About Over 15 years in field.
Just specialized for clients with demand of compatibility ICT services with best practices frameworks. I am working in these areas:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continually Service Improvement Programs
I am working with - ITIL v2, v3, COBIT, ISO/IEC 20000, ISO/IEC 27000, ITSMF BP, ITPI etc.