“ A workflow is a reliably repeatable pattern of activity enabled by a systematic organization of resources , defined roles and mass , energy and information flows, into a work process that can be documented and learned. Workflows are always designed to achieve processing intents of some sort, such as physical transformation, service provision, or information processing . . ”
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“ the processing of an workpiece through a series of states” Controlled Repeatable
N ot only do different users work on different workflows but additionally different workflows may require different configurations.
Within a C ompany or a Department you may have many different tasks , each with different workflow s , but you need all users to be able to work equally effectively with each workflow .
Workflow management tool comparison Fitness for purpose Low High Number of uses Few Many Key: Area = Cost Word of mouth Paper tickets E-mail & spreadsheet Inhouse workflow solution 3 rd Party single purpose workflow engine 3 rd Party configurable workflow engine