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Standards / Models for Setting Up a Robust TCoE - Maveric Systems

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This presentation explores different building blocks for robust Testing Centers of Excellence (TCoE) along with standards / models that can be used for defining and implementing them.

This presentation explores different building blocks for robust Testing Centers of Excellence (TCoE) along with standards / models that can be used for defining and implementing them.

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  • 1. MAVERIC’S POINT OF VIEW Standards / Models for Setting Up a Robust TCoE Abstract: This paper explores different building blocks for robust Testing Centers of Excellence (TCoE) along with standards / models that can be used for defining and implementing them. 27-11-2012 Vol. 9 www.maveric-systems.com
  • 2. Maveric’s Point Of View2 Introduction Testing is a necessary prerequisite for successfully building and implementing Information Technology Systems. Many organizations are setting up Testing Centers of Excellence (TCoE) to meet their testing needs and to continually improve their IT operations. As a part of the organizational transformation to Centers of Excellence, testing is being moved out from development and business teams to a centralized testing team. Many organizations have implemented a TCoE solution and many more are on their way to setting up more centers to achieve testing efficiencies. However, while some of these organizations lost their initial momentum, some others discontinued due to the lack of value realization. This has led to claims that TCoE does not deliver much value. On the contrary, the TCoE strategy is the right strategy for organizations to adopt for achieving testing efficiencies. This paper examines the various standards / models that can be used to set up and operate a robust TCoE. The TCoE Scaffold A robust TCoE is based on the following fundamental building blocks: • An understanding of the current testing state through an as-is assessment • Core-flexible resourcing • Test process framework • Project management framework • Service management framework • Common tools, infrastructure and automation • Competency development • Test governance mechanism Each of these building blocks benefit immensely by adopting practices from established standards / models from the industry in accordance with their context. This shall also help the stakeholders benchmark the maturity of their TCoE practices vis-à-vis industry best practices. Standards / Models for TCoE The Standards / Models that can be used for defining and implementing the building blocks for a robust TCoE are summarized below:
  • 3. Maveric’s Point Of View3 TCoE building block Model / Standard Where to use As-is assessment TPI® Next, TMMi® • Assess the maturity of current testing practices • Identify strengths & weaknesses • Prioritize improvement actions based on business goals Core-flexible resourcing TMAP® Next, P-CMM® • Identify the testing team structure • Roles & responsibilities • Career growth path Test Process Framework TMAP® Next, ISTQB • Glossary of testing terms as applicable to the organization • Definition of test policy • Define test levels & test types applicable • Policies, procedures & guidelines for planning, preparation, specification, execution, completion & control of testing • Identify test coverage requirements and corresponding test design techniques to be used Project management framework PMI® PMBOK, PRINCE 2® , TMAP® Next, ISTQB • Define the project management methodology • Policies, procedures & guidelines for management of testing tasks / projects Service management framework ITIL® , CMMI® for Services, ISO 20000 • Define service strategy • Define the SLAs and OLAs of TCoE organization • Integration with other functions / departments for provision of seamless IT services • Define procedures for SLA management, capacity management, asset management & configuration management Common tools, infrastructure & automation TMAP® Next, CMMI® , TOGAF® • Evaluating and selection of tool set for test management, automation, security & performance testing • Develop and implement roadmap • Identify the route-to-live based on the test strategy • Test environment / infrastructure evaluation and redesign • Define test environment / infrastructure management practices Competency development ISTQB, TMAP® Next, P-CMM® • Skill assessment • Training & certification • Career growth plans
  • 4. Maveric’s Point Of View4 Test governance mechanism COBIT® , TPI® Next, TMMi® , Six Sigma • Metrics collection, reporting & analysis • Organization repositories • Continual improvement • Periodic audits / assessments to check for compliance & improvement opportunities Note: All registered trademarks are referred Table 1: Standards / Models usage for TCoE Conclusion It is important to identify the key areas that need to be addressed when establishing a TCoE, so that clear directions, initiatives and strong support by top management can be achieved. There is no single model for building a robust Test Center of Excellence. The closest working combination for deriving guidance to set up a TCoE comes from TPI® Next and TMAP® Next. However, additional guidance has to be derived in service management, governance and competency development areas for a well-rounded TCoE. Organizations embarking on setting up a TCoE have to do necessary ground work to identify the standards / models that are suitable to its context and utilize them. References TMMi® 2009, Editor: Erik van Veenendaal, Copyright© TMMi Foundation, Ireland.©2009 TMMi Foundation. TPI® Next In November 2009 by [Sogeti]2 and Capgemini group of members [Koomen and Pol] T. Koomen and M. Pol (1999), Test Process Improvement, Addison-Wesley, ISBN 0-201-59624-55 Authors Hari Babu T, Principal Consultant - Process Assurance Pavan Kumar, Consultant - Process Assurance
  • 5. Maveric’s Point Of View MAVERIC SYSTEMS 2012 We’re a leading provider of assurance services across the technology adoption lifecycle bringing tangible value to clients by singularly focusing on enhancing quality from requirements to release. Our Program Assurance, Process Assurance and Application Assurance services bring end-to-end assurance capabilities to client engagements. We take accountability for requirements definition, requirements validation, comprehensive functional & non-functional testing and quality process assessment, definition & improvement. We support clients through managed testing services as well as testing of packaged applications. We have supported a large number of clients (in banking, insurance and telecom verticals) over the last decade through their transformation programs involving implementation of core business systems, CRM systems, payment systems, billing systems and other sub-systems. We power technology-led business transformation programs for leading corporates through our definitive domain expertise, superior knowledge of industry-standard solutions, innovative testing productivity accelerators and relentless passion. Headquartered in Chennai, we have offices in Mumbai, Bangalore, Dubai, Riyadh, London, New Jersey, Kuala Lumpur and Singapore. We also have a dedicated global offshore delivery center and a Testing R&D lab in Chennai. Maveric Systems Limited (Corporate Office):  Fagun Mansion, 74, Ethiraj Salai, Egmore, Chennai - 600 105. Phone: +91 - 44 - 2820 7690. Fax: +91 - 44 - 2820 7691. Write to us at info@maveric-systems.com | www.maveric-systems.com The contents of this document are entirely a Maveric perspective and is based on our experience and expertise in the industry. All rights reserved.