Introduction to The Spiceworks IT Desktop               October 2012
IT Management is Complicated!                “Is it all working?”                        “Is my network changing?”“How do ...
Spiceworks is for SMB IT Pros    “Is Spiceworks for           Me?”               Spiceworks is designed for…              ...
Spiceworks System Requirements     “What do I need for       Spiceworks to          work?”                     System Requ...
Scanning with Spiceworks    “What can I scan    with Spiceworks?”         Windows Operating Systems via NetBIOS, WMI and ...
Spiceworks at a Glance   Active Directory integration   Supports remote sites   Canned and SQL based reporting   Knowl...
Inventory Your Network Assets              “What do I have?”                                      Inventory of Network Ass...
Document your network                “Is my network                  changing?”                                    Network...
Report on Important IT Info               How do I report on                 what I have?          Customizable Reports  ...
Monitor & Receive Alerts About Your Network                “Is it all working?”                                         Ne...
Monitor & Receive Alerts About Your Network               “What’s happening                     now?”                     ...
Discover Cloud Services              “What about cloud                 services?”                                     Clou...
Run an Easy-to-Use Help Desk              “How do I keep track                of everything?”       Help Desk and Ticket S...
Keep track of your IT Purchases                “How much am I                  purchasing?”       Track your IT purchases...
Create a user portal/Intranet              “How do I keep track                of everything?”        Create a customized ...
Access and build a Knowledgebase               “How do I empower                  my users?”           User Knowledgebase...
Connect With IT Pros and Vendors                   “Where can I find                     answers?”             Global Comm...
Extending Spiceworks   Install plugins, deploy scripts, shared reports, language packs and more; all authored by    Spice...
Going mobile with Spiceworks
IT Pros Across The World Use Spiceworks      … To Simplify Their Job (2.2 million!).
IT Geeks Pros Across The World Use Spiceworks             … To Simplify Their Job.
IT‟s Free. Really Free!            No Gimmicks. No Catches.        Here‟s How Spiceworks Keeps IT Free.
Can‟t Have or Don‟t Want Ads?            Have Spiceworks Your Way        Replace the ads and add your logo for $45 a      ...
Download & Install Spiceworks… In 5 Minutes            “Where can I get             Spiceworks?”1. Go to   www.spiceworks....
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Spiceworks Intro - Updated 2012 (Rob.Dunn)

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This presentation is part of a generic "intro" presentation given by Spiceworks (and shared on Slideshare). I added a few slides with additional information - hopefully it doesn't break the flow of the presentation!

I delivered this presentation at the Northern Illinois Networking Professionals meeting on 5/5/10.

Original presentation is here: http://www.slideshare.net/ground047/spiceworks-intro-presentation

