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IAOP LAC Summit Conference
 

IAOP LAC Summit Conference

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    IAOP LAC Summit Conference IAOP LAC Summit Conference Presentation Transcript

    • The 2011 Latin American Outsourcing Summit®Las Américas Global Resort and Convention Center ● Cartagena, Colombia ● May 26 - 27, 2011Nearshore and its Rightful place in Global Sourcing Mauricio A. Velásquez, COP, Business Development Manager, Teleperformance Colombia www.IAOP.org
    • The 2011 Latin American Outsourcing Summit® ● Cartagena, Colombia ● May 26-27, 2011 Latin America, A snapshot when speaking of outsourcingCopyright © 2011 IAOP. All Rights Reserved.
    • The 2011 Latin American Outsourcing Summit® ● Cartagena, Colombia ● May 26-27, 2011 Tremendous Opportunities to discoverCopyright © 2011 IAOP. All Rights Reserved.
    • The 2011 Latin American Outsourcing Summit® ● Cartagena, Colombia ● May 26-27, 2011Copyright © 2011 IAOP. All Rights Reserved.
    • The 2011 Latin American Outsourcing Summit® ● Cartagena, Colombia ● May 26-27, 2011  2010 represented a region growth of 6.1% Fuente: CEPAL – Comisión Económica para América Latina Many languages, many culturesCopyright © 2011 IAOP. All Rights Reserved.
    • The 2011 Latin American Outsourcing Summit® ● Cartagena, Colombia ● May 26-27, 2011  Unemployment rate reduced from 8.2% in 2009 to 7.6% in 2010 Fuente: CEPAL – Comisión Económica para América Latina Many languages, many culturesCopyright © 2011 IAOP. All Rights Reserved.
    • The 2011 Latin American Outsourcing Summit® ● Cartagena, Colombia ● May 26-27, 2011  Literacy rate 2010 • Men: 96.8% • Women: 97.4% Fuente: CEPAL – Comisión Económica para América Latina Many languages, many culturesCopyright © 2011 IAOP. All Rights Reserved.
    • The 2011 Latin American Outsourcing Summit® ● Cartagena, Colombia ● May 26-27, 2011  Latin America and The Caribbean, Foreign direct investment grow 40% in 2010 compared to 2009 Fuente: CEPAL – Comisión Económica para América Latina Many languages, many culturesCopyright © 2011 IAOP. All Rights Reserved.
    • The 2011 Latin American Outsourcing Summit® ● Cartagena, Colombia ● May 26-27, 2011  Global business participation in the region grew from 5 to 10% Fuente: CEPAL – Comisión Económica para América Latina Many languages, many culturesCopyright © 2011 IAOP. All Rights Reserved.
    • The 2011 Latin American Outsourcing Summit® ● Cartagena, Colombia ● May 26-27, 2011 Conditions on major cities throughout the region improved More educational centers + concrete education policies = young trained labor force Better social conditions Better EducationCopyright © 2011 IAOP. All Rights Reserved.
    • The 2011 Latin American Outsourcing Summit® ● Cartagena, Colombia ● May 26-27, 2011 Latin America with high expectations and expected growth on the outsourcing businessCopyright © 2011 IAOP. All Rights Reserved.
    • The 2011 Latin American Outsourcing Summit® ● Cartagena, Colombia ● May 26-27, 2011 High Skilled workforce, optimum costs and cultural affinity with target markets Thanks toCopyright © 2011 IAOP. All Rights Reserved.
    • The 2011 Latin American Outsourcing Summit® ● Cartagena, Colombia ● May 26-27, 2011 What processes or functions should be outsourced?Copyright © 2011 IAOP. All Rights Reserved.
    • The 2011 Latin American Outsourcing Summit® ● Cartagena, Colombia ● May 26-27, 2011 Information Technology Outsourcing ITO Business Process Outsourcing BPOWhat processes Knowledge or functions should be Process Outsourcing KPO outsourced?Copyright © 2011 IAOP. All Rights Reserved.
    • The 2011 Latin American Outsourcing Summit® ● Cartagena, Colombia ● May 26-27, 2011 Information Technology Outsourcing ITO Software R&D IT Consulting Infrastructure Management Application Management. Multinationals and Multilatinas with solid proven experience Servicing Domestic & Nearshore MarketsCopyright © 2011 IAOP. All Rights Reserved.
