© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
Empowering your MidMarket and Large ...
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
• Imagicle at a glance
• Imagicle Ap...
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
• Imagicle is an historical, loyal C...
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
• 100% Indirect, Light & Scalable bu...
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
150+ countries
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
• A unique software suite with all e...
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
UC
Accounting
& Billing
IP Fax Serve...
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
UC
Imagicle
Fax
Imagicle
Supervisor
...
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
• 3 Application Suite releases per
y...
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
extra-savingswithfullco-residency
• ...
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
• Imagicle Care
You work, it works
•...
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
Good news for Cisco Channels
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
• A dedicated Application Suite
for ...
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
• Cisco MidMarket Collaboration Prom...
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved. Confidential
Imagicle
Business Editi...
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
• Customers need to add essential UC...
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved. Confidential
• Cisco BE6K dedicated ...
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
• All the apps run on the same singl...
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
complete,modularandscalable
Imagicle...
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
availableonlyifpurchasedtogetherwith...
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
Starting the business together
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
faster,smarter,easier!
• A Partner P...
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
ataglance
• The 10 keys for a succes...
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
Quick Overview
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© 2010-2013 Imagicle. All rights reserved.
Savetimeandmoneywithvirtualfaxmanage...
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© 2010-2013 Imagicle. All rights reserved.
Fax subject
StoneFax reserved
email ...
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© 2010-2013 Imagicle. All rights reserved.
Faxsend&receivefrommobilehasneverbee...
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© 2010-2013 Imagicle. All rights reserved.
enterprisefeaturesmadeeasy
Main Feat...
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
IdealOperatorConsoleforyourCustomers...
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© 2010-2013 Imagicle. All rights reserved.
Customers’WelcomeSolutionyouwerelook...
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
YourCustomerServiceisalwaysundercont...
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© 2010-2013 Imagicle. All rights reserved.
topfeaturesnice2see
Main Features Im...
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© 2010-2013 Imagicle. All rights reserved.
topfeaturesnice2see
Main Features Im...
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
easycontactssearch,callmanagement&cl...
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
Advanceddirectoryand“CallerID”servic...
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© 2010-2013 Imagicle. All rights reserved.
colleaguesandcontactsatyourfingertip...
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© 2010-2013 Imagicle. All rights reserved.
Main features Cisco BE 6000 v9.1 Spe...
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© 2010-2013 Imagicle. All rights reserved.
Monitoringandanalyzingphonetraffic.
...
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© 2010-2013 Imagicle. All rights reserved.
Main Features Imagicle Billy Blue’s ...
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© 2010-2013 Imagicle. All rights reserved.
NowYouareinchargeofyourtelephoneexpe...
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© 2010-2013 Imagicle. All rights reserved.
AvoidfraudsandabusesfromyourCiscoIPP...
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© 2010-2013 Imagicle. All rights reserved.
Cisco UC
Imagicle AppSuite Server
IV...
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© 2010-2013 Imagicle. All rights reserved.
Cisco UC
PSTN
Self service
Credit ch...
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© 2010-2013 Imagicle. All rights reserved.
SkypeVideogateway forcrossingthebord...
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© 2010-2013 Imagicle. All rights reserved.
150+
countries
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© 2010-2013 Imagicle. All rights reserved.
Multivendor network
7.500 users - 20...
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 47
10.000 users
multi- cluster
1. Attendant Co...
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
Genesys Contact
Center - 300 agents
...
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© 2010-2013 Imagicle. All rights reserved.
250 users
1. Attendant console
2. AC...
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
15.000 users
1. IP FaxServer
2. Cust...
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
2.500 users
1. Billing
2. Attendant ...
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
500 users
1. Billing
2. Care service...
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
1.000 users
1. Billing
2. Prof. Serv...
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
1.000 users
1. IP FaxServer
2. Prof....
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
15.000 users
1. IP FaxServer
2. Cust...
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
1.000 users
1. IVR Manager
2. Queue ...
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 57
Videoconference
for 500 users
1. Skystone V...
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
500 remote sites
1. IVR Manager
2. I...
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
1000 users
1. Billing
2. Attendant C...
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
20 channels
1. IPFaxServer
2. Prof. ...
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
8 channels
1. SkypeVideo
gateway
2. ...
