Invictus Converged Solutions Logistics Services

Logistics and Program Management Services

Our Mission
We provide information communications and technology services to our clients enabling them to identify, implement and manage the best solutions for their business

Services Overview
Invictus Converged Solutions offers a complete set of World Class Support Programs such as:
Deployment Services
Implementation/Site Readiness
Staging & Test
Remote Install Support and Project Management
Maintenance & Support
24x7 Telephone Support
Trouble Tickets
Parts Replacement, Spares and Logistics Management
Onsite Labor Services
Network Management and Monitoring
NMS Implementation
Monitor and Restore
Network Management and Fault Resolution
Analysis and Review
Multi-vendor/Multi-technology - Legacy-to-Converged Networking Environments
Customized Maintenance and Support Offerings
Converged Networks supporting Voice, Data & Video are an increasing requirement in organizations of all sizes.
Converged Network Technologies are diverse and can be complex.
Many organizations utilize technology from multiple manufacturers

Services Suite

Capabilities
Problem Determination
Real Time Network Monitoring
Project Management
Single Point of ContactSupport
Performance Mgmt & Capacity Planning
Implementations
Partner Coordination
Spares & Logistics
Remedial Maintenance
Technical Support
Problem Resolution
7x24 Availability

Service Delivery Platform
Professional Services Delivery Engine Offering a Strong Services Portfolio to directly impact your bottom line
World Class Service Delivery Systems
Thousands of Sites Under Service Contracts
Delivering Services and Support Solutions Since 2005
24X7X365 Support Center
Thousands of Field Services Resources in North America and Select International Markets.

Our Resources
Multi-Vendor/Multi-Technology Support
~8500 People in our Organization (including Services)
Utilize In-House Resources and Contracted Authorized Service Partners (ASPs)
3 Tiered Technical Field Resources
Field Resources – Approximately 100 including dedicated/onsite staff and geographically assigned Field Techs
Partner Network – Approximately 400 Technicians who are contracted on a Regular Ongoing Basis
Extended Partner Network – Over 8,000 Field Technicians and Specialists contracted on an ad hoc basis
Over 100 Depot Locations in the US and Canada
24/7 Management Service Center

Support
Managed Services Center
- Network Monitoring & Management
- 7X24 Remote Diagnostic Support
- On-Line Problem Resolution
Remote Logistics Centers
- Depot Repair
- Replacement Parts On Site
Within 4 hours
Logistics & Parts
Customers
DELIVERY
On-Site Field Engineer Support
Multiple Technical Pools & Specialties
Numerous Service Delivery Partners
Nationwide Support
Field Service
Efficient use of Personnel & Spares Pool

Services Value Proposition
Ongoing Expense & Budget Reductions
Cost of Downtime
Internal Personnel Utilization
Distributed Multi-Vendor/Multi-Technology Networks
Technical Expertise on Specific Technologies and Products
No One Supplier Supports Everything
Invictus contracts with Multiple Suppliers so you don’t have to
Reduce Training Time and Expense
Invictus takes accountability for your network problems
Invictus provides ubiquitous service to users of IT systems as your Single Point of Contact (SPOC)

The Invictus Difference
Support for all the components and technologies: software and hardware
Investment in facilities, tools and test equipment necessary to solve your problems
Extremely well qualified people
CCIE’s, MCSE’s, Sun Certified engineers
Broad coverage
U.S. and Canada
Select International Markets
Hardware independent
Vendor/Technology Neutral

North American Coverage
Spares Depots (Red)
7x24 Spares & Logistics Centers
Field Service Areas (Blue)
Field Technical Support
Selected Tech Database

Staging, Integration & Test Services
11,000 Sq Ft Network Assurance
and Test Facility
Verify Design
Net Refresh
Configuration and Programming
Testing
Logistics & Inventory Management
Complete Documentation
Coordinated Delivery & Installation
Reporting to ensure SLA compliance

Net Refresh Project Profile
Site Surveys
Branch Network Inventory
Cable Cleanup
Router/Switch Upgrades
POS device Upgrades
Frame, DSL to MPLS Migration
Tech Refresh Sites
800+ sites US & Canada

Customized Solutions
Onsite Staffing
Hot Spares
Preventative Maintenance
Remote Online Diagnostics and Repair
Logistics and Parts Support
Onsite Support up to 7x24x365
First Call Help Desk Support Through Total Support

Client Support Center
State-of-the-Art Managed Support Center (MSC) using Field Point Call Handling Software for Management and Dispatch
24 Hours Per Day/7 Days Per Week Operation
Dispatch Call Management
Total Call Ownership
Performance Reporting
Oracle Database Supported Knowledge Base

Technical Competence you can Trust
Remote Diagnostics Specialists available within 15 minutes of a Customer Call
Trained and Certified Engineers to Troubleshoot your issues
Simple, SPOC interface into all services
Call Management
Remote Repair
Network Monitoring
Management Escalation

Partner with Us!
Complete life-cycle based plan for support of your IT Infrastructure
Comprehensive, customized solutions based on a complete understanding of your business, technology and support requirements
Multi-vendor/Multi-technology
Financial strength and stability based on sound business principles of operation
World class service infrastructure

Thank You

Invictus Converged Solutions Logistics Services

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