1. The Audacity of Listening

” We can't change the overall level of consumer spending, but we can focus on deepening our relationships with customers wherever we interact with them….We must find ways to win with the customers who are coming to us today.” Source: The Consumerist (http://consumerist.com/5084305 best-buy-to-employees-survive-the-meltdown-by-making-customer-service-a-priority)

2. What is your purpose of visit?

“ NEED BIGGER PICS”

“ NEED BIGGER PICS”

“ NEED BIGGER PICS”

Is this our visitor?

Or is this our visitor?

http://www.4qsurvey.com Four Core Questions Purpose of visit Task completion Open-ended VOC Customer satisfaction + Advanced Segmentation Path to site Frequency of visit

Four Core Questions

Purpose of visit

Task completion

Open-ended VOC

Customer satisfaction

Advanced Segmentation

Path to site

Frequency of visit

@ 4Qsurvey @ mikewhitehouse1 @ zelljonathan @ brianlafleche come see us at booth 17

@ 4Qsurvey

@ mikewhitehouse1

@ zelljonathan

@ brianlafleche