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
10.000 users
1. Attendant Console
2....
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
2.500 users
1. IPFaxServer
2. Prof. ...
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
500 users
1. ACD
2. IVR
3. Prof. Ser...
© 2010-2012 Imagicle. All rights reserved.
© 2010-2013 Imagicle. All rights reserved.
Be
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Imagicle - Your preferred UC application partner - 2013 ENG

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With new Unified Communications platforms the communications are part of the company working processes and are enabling new collaboration approaches, faster, smarter and easier.

Software applications represent the real benefit of such
collaboration architecture, as they link the technology to the user workspace, maximizing the company resources, productivity and lowering the TCO.

Imagicle is committed to be the reference partner for such applications, enabling the Unified Communications on large, medium and small companies and completing the new IP platforms with easy and feature rich software applications and premium support services.

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  • Solid business model: software only very high margins products with potential price reduction on volumes, e-licensing very low cost model, web based suite of applications lowering the installation, maintenance and support costs.
  • Just simple MSAD = Extensions onlyIn Central Europe mention 1) Direct Access to Contact Database of the Czech and Slovak Golden Pages2) Supports 4 languages (EN, PL, SK, CZ)
  • Imagicle - Your preferred UC application partner - 2013 ENG

    1. 1. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. Empowering your MidMarket and Large Enterprises projects with Cisco UC platforms Massimiliano Picchi VP Sales
    2. 2. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. • Imagicle at a glance • Imagicle Apps on Cisco GPL Solutions Plus and more • Imagicle Business Edition Pack – special for Cisco BE6K • Getting started – how to become Imagicle Partner • Imagicle App Suite – quick overview • Imagicle Referrals
    3. 3. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. • Imagicle is an historical, loyal Cisco Preferred Solution Developer Partner widely recognized for the ease of use and manage of its solutions and the quality of its support • born in 2010, merging 20+ years of experience of Stonevoice and Telcen • A complete Application Suite empowering Cisco UC platforms • A full portfolio for any platform, any customer, any vertical, perfect for enabling migration from legacy PBX to Cisco UC • Supporting hybrid enviroments with Cisco, Alcatel, Avaya, Aastra, Microsoft, Siemens… • Scalable from SMB to large Enterprises • Suitable for Commercial, Enterprise, Government-Public Sector, Healthcare, Edu… • A reliable organization • Complete support for presales, sales, customizations and post sales • 34 people, 10 people for sales and marketing, 6 people for support
    4. 4. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. • 100% Indirect, Light & Scalable business model • E-licensing • 30 days free Try&Buy - full features free download • Web 2.0 advanced Professional Services and Full Support Services • International footprint • 35%+ business is outside Italy, special focus in EMEA • Fully aligned with Cisco strategy and Go To Market • 3 Imagicle apps: Billing-IP Fax Server-Directory available on Cisco GPL (2012) • one of the fews worldwide Cisco Preferred Solution Developer
    5. 5. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. 150+ countries
    6. 6. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. • A unique software suite with all essential applications to enable your communications • Out of the box and simple to use from your IP phone, web, Windows client and free smartphone/tablet Apps for Apple iOS and Android • Monitoring and alarms included • Availble in 5 languages • Attendant Console, CTI in 8 languages (arabic included) • Ready to scale from 25 up to 25,000 users • Compatible with Cisco UC platforms: CUCM 6.x-7.x-8.x-9.1, HCS, BE 6000 • Fully integrated with Cisco UC and Microsoft AD • Running on real or virtual servers • Full co-residency on Cisco UCS • MS Windows OS Certified 32-64 bit • Windows Server 2012 (verified, official certification is coming) • Windows Server 2008 R2 • Windows 8 - 7 - Vista
    7. 7. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. UC Accounting & Billing IP Fax Server Directory Service and “Caller ID” Phone Lock Attendant Console, CTI Queueing for AC more
