Why does the most intelligent child in the class not end up most successful in life?
Why do some people remain bouyant even in the face of problems?
What qualities of mind and spirit determine success?
Feelings are indispensable for rational decision making. They are like a compass, they guide us in the right direction. - Dr. Damasio, Iowa College of Medicine
What Are Emotions? Moods Feelings that tend to be less intense than emotions and that lack a contextual stimulus. Emotions Intense feelings that are directed at someone or something. Affect A broad range of emotions that people experience.
Felt versus Displayed Emotions
Variety of emotions
Intensity of emotions
Frequency and duration of emotions
How often emotions are exhibited.
How long emotions are displayed.
Facial Expressions Convey Emotions E X H I B I T 4-5
The closer any two emotions are to each other on the continuum, the more likely people are to confuse them.
E X H I B I T 4-6
Gender and Emotions
Can show greater emotional expression.
Experience emotions more intensely.
Display emotions more frequently.
Are more comfortable in expressing emotions.
Are better at reading others’ emotions.
Gender and Emotions
Believe that displaying emotions is inconsistent with the male image.
Are innately less able to read and to identify with others’ emotions.
Have less need to seek social approval by showing positive emotions.
External Constraints on Emotions Organizational Influences Cultural Influences Individual Emotions
Three Competency Domains
Studies * show:
For all levels of jobs, EI competencies are twice as effective as IQ in determining an individual’s success rate.
The higher the level of a position in an organization, the more EI seems to matter, Executive Leaders show an 85% correlation between EI competency and success.
* Goleman 1998, Spencer & Spencer 1993
Emotional Self-Awareness – Recognize your own inner signals, note how decisions and values match
Accurate Self-Assessment – Know your real limits and strengths, be graceful in learning, know when to ask for help
Realistic Self-Confidence – Be willing and able to play to your strengths, admit you have them!
Emotional Self-Control – Manage your own disturbing emotions, stay calm and clear-headed
Transparency – Live your values, admit mistakes, never turn a blind eye
Adaptability – Flexible, nimble, fluid, comfortable with ambiguity
Optimism – Roll with the punches, expect the best of everyone.
Innovation – Seize opportunities, or create them
Achievement – Continually learning – and teaching– ways to do things better
Ability to sense other’s emotions
Showing people that you care
Knowing how your words and actions will make others feel
Inspirational – Embody what you ask of others
Influence – Be persuasive and engaging
Developing Others – Cultivate people’s abilities
Change Catalyst – Recognize the need for change, challenge the status quo
Conflict Management – acknowledge and redirect
Building Bonds – Cultivate the web of relationships
Teamwork & Collaboration – Be a model of respect, helpfulness and cooperation
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