Welcome! Now Get to Work

Creating on-boarding programs that set employees up for success
Partnering Resources
Maya Townsend, Founder
Welcome! Now Get To Work

On-boarding Counts
64%
of new executives hired from the outside fail at their new jobs
Snell, A. (2006). “Researching on-boarding best practice.” HR Review.
40%
of senior managers hired from the outside fail within 18 months of hire
Wells, S. J. (2005). “Diving in.” HR Magazine.
70%
of leaders express dissatisfaction with their on-boarding experience
Cashman, K. & Smye, M. (2007). “Onboarding. Leadership Excellence.
46%
of newly hired employees fail within 18 months of hire
Leadership IQ Study, 2009.

Why Do They Fail?
Lack of cultural fit
Difficulty getting things done through others
Lack of connections
Difficulty building relationships
Sources: Concelman & Burns (2006), Salveson Stetson Group (2006), Michael D. Watkins on hbr.org (2007) , Cashman & Smye (2007).

How can organizations succeed?

Get C-Level Support

Start Before They Start
Image: Anton Chernenko

Make It a Process: 6+ Months
Live training
Peer guidance
Online training
Coaching
Job shadowing
Six month review

Make the First Day a Win

Connect Them to the Right People
Image: © 2005 NetForm, Inc. Used with permission.

Help Them Build Their Networks

Check In On Progress

Why is the network piece so important?

Network Critical Connectors Integrate New Hires Quickly & Effectively
Exist in all networks
Critical Connectors comprise only 5% of the network
Three Critical Connectors
Hubs
Gatekeepers
Pulsetakers
Connecting new employees to pulsetakers accelerates the on-boarding process
Image: © 2005 NetForm, Inc. Used with permission.

High Performers Have Stronger Networks
Build high-quality relationships
Invest in relationships to extend expertise, balance biases, and prevent career traps
Position selves at key network points and leverage people around them
Cultivate select ties with external experts
The top 20% of employees are more likely to build and maintain personal networks
Source: Cross, Thomas, & Light, How Top Talent Uses Networks and Where Rising Stars Get Trapped

Successful Projects have Stronger Leadership Networks
93% of completely successful change initiatives were led by people with very strong / strong personal networks
73% of less successful change initiatives were led by people with moderate / weak networks
Data: NEHRA / Partnering Resources study (2009).

How have companies leveraged networks to successfully integrate new employees?

Success Story #1
Network Components
Job shadowing
Manager coaching
Manager-facilitated 2-day training
Additional Components
16-week blended learning curriculum
Self-guided e-learning
On-the-job activities
Result
$4 million return on a program that cost $931,000
Source: Sussman, D. (2005). “Getting up to speed.” T+D.

Success Story #2
Network Components
Customized new leader transition guide
Internal peer coach interviews
Creates a detailed orientation guide
Team introduction
HR facilitated session with leader and direct reports
90 days of peer guidance
Additional Components
6-month check in
360-degree feedback
Review of accomplishments and areas needing further development.
Result
Successfully turned around a situation of high attrition, low performance, and stalled programs
Source: Johnson, L. (2006). Harvard Management Update.

Contact
Maya Townsend, founder of Partnering Resources, helps leaders identify the hidden web of relationships that drive organization performance. Partnering Resources’ client list includes Alcatel-Lucent, eCopy, eTeck, Fidelity, Financial Profiles, Hanover Insurance Group, and Merrimack Pharmaceutical, as well as organizations such as Andover / Phillips Academy, National Air and Space Administration, and the National Braille Press.
Maya teaches leadership, strategy, and alignment at Boston University Corporate Education Center and Northeastern University. Her articles have appeared in CIO.Com, Chief Learning Officer, Mass High Tech, and publications. She serves on the Editorial Review Board for OD Practitioner, the premier OD practitioner journal in the United States.
Partnering Resources is the exclusive East Coast provider of NetForm organization network analysis. NetForm software, developed by Dr. Karen Stephenson, is built on complex mathematical algorithms developed over 30+ years of research with 400+ companies.
For more information:
Phone: 617.395.8396
Email: maya@partneringresources.com
Explore: www.partneringresources.com
Presentation © 2009 Partnering Resources.

Welcome! Now Get to Work

by Maya Townsend on Oct 27, 2009

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