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  1. 1. Emotional Intelligence
  2. 2. <ul><li>Why does the most intelligent child in the class not end up most successful in life? </li></ul><ul><li>Why do some people remain bouyant even in the face of problems? </li></ul><ul><li>What qualities of mind and spirit determine success? </li></ul>
  3. 3. <ul><li>Feelings are indispensable for rational decision making. They are like a compass, they guide us in the right direction. - Dr. Damasio, Iowa College of Medicine </li></ul>
  4. 4. What Are Emotions? Moods Feelings that tend to be less intense than emotions and that lack a contextual stimulus. Emotions Intense feelings that are directed at someone or something. Affect A broad range of emotions that people experience.
  5. 5. Felt versus Displayed Emotions
  6. 6. Emotion Dimensions <ul><li>Variety of emotions </li></ul><ul><ul><li>Positive </li></ul></ul><ul><ul><li>Negative </li></ul></ul><ul><li>Intensity of emotions </li></ul><ul><ul><li>Personality </li></ul></ul><ul><ul><li>Job Requirements </li></ul></ul><ul><li>Frequency and duration of emotions </li></ul><ul><ul><li>How often emotions are exhibited. </li></ul></ul><ul><ul><li>How long emotions are displayed. </li></ul></ul>
  7. 7. Facial Expressions Convey Emotions E X H I B I T 4-5
  8. 8. Emotion Continuum <ul><li>The closer any two emotions are to each other on the continuum, the more likely people are to confuse them. </li></ul>E X H I B I T 4-6
  9. 9. Gender and Emotions <ul><li>Women </li></ul><ul><ul><li>Can show greater emotional expression. </li></ul></ul><ul><ul><li>Experience emotions more intensely. </li></ul></ul><ul><ul><li>Display emotions more frequently. </li></ul></ul><ul><ul><li>Are more comfortable in expressing emotions. </li></ul></ul><ul><ul><li>Are better at reading others’ emotions. </li></ul></ul>
  10. 10. Gender and Emotions <ul><li>Men </li></ul><ul><ul><li>Believe that displaying emotions is inconsistent with the male image. </li></ul></ul><ul><ul><li>Are innately less able to read and to identify with others’ emotions. </li></ul></ul><ul><ul><li>Have less need to seek social approval by showing positive emotions. </li></ul></ul>
  11. 11. External Constraints on Emotions Organizational Influences Cultural Influences Individual Emotions
  12. 12. Three Competency Domains <ul><li>Technical Skills </li></ul><ul><li>Cognitive Abilities </li></ul><ul><li>EI Abilities </li></ul>
  13. 13. Studies * show: <ul><li>For all levels of jobs, EI competencies are twice as effective as IQ in determining an individual’s success rate. </li></ul><ul><li>The higher the level of a position in an organization, the more EI seems to matter, Executive Leaders show an 85% correlation between EI competency and success. </li></ul>* Goleman 1998, Spencer & Spencer 1993
  14. 14. <ul><ul><li>Self-awareness </li></ul></ul><ul><ul><li>Self-management </li></ul></ul><ul><ul><li>Self-motivation </li></ul></ul><ul><ul><li>Empathy </li></ul></ul><ul><ul><li>Social skills </li></ul></ul>
  15. 15. Self Awareness <ul><li>Emotional Self-Awareness – Recognize your own inner signals, note how decisions and values match </li></ul><ul><li>Accurate Self-Assessment – Know your real limits and strengths, be graceful in learning, know when to ask for help </li></ul><ul><li>Realistic Self-Confidence – Be willing and able to play to your strengths, admit you have them! </li></ul>
  16. 16. <ul><li>Emotional Self-Control – Manage your own disturbing emotions, stay calm and clear-headed </li></ul><ul><li>Transparency – Live your values, admit mistakes, never turn a blind eye </li></ul><ul><li>Adaptability – Flexible, nimble, fluid, comfortable with ambiguity </li></ul>Self Management
  17. 17. Self Motivation <ul><li>Optimism – Roll with the punches, expect the best of everyone. </li></ul><ul><li>Innovation – Seize opportunities, or create them </li></ul><ul><li>Achievement – Continually learning – and teaching– ways to do things better </li></ul>
  18. 18. Empathy <ul><li>Ability to sense other’s emotions </li></ul><ul><li>Showing people that you care </li></ul><ul><li>Knowing how your words and actions will make others feel </li></ul>
  19. 19. Social Skills <ul><li>Inspirational – Embody what you ask of others </li></ul><ul><li>Influence – Be persuasive and engaging </li></ul><ul><li>Developing Others – Cultivate people’s abilities </li></ul><ul><li>Change Catalyst – Recognize the need for change, challenge the status quo </li></ul><ul><li>Conflict Management – acknowledge and redirect </li></ul><ul><li>Building Bonds – Cultivate the web of relationships </li></ul><ul><li>Teamwork & Collaboration – Be a model of respect, helpfulness and cooperation </li></ul>
  20. 20. A __________ B__________ C__________ D__________ E__________ F__________ A B C D E F 6 5 4 3 2 1
  21. 21. <ul><ul><ul><ul><li>Empathy </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Interactivity </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Differentiation </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Primal Symptoms </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Physical symptoms </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Numbness </li></ul></ul></ul></ul>A W A R E N E S S