• Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content
Allina Hospitals and Clinics Aftercare Proposal
 

Allina Hospitals and Clinics Aftercare Proposal

on

  • 607 views

 

Statistics

Views

Total Views
607
Views on SlideShare
607
Embed Views
0

Actions

Likes
0
Downloads
5
Comments
0

0 Embeds 0

No embeds

Accessibility

Categories

Upload Details

Uploaded via as Adobe PDF

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

    Allina Hospitals and Clinics Aftercare Proposal Allina Hospitals and Clinics Aftercare Proposal Presentation Transcript

    • Allina Hospitals and Clinics Aftercare Proposal Jamie Otto / Mike Borell / Emily Keenan
    • Start of AftercareThe end for doctors and nurses but the beginning for patients and families. Jamie Otto / Mike Borell / Emily Keenan
    • Allina Mission Statement Our Mission We serve our communities by providing exceptional care, as we prevent illness, restore health and provide comfort to all who entrust us with their care. Our Vision We will: put the patient rst; make a di erence in people’s lives by providing exceptional care and service; create a healing environment where passionate people thrive and excel; and lead collaborative e orts that solve our community’s health care challenges. Our Values INTEGRITY We match our actions with our words. RESPECT We treat everyone with honor, dignity and courtesy. TRUST We act in the best interests of our patients, physicians, communities and one another. COMPASSION We create a caring environment for our patients and one another. STEWARDSHIP We use our resources wisely. Jamie Otto / Mike Borell / Emily Keenan
    • Project Purpose Statement• To explore the information provided topatients before starting at-home recovery.• In order to empower the patient, connectthem to caregivers, and make them moreindependent and goal-driven in theiraftercare.• So that Allina can facilitate and encouragetheir patients’ aftercare habits and increasetheir quality service ratings. Jamie Otto / Mike Borell / Emily Keenan
    • Current Practices• Sit down before discharge• Bulky Packets• Check-in Calls• Check-in Visits• Care Guides Jamie Otto / Mike Borell / Emily Keenan
    • Case StudiesJudyGender: FemaleAge: late 50sConnection: Mother to a childwho had a heart transplantand has been a patient herselfWhat worked in the past?The personal connection between doctors, extended stay patient, and nurses has been greatfor her. It became a real community dedicated to the wellbeing of her daughter. She andher daughter used MyChart to show the multiple doctors they were in contact with whatmedications the other practitioners had her daughter on and keep everything in one place.What would Judy like to see in aftercare?The family should be included if they will have a large part in the patient’s care, and patientswho aren’t frequent hospital visitors should know what questions to ask.What would Judy like to see inside of the hospital?There should be room for family to go and visitors to stay inside of the rooms. There shouldalso be information about how to take charge of your own care.How was the communication with the care team?Fantastic, because she took the initiative and learned how to ask the right questions. Afterspending so much time in medical facilities, she has learned how they function and how tonavigate them.What were some obstacles in aftercare Judy has experienced?Sometimes, working with a hospice nurse is necessary and other times it is not. She hasexperienced both good and bad ones. Also, there needs to be support for people getting outof surgery since, while she and her daughter did, some people do not have that.How much access should family or support networks be given?If it is a child, the parents or guardian should have total access. Otherwise, the patientshould be able to hand pick what information people are given.Other Comments:She believes that a patient needs to advocate for themselves and learning how to do that isreally how someone successfully takes charge of their own care. Jamie Otto / Mike Borell / Emily Keenan
