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Business commnications course part two

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MBA English Online: Business Communication Course Part Two

MBA English Online: Business Communication Course Part Two

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  • Ask students to come up with their own expressions for each of these interruption techniques.
  • Give students a minute or two to look at the discussion questions before asking them to select one or more topics to discuss. Highlighting that the sole purpose is to practice interruption techniques.

Transcript

  • 1. MBA English Online Welocalize: Business Communication Skills Course
  • 2. Objective:Making Interruptions
  • 3. Re-cap: C = Q + A1 + A2 + A3
  • 4. When to Make Interruptions? Listen to the verbal signals: • When they have made their key point • Slowing down • Pausing to think • Unsure, needs encouragement Look for the non verbal signals: • Raise an or both eye brows • Look at you • Gesture with their hands • Change from closed body language to open
  • 5. Why/How do we interrupt?• Interrupt to agree/disagree• Interrupt to clarify and paraphrase• Interrupt to encourage continuation• Interrupt to bring in another person/other people• Ask permission to interrupt• Yes, but…• Yes, and…
  • 6. Conversation∗ What businesses will do well during the recession?∗ What businesses will have the most problems during the recession?∗ Customer service is important for successful companies. Can you think of any companies with good or bad customer service? What is good or bad about their service?∗ What do you understand by the term "business ethics"?∗ Which type of company do you think treats their staff better - small family companies or big international ones?∗ How would you feel if your company asked you to move to a different country to help your career?∗ How would you describe the quality of customer service in your country?∗ Which businesses do you think have the worst customer service?
  • 7. Debate:Education:1: What is the purpose of childrens education? Put these inorder of importance: To give children skills. To teach children facts. To indoctrinate children in the moral/religious values of the society in which they live. To teach children how to get along with others.2: Who is mainly responsible for a child’s academic success -the parents or the teachers?
  • 8. Final Thought“Honest disagreement is often a good sign of progress.” Gandhi“Friendship that insists on agreement on all matters is notworth the name. Friendship to be real must ever sustain theweight of honest differences, however sharp they be.” Gandhi“Perhaps it is of more value to infuriate philosophers than togo along with them.” Wallace Stevens
  • 9. The End Thank You.Have a Great Week!