Customer Contact Center Survey Power Point


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WageWatch launches Customer Contact Center Compensation Surey - Power Point Presentation

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Customer Contact Center Survey Power Point

  1. 1. Customer Contact Center Compensation Survey WageWatch, Inc 15300 N. 90 th Street, Suite 950 Scottsdale, Arizona 85260 Toll Free: (888) 330.9243 Fax: (480) 237.6130
  2. 2. Survey Scope <ul><li>Business to Business and Business to Consumer facilities surveyed </li></ul><ul><li>85 job titles included Click here to view all positions </li></ul><ul><li>Reports can be downloaded to Microsoft Excel and Adobe PDF </li></ul><ul><li>Data reporting by base pay, incentive eligibility, target incentive, total cash compensation, union/non-union status, with fully customizable reports </li></ul><ul><li>Filter by: industry type, center’s employee size, location, zip code, and union/non-union status for ease in running reports </li></ul><ul><li>Flexibility: WageWatch can add job titles to the survey year-round as requested by our subscribers </li></ul>
  3. 3. WageWatch History <ul><li>WageWatch Industries: </li></ul><ul><li>Hospitality </li></ul><ul><li>Vacation Ownership </li></ul><ul><li>Spa </li></ul><ul><li>Golf and Golf Clubs </li></ul><ul><li>National Gaming </li></ul><ul><li>Nevada Gaming </li></ul><ul><li>Healthcare </li></ul><ul><li>Senior Living </li></ul><ul><li>Higher Education </li></ul><ul><li>Non Profit </li></ul><ul><li>Customer Contact </li></ul>1999 Internet-based survey Launched nationwide 1992 WageWatch founded In Phoenix, Arizona 2008 Non-Profit survey launched 2004 Arizona Healthcare Survey launched 2007 Texas Hospital Survey launched 2009 Customer Contact Survey launched 2002 Hospitality Survey launched 2003 Nevada and National Gaming Survey Launched 2005 Senior Living Survey launched 2006 Oregon Hospital Survey launched 2008 Hospitality survey Reaches 2,600+ Hotels 2007 Spa and Golf Survey launched
  4. 4. WageWatch Partnerships Alabama Hotel and Lodging Association Alaska Hospitality Alliance Alliance Purchasing Network American Hotel & Lodging Association American Resort Development Association Arizona Hospital and Healthcare Association Arizona Hotel & Lodging Association Arkansas Hotel Association Assisted Living of America Federation Santa Barbara Human Resources Association California Hotel and Lodging Association Cornell University, School of Hotel Admin. eXude Benefits Group Georgia Hotel and Lodging Association International Spa Association Maryland Hotel and Lodging Association Montana Hotel and Lodging Association New York Hotel and Lodging Association Ohio Hotel and Lodging Association Oregon Hospital Association Oregon Hotel and Lodging Association Pennsylvania Lodging Association Sibson Consulting Tennessee Lodging Association Texas Hospital Association Texas Hotel and Lodging Association
  5. 5. Subscription and Data Entry Step 1: Subscribe online Create Login Select Payment Step 2: Input your data Online or by Excel Match positions Step 3: Generate Reports! Unlimited use Available 24/7 online
  6. 6. Pay Practice Questions
  7. 7. Sample Report
  8. 8. Survey Filters <ul><li>WageWatch does not share individual data and all data remains confidential </li></ul><ul><li>Minimum of 5 facilities are necessary to generate a compensation report in accordance with the Department of Justice Anti-Trust guidelines for sharing survey information </li></ul><ul><li>Using a third-party company to conduct your salary survey is the best line of defense </li></ul>Quickly customize your reports online or use the new Data-Aging Function to forecast data into future months/years
  9. 9. Contact Information Max Lidster Client Services Advisor Contact: (888) 330.9243 x209 [email_address] Margaret Dyekman President and Chief Operating Officer Contact: (888) 330.9243 x213 WageWatch, Inc 15300 N. 90 th Street, Suite 950 Scottsdale, Arizona 85260 Toll Free: (888) 330.9243 Fax: (480) 237.6130 To request a live demonstration, click here