Getting IT Right! Presented by: Micheal Axelsen Director Applied Insight Pty Ltd

INTRODUCTION

About this presentation

About the speaker Services Micheal Axelsen provides consulting services in the business governance of information technology, and the development and implementation of information technology business strategy Position and qualifications Director of Applied Insight Pty Ltd Chair of CPA Australia Information Technology & Management Centre of Excellence Qualifications Bachelor of Commerce (Hons) Masters of Information Systems CPA (Specialist in Information Technology)

Services

Micheal Axelsen provides consulting services in the business governance of information technology, and the development and implementation of information technology business strategy

Position and qualifications

Director of Applied Insight Pty Ltd

Chair of CPA Australia Information Technology & Management Centre of Excellence

Qualifications

Bachelor of Commerce (Hons)

Masters of Information Systems

CPA (Specialist in Information Technology)

War Stories Snap Poll To ensure that we remain relevant to our clients in today’s changing marketplace, please complete the snap poll in your workbooks The information captured helps us to deliver services and products that are relevant and meaningful to your business

Snap Poll

To ensure that we remain relevant to our clients in today’s changing marketplace, please complete the snap poll in your workbooks

The information captured helps us to deliver services and products that are relevant and meaningful to your business

WAR STORIES

War Stories Distributed Retail Business Ageing information system without support Management reports take two months Implemented business intelligence (COGNOS) tool Fundamental controls not in place Garbage in, garbage out Reporting still not timely or accurate

Distributed Retail Business

Ageing information system without support

Management reports take two months

Implemented business intelligence (COGNOS) tool

Fundamental controls not in place

Garbage in, garbage out

Reporting still not timely or accurate

GETTING IT RIGHT!

Getting IT Right! Align with the business What needs to be done Focus & Implement

Align with the business

Getting IT Right!

Aligning IT with the business

BUSINESS GOALS

Business goals Ranking business goals Ranking these business goals will determine the business’ IT goals, and thus the IT processes to be improved: Financial Customer Internal Learning & Growth Exercise Review the case study provided in groups Identify Organisational Focus Identify Business Goals Identify Priority Processes

Ranking business goals

Ranking these business goals will determine the business’ IT goals, and thus the IT processes to be improved:

Financial

Customer

Internal

Learning & Growth

Exercise

Review the case study provided in groups

Identify Organisational Focus

Identify Business Goals

Identify Priority Processes

DEVELOPING THE WORK PROGRAM

Developing the work program Doing something Process up until now has been about aligning IT with the business Now we need to ‘do something’ about implementing the identified processes to the required level of maturity The ‘work program’ is the instrument for this Maturity Assessment Level Description 0 Non-existent 1 Initial/ad hoc 2 Repeatable but intuitive 3 Defined process 4 Managed and measurable 5 Optimised

Doing something

Process up until now has been about aligning IT with the business

Now we need to ‘do something’ about implementing the identified processes to the required level of maturity

The ‘work program’ is the instrument for this

Maturity Assessment

Developing the work program Developing the work program Identify challenges that currently constrain the maturity of processes Lets you focus on what you need to do to meet the business’ goals Select from a a portfolio of solutions that will increase the maturity of these IT processes, and implement this in a staged work program

Developing the work program

Identify challenges that currently constrain the maturity of processes

Lets you focus on what you need to do to meet the business’ goals

Select from a a portfolio of solutions that will increase the maturity of these IT processes, and implement this in a staged work program

Challenges in IT Management Developing the work program Identify challenges that currently constrain the maturity of processes Lets you focus on what you need to do to meet the business’ goals Select from a a portfolio of solutions that will increase the maturity of these IT processes Implement in a work program

Developing the work program

Identify challenges that currently constrain the maturity of processes

Lets you focus on what you need to do to meet the business’ goals

Select from a a portfolio of solutions that will increase the maturity of these IT processes

Implement in a work program

Challenges in IT management

Solution portfolio

Solution portfolio

Solution portfolio

Solution portfolio

Workable tips Workable tips In-House Software – have a good lie down before starting anything adventurous Say ‘No’ more often Risk-adjusted cost-benefit (business case) IT needs to ask, ‘What’s the business value?’ If you can’t measure it, you can’t manage it Turn the value equation around

Workable tips

In-House Software – have a good lie down before starting anything adventurous

Say ‘No’ more often

Risk-adjusted cost-benefit (business case)

IT needs to ask, ‘What’s the business value?’

If you can’t measure it, you can’t manage it

Turn the value equation around

Solution portfolio

Solution portfolio

Solution portfolio

Workable tips Workable tips Don’t jump from ‘What’ to ‘How’ without asking ‘Why’ Break projects into three-month milestones Murphy’s Law is very real Adopt at least the weekly, monthly, quarterly cycles Be good to your mother

Workable tips

Don’t jump from ‘What’ to ‘How’ without asking ‘Why’

Break projects into three-month milestones

Murphy’s Law is very real

Adopt at least the weekly, monthly, quarterly cycles

Be good to your mother

Workable tips Workable tips Don’t jump from ‘What’ to ‘How’ without asking ‘Why’ Break projects into three-month milestones Murphy’s Law is very real Adopt at least the weekly, monthly, quarterly cycles Be good to your mother

Workable tips

Don’t jump from ‘What’ to ‘How’ without asking ‘Why’

Break projects into three-month milestones

Murphy’s Law is very real

Adopt at least the weekly, monthly, quarterly cycles

Be good to your mother

IMPLEMENTING THE WORK PROGRAM

Implementing the work program Your goals in implementation How do you turning a ‘dry and dusty’ work program into something that works? Identify the overall program of work, roughly outline the requirements and dependencies, and set out quarterly due dates Set out in a quarterly ‘action plan’ identifying mini-projects and business outcomes Better business habits Daily Weekly Monthly Quarterly

Your goals in implementation

How do you turning a ‘dry and dusty’ work program into something that works?

Identify the overall program of work, roughly outline the requirements and dependencies, and set out quarterly due dates

Set out in a quarterly ‘action plan’ identifying mini-projects and business outcomes

Better business habits

Daily

Weekly

Monthly

Quarterly

CONCLUSION

Conclusion In finishing... Questions & Answers? No-one said it was easy! To get IT right, you need to focus on what works for your business and deliver over time Feel free to contact me for more information; also see my blog: www.michealaxelsen.com Please complete our evaluation form and stay for networking!

In finishing...

Questions & Answers?

No-one said it was easy!

To get IT right, you need to focus on what works for your business and deliver over time

Feel free to contact me for more information; also see my blog: www.michealaxelsen.com

Please complete our evaluation form and stay for networking!

CONTACT DETAILS Micheal Axelsen Director, Applied Insight Pty Ltd m: 0412 526 375 t: +61 7 3139 0325 e: [email_address] blog: www.michealaxelsen.com Applied Insight Pty Ltd PO Box 603 Toowong DC 4066 AUSTRALIA

RESOURCES

Resources COBIT ITIL www.isaca.org www.itgi.org www.itil.org www.michealaxelsen.com www.appliedinsight.com.au

COBIT

ITIL

www.isaca.org

www.itgi.org

www.itil.org

www.michealaxelsen.com

www.appliedinsight.com.au