Harness the Voice of the Customer

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A recent presentation at Call Center Week 2011 outlining the various components of a successful Voice of the Customer Dashboard - Mixing Old School and Newer Listening posts to gain a 360 degree view of your customers and your competitors. Unable to attach movies and audio but feel free to ping and I will send to you. All the best and Happy Listening!

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  • http://www.youtube.com/watch?v=InrOvEE2v38
  • http://www.youtube.com/watch?v=lFZ0z5Fm-Ng&NR=1
  • Harness the Voice of the Customer

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