Consumerism

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Consumerism In India

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Consumerism

  1. 1. Consumerism in India By MAYURI Md. Abdul Gafoor MBA2013-15 Central University Of Karnataka
  2. 2. OUTLINE DEFINITION REASONS REMEDIES CONSUMER PROTECTION ACT • OBJECTIVES • CONSUMER RIGHTS • RELIEF AVAILABLE FOR CONSUMERS
  3. 3. What is Consumerism??.. Consumerism is an organized movement of citizens and government to strengthen the rights and power of buyers in relation to sellers.
  4. 4. WHY IS THIS HAPPENING??  Low literacy levels and lack of awareness of rights encourages businessmen to be indifferent to consumers  Backwardness  Ignorance  Lack of education and information  Indian consumers get carried away by clever advertising  Imbalance in demand and supply of commodities leading to hoarding, black marketing, profiteering.
  5. 5. REMEDIES.. • Active participation from the business, Government and consumers. • Business must ensure efficiency in production and quality of output and must refrain from Unfair Trade Practices • Government through legislations, statutory bodies etc prevent exploitation of consumers. • Consumers should assert their rights and protect themselves from business malpractices
  6. 6. CONSUMER PROTECTION ACT,1986
  7. 7.  This ACT is a milestone in the history of socio-economic legislation in the country.  The first ever legislation in India of its kind which solely aimed at the grief striken consumers who were the victims of the unfair trade practices and sub standard services rendered to them.
  8. 8. OBJECTIVES The main objective of the act is to provide for the better protection of consumers. The act is intended to provide simple, speedy and inexpensive redressal to the consumers' grievances, and relief of a specific nature and award of compensation wherever appropriate to the consumer.
  9. 9. EXTENT AND COVERGAE OF THE ACT THE SALIENT FEATURES OF THE ACT ARE SUMMED UP AS UNDER :• THE ACT APPLIES TO ALL GOODS AND SERVICES UNLESS SPECIFICALLY EXEMPTED BY THE CENTRAL GOVERNMENT. • IT COVERS ALL THE SECTORS WHETHER PRIVATE, PUBLIC OR COOPERATIVE. • THE PROVISIONS OF THE ACT ARE COMPENSATORY IN NATURE. • THE SETTING UP OF THE DISPUTE REDRESSAL MACHINERY WAS ONLY TO SECURE AND ENABLE SPEEDY JUSTICE TO THE AGGRIEVED CONSUMERS.
  10. 10. As Under section-6 of Consumer Protection Act, consumer has the following rights: • Right to safety. • Right to information. • Right to choose. • Right to be heard. • Right to redressed . • Right to consumer education. • Right to healthy environment . • Right to basic needs.
  11. 11. Relief Available To Consumers Depending on the facts and circumstances, the Redressal Forums may give order for one or more of the following relief :Removal of defects from the goods Replacement of the goods Refund of the price paid Discontinuance of unfair trade practices or restrictive trade practices Withdrawal of the hazardous goods from being offered to sale Award for adequate costs to parties
  12. 12. • Right to safety :- right to be protected against the marketing of goods and services which are hazardous to health, life and property of the consumer. • Right to be informed :- right to be provided all those information on the basis of which consumer decides to buy goods or services about the quality, quantity, potency, purity, standard and price of goods or services so as to protect the consumer against unfair trade practices. • Right to be heard :- consumer has the right that his complaint be heard. Under this right the consumer can file complaint against all those things which prejudicial to his interest. Example- the economic times
  13. 13. Right to choose :- Consumer has the full right to buy good or services of his choice from among the different goods or services available in the market. Right to Seek redress :- Right to seek redressal against unfair trade practices unscrupulous exploitation of consumers. This Act provides compensation to consumer against unfair trade practice of the seller. Right to consumer education :- Consumer education refers to educate the consumer constantly with regards to their rights. In other words, consumers must be aware of the rights they enjoy against the loss they suffer on account of goods and services purchased by them.
  14. 14. Consumer’s Responsibilities 1. Consumer should exercise his right 2. Cautious consumer/ Do not buy blindly 3. Filing complaint for the redressal of genuine grievances 4. Consumer must be quality conscious/Do not compromise on quality 5. Advertisements often exaggerate/Beware of false advertisement 6. Do not forget to get Receipt and Guarantee/warrantee card 7. Do not buy in hurry
  15. 15. PURCHASING UNDER PUBLIC DISTRIBUTION SYSTEM
  16. 16. THANK YOU
  17. 17.  Thank You

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