    8. 8. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. UC Imagicle Fax Imagicle Supervisor Imagicle Contacts With Cisco Jabber integration
    9. 9. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. • 3 Application Suite releases per year which include all enhancements and new functionalities for all products • Spring - February issue • Summer – June issue • Winter - November issue • Major & minor upgrades are available to all customers with an active Imagicle Care contract or while purchasing a license upgrade • Enhancements based upon partners’ and customers’ community • Roadmap is available online to general public • www.imagicle.com/go/roadmap
    10. 10. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. extra-savingswithfullco-residency • The Imagicle Stonevoice Application Suite for Cisco UC can run in full co-residency on the same VM of CUCM over UCS • Learn more on www.imagicle.com/go/UCS
    11. 11. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. • Imagicle Care You work, it works • An excellent service, fullfilling customers’ expectations • Imagicle Care Basic • minor upgrades + standard support • 1 year included in every product • 3 years for Business Edition Pack • Imagicle Care Gold • Minor & Major upgrades • SLA based on ticket priority • remote support and more
    12. 12. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. Good news for Cisco Channels
    13. 13. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. • A dedicated Application Suite for Cisco UC including 3 essential apps: • Billy Blue’s 4 - Accounting & Billing • StoneFax - IP Fax Server • Speedy Enterprise - Directory Services & Caller ID • + 2 free mobile apps for Apple iOS and Android devices, Imagicle Fax and Imagicle Contacts, with Cisco Jabber integration • Available for purchasing directly from Cisco and its distributors at the standard collaboration discount http://cisco.imagicle.com with Cisco Jabber integration CUCM 9.1
    14. 14. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. • Cisco MidMarket Collaboration Promotion for Cisco BE6K, Imagicle Apps are officially available in the EMEAR promo • +18% discount on top of collaboration discount • Solution Incentive Program – SIP available for • Imagicle Blue’s Attendant Enterprise - attendant console • Imagicle Queue Manager Enterprise – ACD • Imagicle Billy Blue’s 4 - accounting & billing • Imagicle StoneFax – IP Fax Server • Imagicle Speedy Enterprise – Directory services & Caller ID • Up to +12% discount on the whole project , on top of collaboration discount
    15. 15. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. Confidential Imagicle Business Edition Pack All the apps you need for your Cisco Business Edition 6000
    16. 16. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. • Customers need to add essential UC applications to the new Cisco BE6K, starting from IP Fax Server and Attendant Console, to Billing, Directory - Caller ID, PhoneLock … for • matching specific requirements and accelerating the ROI • granting continuity from legacy system-services • providing an easier migration experience
    17. 17. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. Confidential • Cisco BE6K dedicated bundle with enterprise solutions ready to go for MidMarket Customers, at a very special price! • 1 suite, 40% off list price for each app • Attendant Console with queueing, IP Fax Server, Billing, Directories and caller ID look- up • + 3 mobile applications: Imagicle Fax, Imagicle Supervisor and Imagicle Contacts • Integrated with Cisco Jabber • Running on a single server • 3 years Imagicle Care Basic included • 3 special options to enhance the offering With Cisco Jabber integration The pack can be activated only with Cisco BE6000
    18. 18. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. • All the apps run on the same single virtual machine • Imagicle is the first partner allowed for Co-Residency on BE6K, lowering the TCO, with 1 appsuite running on 1 vm • Simplified and quick installation - Imagicle Virtual Appliance • a vm including MS Windows Server and Imagicle AppSuite preinstalled • ready for running a free trial period of 30 days (both MS WinSRV OS and Apps) • can be activated simply purchasing a license • ready to be deployed in 10’ and configured in few hours • Importing users from Cisco BE6K or MS AD, adding IP Addresses, SIP Trunk and basic things to go • Modular and scalable • All the apps can be expanded as well new ones can be activated simply purchasing a license
