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Edwin S. Cosep
PhD EL 604
 TYPES    OF MANAGEMENT
  Collegial      Model
      Decisions are made democratically


  Formal,      Bureaucratic Model
      Decisions are made by those at the top of the
       hierarchy


  Micro-political        Model
      Typified by power struggles within the organization
 Hearing  what we want to hear
 Ignoring conflicting information
 Being aware of our perceptions of the
  communicator
 Recognizing that words mean different things
  to different people and
 Acknowledging that there is often little
  awareness and understanding about non-
  verbal communication

                                 Armstrong, 1994
 CLARITY

 Having  a clear understanding of what
  you want to say – the message objective
 Giving reasons which explain changes of
  practice or process
 Incrementalizing the explanation
 Relating aims to purposes and
  understanding the interaction

                                  Adair, 1986
 POSITIVE   STEPS

    Using more than one communication
     net or group
    Encouraging two-way rather than one-
     way communications
    Keeping as few links in the
     communication chain as possible

                                  Handy, 1993
 PRIORITIZE


 What   they must know
 What they should know
    (desirable but not essential)
 What they could know
    (relatively unimportant)


                                Adair, 1986
 Listening     and hearing
    Listener is engaged with and concentrating on
     what is being said


 Giving    feedback
    Either constructive or destructive


 Receiving     feedback
    Listen to the feedback rather than immediately
     rejecting or arguing about it
Every gesture has a particular
 meaning but gestures are
 culturally specific

Facial   expression

Distance   or space
 Emails written quickly and without due
  thought may not say what we really
  mean, may appear abrasive or be
  misinterpreted by the receiver

 Itis a good idea to review a message
  before it is sent, and to delay answering
  an email on a sensitive matter until you
  have had time to think carefully about it
 What  would most clearly indicate the culture
 of your organization or department to a
 visitor?

 Among your work colleagues, who do you
 consider to be a good listener and why? Are
 you a good listener?

 Canyou recall useful feedback that you have
 received?
END

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Communication blocks. edwin cosep report

  • 2.  TYPES OF MANAGEMENT  Collegial Model  Decisions are made democratically  Formal, Bureaucratic Model  Decisions are made by those at the top of the hierarchy  Micro-political Model  Typified by power struggles within the organization
  • 3.  Hearing what we want to hear  Ignoring conflicting information  Being aware of our perceptions of the communicator  Recognizing that words mean different things to different people and  Acknowledging that there is often little awareness and understanding about non- verbal communication  Armstrong, 1994
  • 4.  CLARITY Having a clear understanding of what you want to say – the message objective Giving reasons which explain changes of practice or process Incrementalizing the explanation Relating aims to purposes and understanding the interaction  Adair, 1986
  • 5.  POSITIVE STEPS  Using more than one communication net or group  Encouraging two-way rather than one- way communications  Keeping as few links in the communication chain as possible  Handy, 1993
  • 6.  PRIORITIZE What they must know What they should know  (desirable but not essential) What they could know  (relatively unimportant)  Adair, 1986
  • 7.  Listening and hearing  Listener is engaged with and concentrating on what is being said  Giving feedback  Either constructive or destructive  Receiving feedback  Listen to the feedback rather than immediately rejecting or arguing about it
  • 8. Every gesture has a particular meaning but gestures are culturally specific Facial expression Distance or space
  • 9.  Emails written quickly and without due thought may not say what we really mean, may appear abrasive or be misinterpreted by the receiver  Itis a good idea to review a message before it is sent, and to delay answering an email on a sensitive matter until you have had time to think carefully about it
  • 10.  What would most clearly indicate the culture of your organization or department to a visitor?  Among your work colleagues, who do you consider to be a good listener and why? Are you a good listener?  Canyou recall useful feedback that you have received?
  • 11. END