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Lesson seventeen, MBA English Online
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Lesson seventeen, MBA English Online

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These slides accompany a corporate communication course delivered by MBA English Online. For more information, visit: http://www.mbaenglishonline.com

These slides accompany a corporate communication course delivered by MBA English Online. For more information, visit: http://www.mbaenglishonline.com

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Lesson seventeen, MBA English Online Presentation Transcript

  • 1. MBA English Online Business Communication Skills Course Part Seventeen
  • 2. Objective: More Emails
  • 3. Sentence of the Day!Can you think of five further expressions that accomplish the same goal? Give it to me now.
  • 4. Some Ideas•Can you give it to me?•Can you send it to me?•Could you send that to me, please?•If you could get that to me as soon aspossible that would be great.•It would be appreciated it if you couldsend it at your earliest convenience.
  • 5. When/Why do you send emails? Discuss this question with your group partners. Think about when it is not necessary to send an email. Is it ever better to simply use the telephone? When (what) would you not send (by) an email?
  • 6. Know your Business Writing ABC’s Accuracy Brevity ClarityFrom: http://smartcompanygrowth.com/communications/email-writing/
  • 7. In response to an enquiry about services. From: http://www.learnenglish.org.uk
  • 8. In response to an enquiry about services. From: http://www.learnenglish.org.uk
  • 9. Life of a Business in Email•Sales email•Responding to a request for service•Responding to a client complaint•Reporting a problem/delay/price change/change of personnel•Following up on delivery
  • 10. Final Thought“If E-mail had been around before the telephone wasinvented people would have said “hey, forget about e-mail, with this new telephone invention we can actuallytalk to people!” Unknown
  • 11. The End Thank You.Have a Great Week!