Mktg8175.058 Identify types of communication                           used in SER industriesMktg8175.059 Identify the rol...
   CEO’s/Gov’t Leaders – 80% of time is spent    on communications   Marriages – #2 reasons they fail (behind trust)
   Taste 1%   Touch 1.5%   Smell 3.5%   Hearing 11%   Sight 83%
   Verbal 7%   Voice Inflection 38%   Non Verbal 55%
Communication skills
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Communication skills

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Communication skills

  1. 1. Mktg8175.058 Identify types of communication used in SER industriesMktg8175.059 Identify the role of communication in effective work relationships
  2. 2.  CEO’s/Gov’t Leaders – 80% of time is spent on communications Marriages – #2 reasons they fail (behind trust)
  3. 3.  Taste 1% Touch 1.5% Smell 3.5% Hearing 11% Sight 83%
  4. 4.  Verbal 7% Voice Inflection 38% Non Verbal 55%

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