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  • What do I have – Inventory, DashboardIs it all working – Alerts, Event monitoringHow much am I purchasing – Request Quotes, keep track of purchases per ticket or personHow do I keep track of everything – The Spiceworks dashboard and device inventoryWhere can I find answers – Spiceworks CommunityHow can I empower my users – KnowledgebaseWhat’s happening now – bandwidth monitoring, process lists, timelineHow do I report on what I have – Run canned or customized SQL reportsIs my network changing – view network device configurations and compare them with prior backups
  • Spiceworks is a small download, and is easy to set up. If you have a user account with proper credentials, then you can start scanning right away. If you have a Windows box, you can run it! There are reports of people using it to inventory thousands of devices.
  • HW & SW Assets are discovered via WMI queries across the network, gathering data on Windows machines, while others are scanned and inventoried using SNMP, WMI, SSH, SIP, MAC address, then HTTP. You can retrieve details such as:Installed servicesApplicationsRunning processes (live only)You can store additional meta data using custom attributes, such as department, assigned user, etc. per device or ticket, making them available for reporting later on.
  • You can scan SNMP devices and keep track of configuration changes. You can get a snapshot of what is going on with individual ports on supported devices.
  • Custom reports can be created using the canned interface, or can be generated using SQL statements (backend database is SQLite3). When you create a useful template, you can share it with the user community.
  • As I mentioned before, you can use Spiceworks to receive alerts about your network, although Spiceworks should not be thought of as an ‘active monitoring’ solution. Rather, it is more of a passive monitoring system that keeps you informed of changes within your network. I find that monitoring some events is a way to remind me to look at something later on and maybe generate a ticket to fix the issue.
  • You can configure Spiceworks to alert you when certain things occur – for example, if a network device like a router or switch configuration is changed, you want to be notified. Maybe an application you don’t want on your network is installed.
  • The Cloud is here. You need to discover if someone is utilizing Dropbox, Lastpass, Evernote, or more. The new cloud services detection feature will help you track these down.You can also enter any domain that you like and view information about domain expiration and general uptime.
  • Spiceworks can retrieve mails from an Exchange mailbox, in addition to pulling via SMTP and MAPI. Essentially, you create a dedicated mailbox for Spiceworks to work with – SW checks the inbox at predetermined intervals (2 min default), grabs the mail, creates a ticket from the message, then moves it to the ‘deleted items’ mailbox.Any updates made to the ticket within Spiceworks is added to the history, and this is sent out to the submitting email address. Any email responses with the ticket number in the subject will automatically be applied to the history. In addition, users can submit their own attachments to the tickets and they are stored within the system.You can support up to as many users as you need and have as many admin users you need with no obligation to Spiceworks.
  • You can keep track of all your IT purchases from within the purchasing module. In addition to keeping track of them in one place, you can also begin the purchasing process directly from a ticket. The purchase will be linked to that ticket and you can extend the process all the way through to sending a request for a quote from multiple vendors of your choosing or any of the pre-defined partners in Spiceworks.
  • Using the built-in portal feature of Spiceworks can allow a small business set up a rudimentary Intranet for employees. By default, it is a way for users to submit tickets via a web interface. Users can look up, comment on, submit new or close tickets via this interface, with a little work, it can become a bit more.This is however, not a replacement for Sharepoint, Joomla, Drupal – etc. (other full-featured portal packages). If you have something in place already that serves as a main Intranet, you should stick to that.
  • KB articles are available to your users via a secured link from Spicework’s servers. You can opt to make them public or private.The recipient doesn’t even need to be a Spiceworks user to view the document if you send them a link!6.2 will allow the user to dynamically search the KB database while they are typing their issue into the ticket form.
  • The real strength of Spiceworks lies within the community. As mentioned, it is approaching a million members and while I’m sure not all of them are actively contributing in the forums, there is a great deal of activity, and rarely will a question be unanswered.As with Experts Exchange and other technology-based groups and forums, points or “chilis” are awarded to those that can answer a question or provide a helpful answer. This is actually set to the scoville scale – measuring spicy heat, ranging from Pimento to Pure Capsaicin (I’m a habanero)
  • There are so many compelling reasons to use Spiceworks, and extending it using user-generated content is one of them. You can greatly enhance and tweak Spiceworks to your liking, even to the point where you can utilize the built-in plugin generator to tweak it even further.An example – we use Spiceworks as our maintenance tracking system as well, and I created a language plugin that would change the words “IT” (and some other verbiage) to be directly related to maintenance. In addition, I was able to hide various elements of the user interface that did not directly pertain to Maintenance – like the network map, inventory and reports.
  • With the new Spiceworks HD app, you can take control of your Help Desk from almost anywhere. Don’t worry, if you don’t have a supported mobile device, you can use Tickets Anywhere, a set of ticket commands which you can utilize through email to do just about everything you can do with the Help Desk interface.
  • All sorts of IT geeks use Spiceworks ;)Update your profile in the community to reflect your expertise. This will help others seek you out for answers (if you want!).
  • All sorts of geeks use Spiceworks ;)
  • Why is it free? The entire profit model for Spiceworks is ads that are presented within the interface itself. Many are skeptical of this approach at first, but have find that the ads are not obtrusive, and have led people down some avenues for additional information for a project they were working on.
  • $45 a month or $495 per year
  • Getting up and running does take little more or less than 5 minutes. The longest part of getting started is mostly the pre-work: Setting up a service account for your network scans (Windows AD account, MAC OSX or Linux credentials) Setting up a dedicated mailbox account for Spiceworks to work from Setting up the criteria for your network scans and waiting for the results to roll in (this doesn’t take very long)
  • Spiceworks Intro - Updated 2012 (Rob.Dunn)