    • Judy“It was a stressful situation during release and it was hard to remember what the doctor said later.” Jamie Otto / Mike Borell / Emily Keenan
    • Budd"In the case of the elderly or those patients that cannot properly take care of themselves, their support networks should be the focus of the aftercare instruction. Either that, or the family and loved ones should speci cally have a place to go with their questions." Jamie Otto / Mike Borell / Emily Keenan
    • Dawn"They are counting on the people to be independent." Jamie Otto / Mike Borell / Emily Keenan
    • Caleb“If someone is not pushing you to do your physical therapy, it’s impossible to do.” “There’s things we don’t understand as patients, but doctors need to know.” Jamie Otto / Mike Borell / Emily Keenan
    • Insights• Information• Emotional Aspects• Disconnect• Patient Driven• Dependence• Family Jamie Otto / Mike Borell / Emily Keenan
    • Current ProposalThe Aftercare CounselorChanges to Online Care Jamie Otto / Mike Borrell / Emily Keenan
    • The Aftercare Counselor Jamie Otto / Mike Borell / Emily Keenan
    • The Aftercare Counselor•Medical Professional/Counselor/Friend•Bridge between home and hospital•From pre-release to end of aftercare Jamie Otto / Mike Borell / Emily Keenan
    • The Aftercare Counselor•Answers questions to avoid therevolving door hospital•Keeps patients accountable for theirhealth•Position can be lled by medical students,psychology students, social work students,and retired doctors and nurses. Jamie Otto / Mike Borell / Emily Keenan
    • What others do Jamie Otto / Mike Borell / Emily Keenan
    • Changes to Online CareCONGRATULATIONS! YOUR WEEKLY PROGRESS: 50 Time(mins) 40 Miles 30 20 10 0 Time Vs Miles Ran You’ve reached your weekly fitness goal! Celebrate with a Fruit and Yogurt Parfait. 30 This week 25 Last Week 20 Because you performed at 15 least 15 minutes of Cardio 5 10days this week, you’ve reduced 5 your risk of heart disease by 0 25%. Miles Ran Jamie Otto / Mike Borell / Emily Keenan
    • Future ProposalThe Aftercare Community Jamie Otto / Mike Borrell / Emily Keenan
    • Technological Care Wireless heart monitors andpedometers, connected to onlinedatabase Ability to track progress on yoursmartphone or personal computer Retain phone services for thosewithout Internet access Jamie Otto / Mike Borrell / Emily Keenan
    • Structure of theAftercare Community CARE GUIDESUPPORT SUPPORT SUPPORT SUPPORT SUPPORTNETWORK NETWORK NETWORK NETWORK NETWORK Jamie Otto / Mike Borrell / Emily Keenan
    • Structure of theAftercare Community CARE GUIDESUPPORT SUPPORT SUPPORT SUPPORT SUPPORTNETWORK NETWORK NETWORK NETWORK NETWORK Jamie Otto / Mike Borrell / Emily Keenan
    • Structure of theAftercare Community CARE GUIDESUPPORT SUPPORT SUPPORT SUPPORT SUPPORTNETWORK NETWORK NETWORK NETWORK NETWORK Jamie Otto / Mike Borrell / Emily Keenan
    • Structure of theAftercare Community CARE GUIDESUPPORT SUPPORT SUPPORT SUPPORT SUPPORTNETWORK NETWORK NETWORK NETWORK NETWORK Jamie Otto / Mike Borrell / Emily Keenan
    • Services of anAftercare Community Home consultations Group meetings with other locals inrecovery Advanced technological care Personalized support connected toyour own existing community, supportnetwork, and home caregivers Jamie Otto / Mike Borrell / Emily Keenan
    • Services in the Home Conversations about recovery Check-ups with your counselor Phone calls and online care In-home cooking lessons with alicensed dietitian or nutritionist Jamie Otto / Mike Borrell / Emily Keenan
    • Connections with Local Area Jamie Otto / Mike Borrell / Emily Keenan
    • Connections with Local Area Jamie Otto / Mike Borrell / Emily Keenan
    • SUPPORT NETWORKSC CARE GUIDE Jamie Otto / Mike Borrell / Emily Keenan
    • SUPPORT NETWORKSC CARE GUIDE Jamie Otto / Mike Borrell / Emily Keenan
    • We welcome yourcomments and feedback Jamie Otto / Mike Borell / Emily Keenan