MAY WOO 11302 SE 217th Street Kent, WA 98031Home: 253.520.6683 firstname.lastname@example.org Cell: 206.850.5869 SUMMARYHighly motivated and driven IT professional with over 10 years of experience in areas of QA, Development,and Data Analysis. Demonstrated leadership abilities to work successfully with variety of teams. Provenexperience manipulating various data sources to support Senior Management decisions.http://www.linkedin.com/in/maywoo PROFESSIONAL EXPERIENCEPremera Blue Cross, Mountlake Terrace, WA 10/2009 - 12/2009Data Warehouse QA Analyst - LG Consulting Staff • Accomplished large volume of testing for Data Warehouse team for quick turnaround enhanced project by building SQL queries, analysis and validating data on different databases. • Assisted BI Analytical Team by analyzing and validating data against end-user eClare cubes Verisk Health Business Intelligence (BI) analytical tier by building MDX queries and SQL queries.LIBERTY MUTUAL COMPANY (formerly Safeco Insurance) Seattle, WA 5/1999 – 3/2009Sr. Quality Assurance AnalystLed 7-10 QA in Enterprise Data Warehouse Business Intelligence Program Production Support Team.• Increased data quality and productivity 25% by streamlining QA best practices and processes, defect analysis and root cause analysis.• Generated QA new processes or approaches resulted in freeing up QA resource to work on new enhanced work requests.• Reduced project defects 15% by effectively testing small to large projects, provided project risks and making recommendations to project team.• Mentored QA Analysts resulting in increased product delivery by 30%.THE BOEING COMPANY, Seattle, WA 3/1991 – 4/1999Business System Programmer AnalystDeveloped specifications, systems analysis, coding and testing activities for HP9000 system platform, UNIXplatform, and VB platform.• Increased customer satisfaction 35% by delivering data to customers with more robust system.• Provided consultation and support to our customers for ease of application usage.Engineering Data Control SpecialistAnalyzed and translated product data to computer system codes and formats.• Provided resolution to correct the discrepancies for engineering suppliers and customers resulting in defect free output.
May Woo Page |2 CERTIFICATIONSCSQA (Certified Software Quality Analyst), CSTE (Certified Software Test Engineer) - Certificates from QAI(Quality Assurance Institute) (re-certify every 3 years since 2000)Leadership Program Certificate from EDI (Executive Development Institute) - Leadership Program forculturally diverse leaders TECHNICAL SKILLSMicrosoft Technologies: SQL Server Integration Services (SSIS), Analysis Services (SSAS), ReportingServices (SSRS), Microsoft Office SharePoint Server, Performance Point Server, Microsoft VisioSoftware: Visual Studio .NET 2005, SQL Server Business Intelligence Development Studio (BIDS), SQLServer Management Studio (SMS)Operating Systems: UNIX, MS-DOS, VAX/VMS, IBM Mainframe, TSO/ISPFProgramming Environments: VB, C, UNIX shell script, XML, HTMLExperienced Environments: Teradata, Data Mart, DB2, Mainframe, INSYNC, OLAP cubes, Excel,ACCESS, Excel Pivot table, Netezza, WinSQL, Defect Tracking ToolsQA Specific Skills: Various type of testing methods, troubleshoot defects, root cause analysis, metricsdevelopment, code reviews, translate business/functional requirements to test requirements, excellentknowledge of software development life cycle (SDLC), Lean Six Sigma for process improvement, andInfrastructure Library (ITIL) standards. EDUCATIONSetFocus, LLC., Kent, WABusiness Intelligence Masters Online Program (10 weeks training in 2009 equivalent to 2-3 years ofworking experience)• Hands-on experience in implementing Business Intelligence solution by consolidating existing data from diverse data sources into BI using Microsoft SSIS, SSAS, and SSRS.• Created cubes, dimensions, KPIs, MDX queries, trend analysis reports, score cards, summary reports, sales trend charts, dashboards, Excel Services and published output in SharePoint and Performance Point sites.University of Washington, Seattle, WAB.S., Mathematics (Numerical Analysis) PROFESSIONAL AFFILIATIONS• Executive Development Institute (EDI)• Seattle Area Software Quality Assurance Group (SASQAG)• Washington Technology Industry Associations (WTIA)• Microsoft Business Intelligence Professionals• QA & Testing Group