    19. 19. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. complete,modularandscalable Imagicle product code description Attendant Console with queueing IP Fax Server Accounting & Billing Directory & Caller ID Imagicle Care BASIC Value of apps included Bundle End User Price IMCBE-64L Imagicle BE Pack 64 1 users + 4 channels 2 channels 64 users 64 users 3 years 8,050 € 4,850 € IMCBE-120L Imagicle BE Pack 120 2 users + 8 channels 2 channels 120 users 120 users 3 years 12,100 € 7,250 € IMCBE-250L Imagicle BE Pack 250 2 users + 8 channels 4 channels 250 users 250 users 3 years 15,150 € 9,100 € IMCBE-350L Imagicle BE Pack 350 3 users + 8 channels 8 channels 350 users 350 users 3 years 21,750 € 13,050 € IMCBE-500L Imagicle BE Pack 500 3 users + 8 channels 8 channels 500 users 500 users 3 years 24,250 € 14,550 € For projects including 500 users or more, you can upgrade each pack with relevant upgrade licence codes, available in price list, and benefit from «Fit Better» option to obtain a 20% discount on upgrade codes or other missing products. VAT not included. This bundle is available for purchasing from Imagicle only and Imagicle partnership’s discount will be applied for this offer. The pack can be activated only with Cisco BE6000
    20. 20. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. availableonlyifpurchasedtogetherwithaPack Fit better •20% discount from List Price to upgrade Pack applications or when purchasing new applications Care better •Upgrade to Imagicle Care Gold 3 years by adding 25% of Pack list price Start better •Imagicle Professional Services for a trouble- free assisted product installation. Only 1,800 € Standard partnership’s discount will be applied for all the options
    21. 21. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. Starting the business together
    22. 22. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. faster,smarter,easier! • A Partner Program tailored for your company with a dedicated Partner Engagement team and 3 simple steps for getting started • Dedicated, assisted app installation in your lab-production enviroment • Sales, Presales and Tech free trainings • 3 customers for creating your internal success stories
    23. 23. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. ataglance • The 10 keys for a successful partnership 1. Higher discount levels on the Imagicle List price 2. Joint Go To Market plans for special projects 3. Sales and Presales team for projects and tenders 4. Project team for customization requests 5. Partner’s Area with online pricelist, configurator, deal registration and more 6. Co-marketing tools 7. NFR Licenses of all Imagicle apps for internal use and lab 8. Free Technical, Presales and Sales trainings 9. Priority Support 10. 3 assisted installations for creating you internal success cases
    24. 24. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. Quick Overview
    25. 25. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. Savetimeandmoneywithvirtualfaxmanagement 1. Easy and powerful software solution to de-materialize fax management 2. Offers many means of sending and receving faxes; supports any email client/server 3. Available to all Company employees, with personal fax number (DDI) or fax group Cisco UC T.38 with G711 fallback H.323 - SIP PSTN ANY web browser ANY document HTTP HTTPS PRINT ANY Mail Server including MS Exchange and IBM Lotus Domino ANY e-mail client Imagicle AppSuite Server StoneFax COMPATIBLE network MFP ScantoFax APPS for Android, iPhone/iPad 3G/Wi-Fi SMTP POP3 IMAP (SSL)
    26. 26. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. Fax subject StoneFax reserved email account Recipient’s number Recipient’s name Fax body 1. Private and secure fax access through own e-mail or web user’s account 2. Supports many document formats for sending: PDF, World, Excel, PowerPoint, TIFF, JPG, PNG… 3. Protocol numbering management, with automatic centralized documents storage
    27. 27. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. Faxsend&receivefrommobilehasneverbeensoeasy UC Imagicle Fax Imagicle Fax allows fax send & receive straight from your smartphone or tablet, wherever and whenever you are • Requires Imagicle StoneFax Free App avaliable for Apple iOS and Android smartphones and tablets
