration is natural.

Simple, contextual content

Simple, contextual content More archival than email Less process than Word

Enterprise Wikis Are Like Wikipedia?

Enterprise Wiki versus Wikipedia 1. Open versus secure 2. Collaboration not publishing 3. Vandalism not present 4. Small team rather than planet 5. A tool not an encyclopaedia

Atlassian Wikipedia Wikis 65 + 165 Pages 10,400 Comments 2,300 10m Blog Posts 3,000 Comments 5,700 106,600 167m Revisions (1:10) (1:16) Authors 176 5.5m* Statistics * registered users, not authors

“The love you get is equal The Beatles to the love you give”

Wikis In Enterprise

Corporate Web 2.0

“...ﬁnancial services has a risk-averse nature.” Harvey Koeppel CIO & Senior VP

“...ﬁnancial services has a risk-averse nature.” “Internally we have started using wikis in large projects where there is lots of terminology or processes...” Harvey Koeppel CIO & Senior VP

“We don’t have a Production meeting without the wiki.”

“At Pixar...wiki technology is being used to help coordinate new computerized animation tools for the studio's planned 2008 release of a ﬁlm called ‘WALL-E.’” 18 June 2007

How do you get a wiki adopted?

People and Process Not Tools

What is the competition?

Top 4 Wiki Enemies

#4 - Intranets Fight uneditability!

#3 - Knowledge Management Folksonomy not taxonomy.

#2 - Email Communication not information.

End forest-of-folders hell. #1 - Share Drives Most docs don’t need Word.

How do we use them?

Induction 1. Create personal space 2. Write about yourself Start editing the wiki on day one with a personal introduction.

Internal Blog 1. Blog posts 2. Page edits 3. Discussion Keep everyone on the same page. Reduce email.

Staff List Create reasons to visit the wiki. Useful, necessary content

Personal Spaces De-scarify the system. Give people their own area to own

Agenda Minutes Tasks Projects Meetings Creates editing cycles. Move familiar items to the wiki.

Social organisation Encourage non-work use

Do you ban facebook? Trust your employees

Be As Open As You Can Don’t kill the wiki!

Wikis Collaborate Too

Widgets!

Calendar Share calendaring simply and Mashup schedule data contextually

Task List Contextual content! Extremely popular widget in teams

Charts Real time from Excel, DB etc... Agile Business Intelligence

Maps Classic Google maps mashup Show contextual location data inside a document.

Code Snippets Embed code within documents from SCM Documents are alive and always update to date with examples and APIs

Patterns patterns

wikipatterns.com

Wiki Champion The go-to guy for your wiki

Barn Raising Jump start your wiki with a party

Magnet Attract with exclusive content

Scaffold Outlines that guide people

WikiGnome Small, continuous gardening

anti-patterns

Laffy4k @ Flickr Empty Pages Editing is easier than creating

Beware over-engineering Too Much Structure Organic is better, man

Do It All Trust others. Teach them to edit.

Lessons

Have A Purpose

Have A Purpose “To Make Them Collaborate” Is Not A Purpose

Wiki Adoption Recipe 1. Grassroots is Best 2. Your Wiki Isn’t Wikipedia 3. The First Edit 4. Build Group Collaboration 5. Spread Adoption 6. Support Emergent Behaviour 7. Watch Out For Obstacles

Q&A Mike Cannon-Brookes mike@atlassian.com http://blogs.atlassian.com/rebelutionary Don’t forget, we’re hiring Web Pirates http://www.atlassian.com/about/jobs

http://wiki.nus.edu.sg	1013
http://blogs.atlassian.com	695
http://localhost	529
http://collab.lge.com	380
http://sandbox.onconfluence.com	312
https://evolio.atlassian.net	284
http://confluence	163
https://wiki.harvard.edu	155
http://blog.simslearningconnections.com	148
https://confluence.pointclickcare.com	143
http://wiki	133
http://davidrothman.net	115
http://jira.kixeye.com	100
http://potanin.cmp4.ru	94
http://localhost:8080	93
https://wiki.library.ucsf.edu	89
http://www.confluence.cn	87
https://customrigs.atlassian.net	85
http://www.tudasbazis.specialpecs.hu	84
http://confluence.crakmedia.lan	84
https://confluence.internal.popcap.com	82
https://confluence.rocketgaming.com	80
http://customerknowledge.wordpress.com	77
https://dkwikit02.emea.group.grundfos.com	77
http://wss3.un.org	74
http://beth.typepad.com	72
http://confluence.ea.com	72
https://devcloud.swcoe.ge.com	71
https://software.ecmwf.int	69
http://confluence.bltelecoms.net	68
https://confluence.lib.uts.edu.au	65
https://hotelconnections.atlassian.net	65
http://confluence.miccm.mic.com.tw	65
https://studentwiki.aalto.fi	64
http://192.168.1.100	64
http://172.30.12.92	61
http://www.wikiexpert.com	60
http://confluence.mercateo.lan	58
http://cvs.sec.osceint	58
http://www.slideshare.net	56
http://alangari2-0.blogspot.com	55
https://docs.alternativaplatform.com	52
http://www.webdirections.org	48
http://wiki.tecnotree.com	47
http://mvres01	47
http://confluence.forge.avaya.com	46
https://wiki.nps.edu	46
http://confluence.rocketgaming.com	45
http://wiki.paa.net	44
http://confluence.maxim-ic.com	43
http://wikiexpert.com	42

Organisational Wiki Adoption

by Mike Cannon-Brookes

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