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Lesson fifteen, MBA English Online
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Lesson fifteen, MBA English Online

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These slides accompany a personalised Corporate Communication Course, delivered by MBA English Online. See http://www.mbaenglishonline.com for more information.

These slides accompany a personalised Corporate Communication Course, delivered by MBA English Online. See http://www.mbaenglishonline.com for more information.

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  • 1. MBA English Online Business Communication Skills Course Part Fifteen
  • 2. Objective:Being Negative, without all the negativity!
  • 3. ACTIVITYPair up with a partner.You are going to interview, and be interviewed by,your partner.During the interview, you must not say either “yes” or“no”Each time you say “yes” or “no” you give your partner apoint.The partner with the most points wins!
  • 4. Saying “No!”“No, I’m too busy!” ____________________“No, I don’t want to.” ____________________“No, that’s a stupid idea.” ____________________
  • 5. Saying “No!”“We can’t help you!” ____________________“We don’t want to work with you.” ____________________“We don’t want to work with your ____________________company anymore.”
  • 6. “We don’t want to work with you.”“Thank you for your interest, but unfortunately, at thistime, we have our fingers in too many pies, and wefeel it would be unfair on you, and our other clients tocommit to another project, if we cannot give it 100%”
  • 7. “We don’t want to work with your company anymore.”“Thank you for your continued interest in working withour company, however, we feel that we have recentlystarted moving in different directions and so now wouldprobably be a good time to part ways. That said, thedoor is always open should the situation change. Onceagain many thanks, and best wishes.”
  • 8. Criticizing colleagues, partners or vendors When is it necessary? A person or group is not functioning well.A situation is threatening your working relationship with a C/P or V. You want to upgrade the performance of a C/P or V for the good of the organization. A project requires improvement or modification.
  • 9. Why are we afraid of giving criticism? The other party may become hostile. The other party may become defensive You may be told that you completely misunderstood the situation.
  • 10. Offering Criticism:Boss: John, that last report was terrible.John: What? Eh? Boss, what are you talking about?Boss: You didn’t answer the question, the organization was confusing, and frankly one is left with more questions than answers. Not the standard we expect of employees in this company. I expect you to do it again, and have it on my desk by tomorrow morning.John: But...Boss: I need it tomorrow, make it happen.
  • 11. Offering Criticism:Boss: Hi John,John: Oh, hi Boss.Boss: I’m afraid the report was not good.John: Oh... Sorry...Boss: You didn’t organize it well, and it is very confusing.John: ...Oh, ok...Boss: Be a good lad and do it again, will you?John: Ok, Boss.Boss: Thanks John, you’re a good man!
  • 12. Offering Criticism:Boss: Hi John, how you doing?John: Hi boss, pretty good, thanks. You?Boss: Same old, same old. Nose to the grind stone as usual. Anyway, do you have a moment?John: Sure thing, what’s up?Boss: Listen, you’ve been working pretty hard recently. We appreciate all the work you have done, and want to thank you for that.John: Oh thanks, appreciate it.Boss: There is just one concern though...John: Oh yeah, what’s that?Boss: The last report, it wasn’t quite up to the standard that we have come to rely on from you. The conclusion was a little vague, and I felt there were more unanswered questions than answered ones.John: Oh, sorry...
  • 13. Offering Criticism:Boss: Is everything ok? Are you concerned about anything?John: I think so, although things have been getting pretty busy around here, things coming and going at the speed of light. I think I was probably thinking about the next project.Boss: Might I suggest asking for help? See if you can lessen your work load. Don’t suffer in silence, there are plenty of people in the office who can lend a hand every now and then.John: OK, thanks. I will.Boss: If you need any other ideas or assistance, just let me know. Thanks Boss.John:
  • 14. Giving Criticism in Person A handy guide.Ask for permission to talk.Say something positive.Re-direct.Get to the point.Be supportive if necessary.Follow up with positive feedback (at a laterdate)
  • 15. Final Thought“Criticism may not be agreeable, but it is necessary. Itfulfills the same function as pain in the human body. It calls attention to an unhealthy state of things.” Winston Churchill
  • 16. The End Thank You.Have a Great Week!