Sarah

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Sarah

  1. 1. Meet Sarah
  2. 2. a.k.a
  3. 3. GlassFish Sales Diva
  4. 4. Sarah is often at ...
  5. 5. Potential Customer Sites...
  6. 6. Ensuring that Our Solutions fit the Customers Needs..
  7. 7. And providing critical Information that is missing...
  8. 8. Sarah wants to ...
  9. 9. Impress on the customer that the Glassfish team is on top of things
  10. 10. And she wants to get to that well deserved, much awaited vacation
  11. 11. When a tough technical question came up...
  12. 12. Sarah used to email an alias or two ...
  13. 13. And then wait anxiously for a response ...
  14. 14. ...sometimes finding the right person took days...
  15. 15. causing.. ...irrepairable damage
  16. 16. Today, Sarah has a SocialSite Enabled Sales Portal on her sid e
  17. 17. For instance
  18. 18. At a large an important customer site this week - she was fielding questions about HADB...
  19. 19. She logged into Socialsite and used the Expert Finder
  20. 20. ...& looked for HADB experts . .People who used HADB in blogs, wikis or forums, or mention it in their profile.
  21. 21. She uses the Socialsite presence info ....
  22. 22. ...to find the only expert in her timezone.... Presence also told Sarah that Ralphs mobile was on .
  23. 23. .. in a matter of minutes..
  24. 24. ...Sarah is on the phone.... getting the answers she needs

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