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Emotions Emotions Presentation Transcript

  • Emotional Intelligence
    • Why does the most intelligent child in the class not end up most successful in life?
    • Why do some people remain bouyant even in the face of problems?
    • What qualities of mind and spirit determine success?
    • Feelings are indispensable for rational decision making. They are like a compass, they guide us in the right direction. - Dr. Damasio, Iowa College of Medicine
    View slide
  • What Are Emotions? Moods Feelings that tend to be less intense than emotions and that lack a contextual stimulus. Emotions Intense feelings that are directed at someone or something. Affect A broad range of emotions that people experience. View slide
  • Felt versus Displayed Emotions
  • Emotion Dimensions
    • Variety of emotions
      • Positive
      • Negative
    • Intensity of emotions
      • Personality
      • Job Requirements
    • Frequency and duration of emotions
      • How often emotions are exhibited.
      • How long emotions are displayed.
  • Facial Expressions Convey Emotions E X H I B I T 4-5
  • Emotion Continuum
    • The closer any two emotions are to each other on the continuum, the more likely people are to confuse them.
    E X H I B I T 4-6
  • Gender and Emotions
    • Women
      • Can show greater emotional expression.
      • Experience emotions more intensely.
      • Display emotions more frequently.
      • Are more comfortable in expressing emotions.
      • Are better at reading others’ emotions.
  • Gender and Emotions
    • Men
      • Believe that displaying emotions is inconsistent with the male image.
      • Are innately less able to read and to identify with others’ emotions.
      • Have less need to seek social approval by showing positive emotions.
  • External Constraints on Emotions Organizational Influences Cultural Influences Individual Emotions
  • Three Competency Domains
    • Technical Skills
    • Cognitive Abilities
    • EI Abilities
  • Studies * show:
    • For all levels of jobs, EI competencies are twice as effective as IQ in determining an individual’s success rate.
    • The higher the level of a position in an organization, the more EI seems to matter, Executive Leaders show an 85% correlation between EI competency and success.
    * Goleman 1998, Spencer & Spencer 1993
      • Self-awareness
      • Self-management
      • Self-motivation
      • Empathy
      • Social skills
  • Self Awareness
    • Emotional Self-Awareness – Recognize your own inner signals, note how decisions and values match
    • Accurate Self-Assessment – Know your real limits and strengths, be graceful in learning, know when to ask for help
    • Realistic Self-Confidence – Be willing and able to play to your strengths, admit you have them!
    • Emotional Self-Control – Manage your own disturbing emotions, stay calm and clear-headed
    • Transparency – Live your values, admit mistakes, never turn a blind eye
    • Adaptability – Flexible, nimble, fluid, comfortable with ambiguity
    Self Management
  • Self Motivation
    • Optimism – Roll with the punches, expect the best of everyone.
    • Innovation – Seize opportunities, or create them
    • Achievement – Continually learning – and teaching– ways to do things better
  • Empathy
    • Ability to sense other’s emotions
    • Showing people that you care
    • Knowing how your words and actions will make others feel
  • Social Skills
    • Inspirational – Embody what you ask of others
    • Influence – Be persuasive and engaging
    • Developing Others – Cultivate people’s abilities
    • Change Catalyst – Recognize the need for change, challenge the status quo
    • Conflict Management – acknowledge and redirect
    • Building Bonds – Cultivate the web of relationships
    • Teamwork & Collaboration – Be a model of respect, helpfulness and cooperation
  • A __________ B__________ C__________ D__________ E__________ F__________ A B C D E F 6 5 4 3 2 1
          • Empathy
          • Interactivity
          • Differentiation
          • Primal Symptoms
          • Physical symptoms
          • Numbness
    A W A R E N E S S