    28. 28. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. enterprisefeaturesmadeeasy Main Features Imagicle StoneFax – rel. Spring 2013 Scalability 50 FoIP channels per server, with up to 10 server cluster (500 channels). Unlimited users User experience Web portal, any email client, Imagicle Fax for Android and Apple Supported file format Ready for Pdf, jpg, doc(x), xls(x), rtf, bmp, jpeg, gif, tiff Email server support SMTP, IMAP and POP3 with SSL support both on premise (Exchange, Lotus,..) and cloud (Office365, Gmail, ..) Protocol and environment Embedded SIP, H.323 T.38 and G.711 passthrough Provisioning Manual or automatic from CuCM via AXL or from AD/LDAP/CSV Advanced functionalities MFP Support, Print incoming faxes and copy on ext.storage, DDI and internal CLI routing, CRM integration, FDR , group faxing Business continuity and Disaster recovery (HA) Yes, complete Hardware and software requirements Real or Virtual (vmware) server with MS Windows Server 2003/2008 32/64 bit and 2008 R2 and 2012 64 bit Roadmap info available on www.imagicle.com/go/roadmap
    29. 29. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. IdealOperatorConsoleforyourCustomerservice 1. Stellar, easy to use, best in class functionalities. 8 languages available 2. Integrated with phone and rich presence, corporate directories and QME queues 3. Certified for all operators, also for short-sighted or blind employees
    30. 30. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. Customers’WelcomeSolutionyouwerelookingfor 1. Enhanced ACD with multiple queues support, advanced call distribution algorithms, customizable welcome voice prompts, VIP management, calendar management, camp-on queues, voice prompts in 6 languages included 2. Outstanding control for Supervisors with real-time data and stats accessible from web, desktop and even iPad 3. Operator Console indipendent, QME allows queued calls viewing even from IP phone. Fully integrated with Imagicle’s own attendant console solution (Blue’s Attendant)
    31. 31. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. YourCustomerServiceisalwaysundercontrol UC Imagicle Supervisor With Imagicle Supervisor you can control and manage in real time Customer Service’s queues and agents from everywhere • Requires Imagicle Queue Manager Enterprise Free App for iPAD
    32. 32. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. topfeaturesnice2see Main Features Imagicle Blue’s Attendant Enterprise with QME – rel. Spring 2013 Scalability 50 operators, 100 queues and 10.000 BLF per server Directories Max 250.000 contacts. From CUCM, LDAP/AD and from any source with embedded connectors. Speedy Entperise - server side advanced directories with XML services, optional. Messages and Music in Queue Yes, full and customizable through web interface per Queue Time-based scheduling of queues with different treatments and messages Camp on Yes, transfer to busy extensions with automatic queuing and fallback to operators after timeout Historical Reports Yes, full and Web based out of the box reports for queues and agents Supervisor Yes, from PC (require CAL) and iPAD (Free) CUPS and Lync integration Yes (in Summer 2013 – ETA end of June) Notes against person Yes (in Summer 2013 – ETA end of June) SMS Yes, with out of the box and configurable sms providers Roadmap info available on www.imagicle.com/go/roadmap
    33. 33. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. topfeaturesnice2see Main Features Imagicle Blue’s Attendant Enterprise with QME – rel. Spring 2013 Accessibility support Yes, with JAWS script Robustness Full. Calls are distributed to phones and can be answered even if the console PC hangs Provisioning Manual or automatic from CuCM via AXL or from AD/LDAP/CSV High Availability Yes System alarms via email and SNMP Yes (SNMP in Summer 2013 – ETA end of June) SDK for bespoke integration Yes G.729 Yes Server Hardware and software requirements Real or Virtual (vmware) server with MS Windows Server 2003/2008 32/64 bit and 2008 R2 and 2012 64 bit Client Hardware and software requirements PC or Citrix thin client with MS Windows XP/Vista/7/8 32/64 bit Roadmap info available on www.imagicle.com/go/roadmap
    34. 34. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. easycontactssearch,callmanagement&click-to-dial 1. Full CTI phone control for inbound & outbound calls with call pop-up integrated into your CRM (Salesforce included and SDK available for your CRM/ERP) 2. Click-to-call from any application and colleagues’ phone presence display 3. Global search in all corporate and personal directories with a single search
    35. 35. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. Advanceddirectoryand“CallerID”service 1. XML directory service for Cisco IP phones, to manage internal and external contacts, personal, group, department, public, imported and synchronized from any Database, CRM, ERP, Groupware,… 2. Caller ID service – identifies caller party for all your contacts and shows it on phone display 3. Click-to-call from web and mobile App, integrated with Cisco Jabber