    1. 1. Introduction to The Spiceworks IT Desktop October 2012
    2. 2. IT Management is Complicated! “Is it all working?” “Is my network changing?”“How do I keep track “Where can I find of everything?” answers?” “What do I have?” “How much am I purchasing?” “What’s happening now?”“How do I report on what I have?” How can I empower my users?
    3. 3. Spiceworks is for SMB IT Pros “Is Spiceworks for Me?” Spiceworks is designed for…  IT Pros who have admin rights on their network  Organizations with less than 1000 devices on their network. It will work with more, it just won‟t be as fast.  Running on a PC. It discovers Windows, OS X, Linux and Unix but you need to run it from a PC on your network.
    4. 4. Spiceworks System Requirements “What do I need for Spiceworks to work?” System Requirements*  Windows XP SP2+/Vista/7 or Windows Server 2003 SP1+/Server 2008  1.5GHz Pentium 4 Processor  1.0 GB RAM  Firefox, Google Chrome, Internet Explorer, Safari (client browser requirements) * http://community.spiceworks.com/help/Spiceworks_Requirements
    5. 5. Scanning with Spiceworks “What can I scan with Spiceworks?”  Windows Operating Systems via NetBIOS, WMI and SNMP  MAC, Linux and UNIX via SSH  Exchange 2003 (2007/2010 with an additional script)  Network devices via SNMP, HTTP, JetDirect, VOIP via SIP  VMWare ESX/vSphere  Cloud Services (Rackspace, Office365, Verecloud, Google Apps, etc.)
    6. 6. Spiceworks at a Glance Active Directory integration Supports remote sites Canned and SQL based reporting Knowledgebase Accessible via web browser Network discovery & alerting  Help desk ticketing  Cloud service detection  Purchasing & quote management  ODBC compliant database (SQLite3)  Powerful community
    7. 7. Inventory Your Network Assets “What do I have?” Inventory of Network Assets Automatically discover hardware & software Create custom attributes Inventory non-networked devices Inventory low-bandwidth sites using remote collectors Keep track of road-warrior Windows laptops with Spiceworks agent
    8. 8. Document your network “Is my network changing?” Network device configuration history Backup, compare and restore network device configurations Detect changes View interface statistics and attached devices View and manipulate your network map
    9. 9. Report on Important IT Info How do I report on what I have? Customizable Reports See software installations, disk usage, trouble tickets & more Easily create custom reports Export reports in CSV, PDF and Excel format Exchange report templates with other Spiceworks users Keep track of licenses with the licensing module
    10. 10. Monitor & Receive Alerts About Your Network “Is it all working?” Network Monitors & Alerts Monitor disk space, software installations, printer ink levels, anti-virus updates & more Create alerts to detect events and prevent issues See & set up alerts for Microsoft events across your environment Monitor the health of your Exchange server
    11. 11. Monitor & Receive Alerts About Your Network “What’s happening now?” Activities Get an email when unwanted software is installed View timelines of activities on devices and tickets Monitor UPS status and how they affect connected devices
    12. 12. Discover Cloud Services “What about cloud services?” Cloud Services Keep track of expiration and uptime for your domains Track cloud apps like Dropbox, Logmein, Basecamp, Evernote and more Google Apps, Office365 integration
    13. 13. Run an Easy-to-Use Help Desk “How do I keep track of everything?” Help Desk and Ticket Submission Submit tickets with attachments via email or web portal Create tickets in one click for devices that need attention Assign tickets across your IT team, manage projects and view progress Support as many users you want with as many admins as you need
    14. 14. Keep track of your IT Purchases “How much am I purchasing?” Track your IT purchases List and report on all your IT purchases through one interface Request quotes from your favorite (or new!) vendors Link purchases to tickets or people Get reviews of hardware without leaving Spiceworks
    15. 15. Create a user portal/Intranet “How do I keep track of everything?” Create a customized portal Update clients with important ticket details or company information Logon with email address or Active Directory credentials Create tabs with additional information Create custom forms for software requests
    16. 16. Access and build a Knowledgebase “How do I empower my users?” User Knowledgebase Create articles for you, your team, or the rest of the Spiceworks community Information is securely stored on Spiceworks‟ servers Dynamically search for KB articles relating to submitter‟s question in User portal Share a KB link with your users (even non-Spiceworks users!)
    17. 17. Connect With IT Pros and Vendors “Where can I find answers?” Global Community of IT Pros Ask IT questions and share answers Join groups of IT pros based on interest, geography, expertise, etc. See recommendations & ratings on IT products & services from other IT pros Follow vendors, then discuss topics on their dedicated page Browse and review submitted How- tos
    18. 18. Extending Spiceworks Install plugins, deploy scripts, shared reports, language packs and more; all authored by Spiceworks partners and community members Customize your dashboard view or create new views altogether with custom widgets that support RSS feeds, iFrame, charts, custom add-ons, etc. Integrate existing monitoring systems with Spiceworks via „External Alerts‟ Create custom email templates for your end-users to brand your help desk Use custom attributes to track additional data about your assets
    19. 19. Going mobile with Spiceworks
    20. 20. IT Pros Across The World Use Spiceworks … To Simplify Their Job (2.2 million!).
    21. 21. IT Geeks Pros Across The World Use Spiceworks … To Simplify Their Job.
    22. 22. IT‟s Free. Really Free! No Gimmicks. No Catches. Here‟s How Spiceworks Keeps IT Free.
    23. 23. Can‟t Have or Don‟t Want Ads? Have Spiceworks Your Way Replace the ads and add your logo for $45 a month with Spiceworks MyWay.
    24. 24. Download & Install Spiceworks… In 5 Minutes “Where can I get Spiceworks?”1. Go to www.spiceworks.com/down load2. Click “Get the download here”3. Enjoy IT Freedom in less than 5 minutes! www.spiceworks.com
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