    • The 2011 Latin American Outsourcing Summit® ● Cartagena, Colombia ● May 26-27, 2011 Business Process Outsourcing BPOWhat processes Knowledge or functions should be Process Outsourcing KPO outsourced?Copyright © 2011 IAOP. All Rights Reserved.
    • The 2011 Latin American Outsourcing Summit® ● Cartagena, Colombia ● May 26-27, 2011 BPO Business Process OutsourcingCustomer Relationship Management (Sales, Marketing, CallCenters/Contact Centers)Human Resource Management (Training, Talent Mgmt, Payroll,Recruiting)Enterprise Resource Management (F&A, Procurement, Logistics,Supply Chain, Document/Content Mgmt)Industry Specific Services (BFSI, Manufacturing, Telco, Energy,etc.)Servicing Domestic Markets, Offshore & NearshoreCopyright © 2011 IAOP. All Rights Reserved.
    • The 2011 Latin American Outsourcing Summit® ● Cartagena, Colombia ● May 26-27, 2011 BPO Business Process Outsurcing TELEPERFORMANCE, Worldwide leader on customer experiences founded in 1978 Worldwide leader 120,000+ employees Revenue of US$ 2.78bi in 2010 268 contact centers Presence in 50 countries 66 languages and dialectsCopyright © 2011 IAOP. All Rights Reserved.
    • The 2011 Latin American Outsourcing Summit® ● Cartagena, Colombia ● May 26-27, 2011What processes Knowledge or functions should be Process Outsourcing KPO outsourced?Copyright © 2011 IAOP. All Rights Reserved.
    • The 2011 Latin American Outsourcing Summit® ● Cartagena, Colombia ● May 26-27, 2011 Knowledge Process Outsourcing KPO Investment / Business research services Data Analytics & Market research Legal process outsourcing Business operations support, analytics & management Servicing Domestic & Nearshore MarketsCopyright © 2011 IAOP. All Rights Reserved.
    • The 2011 Latin American Outsourcing Summit® ● Cartagena, Colombia ● May 26-27, 2011 Outsourcing in Latin America We can say that work for the different Outsourcing disciplines is being done But, How competitive is being done?Copyright © 2011 IAOP. All Rights Reserved.
    • The 2011 Latin American Outsourcing Summit® ● Cartagena, Colombia ● May 26-27, 2011 Outsourcing Global Market presents a dynamic behavior over the last years. FUENTE: DUKE CGGC (MARZO 2010) CON DATOS DEL OECD Average anual growth per segments (%) Revenue per segments (USD billones) 2005 – 2010. 2005 – 2010.Copyright © 2011 IAOP. All Rights Reserved.
    • The 2011 Latin American Outsourcing Summit® ● Cartagena, Colombia ● May 26-27, 2011 Global Market ITO & BPO (2007) Players Latin America participation is only6% of the Global market FUENTE: EVEREST RESEARH INSTITUTE, McKINSEY GLOBAL INSTITUTE, NASSCOM STRATEGIC REVIEW 2007Copyright © 2011 IAOP. All Rights Reserved.
    • The 2011 Latin American Outsourcing Summit® ● Cartagena, Colombia ● May 26-27, 2011 ¿What is a Foreign Company looking for in Latin America?Copyright © 2011 IAOP. All Rights Reserved.
    • The 2011 Latin American Outsourcing Summit® ● Cartagena, Colombia ● May 26-27, 2011 ¿What is a Foreign company looking for in Latin America?  The correct PRICE  Favorable business ENVIRONMENT QUALITY and Skills • Human Capital • Certifications INDUSTRY maturityCopyright © 2011 IAOP. All Rights Reserved.
    • The 2011 Latin American Outsourcing Summit® ● Cartagena, Colombia ● May 26-27, 2011 Future in Latin AméricaCopyright © 2011 IAOP. All Rights Reserved.
    • The 2011 Latin American Outsourcing Summit® ● Cartagena, Colombia ● May 26-27, 2011 The potential is: • Privileged Location • Talent availability • Competitive and innovative spiritCopyright © 2011 IAOP. All Rights Reserved.