    36. 36. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. colleaguesandcontactsatyourfingertips UC Imagicle Contacts Imagicle Contacts looks for all your contacts with a single search in your local, private and public Company Phonebooks, and even in your Linkedin • Cisco Jabber integration • Linkedin integration • Imagicle Speedy required Free apps for your iPhone-iPad. Coming soon for your Android devices – Spring 2013 Cisco Jabber and Linkedin integration
    37. 37. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. Main features Cisco BE 6000 v9.1 Speedy Enterprise Corporate Directories (internal extensions) One Unlimited Public Directories with external contacts No Unlimited Department (Group) Directories with external contacts No Unlimited Personal Directories (per user) One (manually feeding) Unlimited Synchronization with LDAP (and Active Directory) one LDAP only for internal extensions Unlimited for each Directory Synchronization with groupware (ERP/CRM/Exchange/Lotus/Salesforce/ODBC…) No Yes free meta module Caller Identification internal extensions only internal ext. and external contacts Multidept. directories in a multisite scenario No Yes PBX smart migration (Directory services in a multivendor network scenario ) No Yes CUCM + Cisco BE 6k + CUCME and legacy PBX‘s
    38. 38. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. Monitoringandanalyzingphonetraffic. 1. Easy and ready-to-go dashboard, alarms and reports, with email scheduler 2. Full costs control and inbound/outbound/internal traffic analysis, with grouping support in a multi-level FAC, cost centers ierarchies 3. Site-country-timezone-currency-cluster-platform-carrier based reports
    39. 39. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. Main Features Imagicle Billy Blue’s 4 – rel. Spring 2013 Scalability Up to 25.000 extensions with standard licensing. More available as special project User experience Multilanguage web portal, reports automatically sent by email and integration in company intranet/CRM Supported PBXs Cisco and a lot of traditional PBX, even in Hybrid environments Reports On extensions, departments, cost centers, destinations, trends, Client Matter Codes, Costs, Trunk usage, Realtime dashboard Provisioning Manual or automatic from CuCM via AXL or from AD/LDAP/CSV Advanced functionalities Alarms on events, export and schedule reports, software buffer for SRST branches, API for bespoke integration, directory integration with Speedy for external numbers Budget management Yes, requires Budget control optional app and StoneLock app for phone locking after budget is reached Hardware and software requirements Real or Virtual (vmware) server with MS Windows Server 2003/2008 32/64 bit and 2008 R2 and 2012 64 bit Roadmap info available on www.imagicle.com/go/roadmap Monitoringandanalyzingphonetraffic.
    40. 40. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. NowYouareinchargeofyourtelephoneexpenses! 1. Full budget management by period, user, cost center, department 2. Alert via email upon defined budget threshold reach 3. Optional real-time phone locking upon budget reach (requires StoneLock)
    41. 41. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. AvoidfraudsandabusesfromyourCiscoIPPhones. 1. Easy users’ pin management to lock/unlock IP Phone 2. Integrated with Cisco Extension Mobility 3. Compatible with most common Cisco IP Phones
    42. 42. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. Cisco UC Imagicle AppSuite Server IVR Manager Voice Gateway New York Voice Gateway Milan PSTN DTMF Selection (1/2) Press1 for… Press 2 for… Benvenuto nei nostri uffici di Milano! Incoming call from + 39.02.123456789 Incoming call from + 1.201.987654321 DTMF Selection (1/2) Press 1 for… Press 2 for… Welcome to our New York offices! H.323H.323 Script TCL Thesimpliestandcosteffectiveauto-attendantforyourUCnetwork 1. Simplifies and centralizes the auto-attendant for a network of Cisco Voice Gateways 2. Ready to use preset behaviours as basic auto-attendant, Blast call, DID, HuntGroups, Multiple selctions, After hours standard-blast, VOID, Auto route, 0 dial option VM ... 3. Easy to manage via web inteface or even by phone