    • The 2011 Latin American Outsourcing Summit® ● Cartagena, Colombia ● May 26-27, 2011 A.T. Kearney Global Services Location Index Financial People Skills and Business Country Rank Talent Score Attractiveness availability environment 2007 2009 2011 2007 2009 2011 2007 2009 2011 2007 2009 2011 2007 2009 2011 India 1 1 1 3.22 3.13 3.11 2.34 2.48 2.76 1.44 1.30 1.14 7.00 6.91 7.01 Brazil 5 12 12 2.64 2.18 2.02 1.78 1.83 2.07 1.47 1.37 1.38 5.89 5.39 5.48 Chile 7 8 10 2.65 2.41 2.44 1.18 1.20 1.27 1.93 1.37 1.82 5.76 5.50 5.52 Philippines 8 7 9 3.26 3.19 3.18 1.23 1.17 1.31 1.26 1.24 1.16 5.75 5.60 5.65 Mexico 10 11 6 2.63 2.48 2.68 1.49 1.50 1.60 1.61 1.45 1.44 5.73 5.43 5.72 Uruguay 22 36 41 2.95 2.46 2.42 0.98 1.00 0.91 1.54 1.43 1.42 5.47 4.89 4.75 Argentina 23 27 30 2.91 2.47 2.45 1.30 1.34 1.58 1.26 1.21 1.09 5.47 5.02 5.12 Jamaica 32 24 33 2.83 2.77 2.81 0.96 0.79 0.72 1.49 1.49 1.34 5.29 5.06 5.01 Costa Rica 34 23 19 3.00 2.67 2.84 0.86 0.89 0.94 1.36 1.50 1.56 5.22 5.07 5.34 Panama 41 43 34 2.88 2.48 2.77 0.75 0.70 0.72 1.40 1.40 1.49 5.02 4.58 4.98 Colombia n.s. n.s. 43 n.s. n.s. 2.34 n.s. n.s. 1.20 n.s. n.s. 1.18 n.s. n.s. 4.72 Source: A.T. Kearney Global Services Location Index, 2007, 2009, 2011.Copyright © 2011 IAOP. All Rights Reserved.
    • The 2011 Latin American Outsourcing Summit® ● Cartagena, Colombia ● May 26-27, 2011 Hedrick & Struggles. Mapping talent in LatinAmerica. The Economist Intelligence Unit. Talent Index 2013 Colors on the map represent Talent Index ranking in 2013 for each one of the 10 Latin Countries.Copyright © 2011 IAOP. All Rights Reserved.
    • The 2011 Latin American Outsourcing Summit® ● Cartagena, Colombia ● May 26-27, 2011 High quality education in Science and Mathematics in Latin America, 2010 Source: IMD World Competitiveness, 2010. Ranking among 57 countries. World Economic Forum, Executive Opinion Survey 2008, 2009Copyright © 2011 IAOP. All Rights Reserved.
    • The 2011 Latin American Outsourcing Summit® ● Cartagena, Colombia ● May 26-27, 2011 Avaliability of Qualified Labor, 2010 Source: IMD World Competitiveness, 2010. Ranking among 57 countries.Copyright © 2011 IAOP. All Rights Reserved.
    • The 2011 Latin American Outsourcing Summit® ● Cartagena, Colombia ● May 26-27, 2011 Comparison in Latin America Source: IMD World Competitiveness, 2010. Ranking among 57 countries.Copyright © 2011 IAOP. All Rights Reserved.
    • The 2011 Latin American Outsourcing Summit® ● Cartagena, Colombia ● May 26-27, 2011 ¿What should we do from Latin America?Copyright © 2011 IAOP. All Rights Reserved.
    • The 2011 Latin American Outsourcing Summit® ● Cartagena, Colombia ● May 26-27, 2011  Build REAL processes Government - Companies - CommunityCopyright © 2011 IAOP. All Rights Reserved.
    • The 2011 Latin American Outsourcing Summit® ● Cartagena, Colombia ● May 26-27, 2011  Social opportunities promotionCopyright © 2011 IAOP. All Rights Reserved.
    • The 2011 Latin American Outsourcing Summit® ● Cartagena, Colombia ● May 26-27, 2011  Market conditions improvement • Better Doing Business • Economic advantagesCopyright © 2011 IAOP. All Rights Reserved.
    • The 2011 Latin American Outsourcing Summit® ● Cartagena, Colombia ● May 26-27, 2011 PERCEPTION strategyCopyright © 2011 IAOP. All Rights Reserved.
    • The 2011 Latin American Outsourcing Summit® ● Cartagena, Colombia ● May 26-27, 2011 Latin America, land of business opportunitiesCopyright © 2011 IAOP. All Rights Reserved.
    • The 2011 Latin American Outsourcing Summit®Las Américas Global Resort and Convention Center ● Cartagena, Colombia ● May 26-27, 2011 Copyright © 2011 IAOP. All Rights Reserved.