    43. 43. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. Cisco UC PSTN Self service Credit check IVR Studio Querying the Database DB Server Example of service TAPI - SIP DevelopingcustomapplicationsforIVRisneverbeensoeasy 1. Full IP, Powerful visual tool for designing and creating higly personalized IVR behaviours, integrated with corporate database and information systems 2. Flexible and easy to integrate for delivering Self-service information, Multiutilities meters reading, Live Competitions/Votes/Marketing surveys/Opinion polls, Number Routing, Location Based Services …
    44. 44. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. SkypeVideogateway forcrossingthebordersofyourvideoconferencingsystem. 1. Audio/Video conversations between CUCM, telepresence systems, Cisco Jabber video and Skype users 2. Incoming and Outgoing calls management toward Skype users 3. Supports mobile Skype calls coming from smartphones, tablets and Skype TV 4. Affordable, scalable, easy to use. World’s first & unique Skype video gateway
    45. 45. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. 150+ countries
    46. 46. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. Multivendor network 7.500 users - 20 sites 1. IP FaxServer 2. Billing 3. Phonelock 4. Care Gold 5. Prof Services Vertical: Public Sector Imagicle Partner
    47. 47. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 47 10.000 users multi- cluster 1. Attendant Console 2. ACD 3. Advanced Directories 4. SkypeVideo Gateway 5. On-site Prof. Services 6. Imagicle Care Gold Imagicle Partner Vertical: Leisure
    48. 48. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. Genesys Contact Center - 300 agents 1. IP FaxServer 2. Prof. Services 3. Care Gold Vertical: Finance Imagicle Partner
    49. 49. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. 250 users 1. Attendant console 2. ACD 3. Voice Mail 4. Care services Imagicle Partner Vertical: Manufacturing
    50. 50. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. 15.000 users 1. IP FaxServer 2. Customization 3. Prof. Services 4. Care services Vertical: education Imagicle Partner
    51. 51. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. 2.500 users 1. Billing 2. Attendant Console 3. ACD 4. Advanced Directories 5. IPFaxServer 6. Professional Services 7. Care services Imagicle Partner Vertical: Healtcare
    52. 52. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. 500 users 1. Billing 2. Care services Imagicle Partner Vertical: Public Sector
    53. 53. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. 1.000 users 1. Billing 2. Prof. Services Imagicle Partner Vertical: no profit
    54. 54. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. 1.000 users 1. IP FaxServer 2. Prof. Services 3. Care services Vertical: Finance Imagicle Partner
    55. 55. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. 15.000 users 1. IP FaxServer 2. Customization 3. Prof. Services 4. Care services Vertical: Healtcare Imagicle Partner
    56. 56. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. 1.000 users 1. IVR Manager 2. Queue Manager Ent. 3. Professional Services 4. Imagicle Care Gold Imagicle Partner Vertical: Manufacturing
    57. 57. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 57 Videoconference for 500 users 1. Skystone Video 2. Imagicle Care Imagicle Partner Vertical: Manufacturing
    58. 58. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. 500 remote sites 1. IVR Manager 2. Imagicle Care Imagicle Partner Vertical: Manufacturing
    59. 59. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. 1000 users 1. Billing 2. Attendant Console 3. ACD 4. Advanced Directories 5. IPFax Server 6. Phonelock 7. Prof. Services Imagicle Partner Vertical: Education
    60. 60. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. 20 channels 1. IPFaxServer 2. Prof. Services 3. Care Services Imagicle Partner Vertical: Finance
    61. 61. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. 8 channels 1. SkypeVideo gateway 2. Prof. Services 3. Care Services Imagicle Partner Vertical: Media
    62. 62. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. 10.000 users 1. Attendant Console 2. ACD 3. Billing 4. IPFaxServer 5. Prof. Services 6. Care Services Imagicle Partner Vertical: Education
    63. 63. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. 2.500 users 1. IPFaxServer 2. Prof. Services 3. Imagicle Care Imagicle Partner Vertical: Healtcare imet
    64. 64. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. 500 users 1. ACD 2. IVR 3. Prof. Services 4. Care Services Imagicle Partner Vertical: Finance borsa italiana
    65. 65. © 2010-2012 Imagicle. All rights reserved. © 2010-2013 Imagicle. All rights reserved. Be © 2010-2013 Imagicle. All rights reserved. Faster, smarter, easier! www.imagicle.com

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