Building Sustainable e-Participation Strategies using Living Labs
Upcoming SlideShare
Loading in...5
×

Like this? Share it with your network

Share

Building Sustainable e-Participation Strategies using Living Labs

  • 347 views
Uploaded on

14 June 2012, Mini track on e-Participation ECEG-2012, Barcelona, Spain

14 June 2012, Mini track on e-Participation ECEG-2012, Barcelona, Spain

More in: Education , Technology
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Be the first to comment
    Be the first to like this
No Downloads

Views

Total Views
347
On Slideshare
249
From Embeds
98
Number of Embeds
2

Actions

Shares
Downloads
3
Comments
0
Likes
0

Embeds 98

http://scm.ulster.ac.uk 96
http://193.61.148.36 2

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
    No notes for slide

Transcript

  • 1. Stream B: Mini track on e-Participation ECEG-2012 Copyright 2012, Maurice MulvennaBuilding Sustainable e-Participation Strategies usingLiving LabsMaurice MulvennaTRAIL Living Lab, University of UlsterAuthors: Brian Cleland, Maurice Mulvenna, Brendan Galbraith, Jonathan Wallace, Suzanne Martin
  • 2. Stream B: Mini track on e-Participation ECEG-2012 Copyright 2012, Maurice MulvennaOutline• Living Labs• eParticipation• PARTERRE• Case Study Characteristics• Findings• Conclusions
  • 3. Stream B: Mini track on e-Participation ECEG-2012 Copyright 2012, Maurice MulvennaOutline• Living Labs• eParticipation• PARTERRE• Case Study Characteristics• Findings• Conclusions
  • 4. Stream B: Mini track on e-Participation ECEG-2012 Copyright 2012, Maurice MulvennaLiving LabsMulvenna, M.D., Bergvall-Kareborn, B., Galbraith, B., Wallace, J.G., Martin,S., Living Labs are Innovation Catalysts, In: Howlett, R.J., (Ed.) Innovationthrough Knowledge Transfer 2010, Springer, pp.253-264, 2011.
  • 5. Stream B: Mini track on e-Participation ECEG-2012 Copyright 2012, Maurice MulvennaLiving LabsMulvenna, M.D., Martin, S., McDade, D., Beamish, E., de Oliveira, A.,Kivilehto, A., (2011) TRAIL Living Labs Survey 2011: A Survey of the ENOLLLiving Labs, University of Ulster, 40 pages.
  • 6. Stream B: Mini track on e-Participation ECEG-2012 Copyright 2012, Maurice MulvennaLiving LabsMulvenna, M.D., Martin, S., Living Labs: Framework and Engagement,Innovation through Knowledge Transfer (InnovateKT-2012), 19-20 April,2012, Bournemouth, UK. Springer
  • 7. Stream B: Mini track on e-Participation ECEG-2012 Copyright 2012, Maurice MulvennaWhat are Living Labs?"This non-profit network is the first of its kind. Itbrings together innovation professionals with largegroups of citizens/users - across geographicaladministrative organisational and cultural borders - injoint innovation actions to address peoples everyday needs and desires as well as major globalchallenges.”Mikael Börjeson,CEO CDT Sweden, Botnia Living Lab (Sweden) ENoLL Council member, Founding member ofENoLL
  • 8. Stream B: Mini track on e-Participation ECEG-2012 Copyright 2012, Maurice Mulvenna
  • 9. Stream B: Mini track on e-Participation ECEG-2012 Copyright 2012, Maurice MulvennaWhy Bother?• Living labs:– Embody triple helix partnerships (public, private, academic)– Bring user-centred perspectives to triple-helix– Co-creation– Service / product innovation
  • 10. Stream B: Mini track on e-Participation ECEG-2012 Copyright 2012, Maurice MulvennaLiving Labs
  • 11. Stream B: Mini track on e-Participation ECEG-2012 Copyright 2012, Maurice MulvennaSurvey 2011
  • 12. Stream B: Mini track on e-Participation ECEG-2012 Copyright 2012, Maurice MulvennaSurvey 2011
  • 13. Stream B: Mini track on e-Participation ECEG-2012 Copyright 2012, Maurice MulvennaSurvey 2011
  • 14. Stream B: Mini track on e-Participation ECEG-2012 Copyright 2012, Maurice MulvennaSurvey 2011: Lost in Translation• “it can be hard to get constructive and instructive comments fromusers that are not used to giving feedback and analysing a serviceworking with small numbers in focus groups gives rich data butwhat if those statements are not reflected by the survey majoritytechnical developers have own ideas and feasibility of requestmight not be given within a project timeframe and budget”,• “End user and engineers are not talking the same ‘language’ i.e., itis not always easy to understand what end user means and viceversa”,• “there is a need of translation, the language used is different whendiscussing with an expert or a layman”,• “Translation from end user to specialists” and• “End users and developers are not speaking the ‘same language’”.
  • 15. Stream B: Mini track on e-Participation ECEG-2012 Copyright 2012, Maurice MulvennaOutline• Living Labs• eParticipation• PARTERRE• Case Study Characteristics• Findings• Conclusions
  • 16. Stream B: Mini track on e-Participation ECEG-2012 Copyright 2012, Maurice MulvennaeParticipation“involves the extension and transformation ofparticipation in societal democratic and consultativeprocesses, mediated by information and communicationtechnologies”- Sanford, C. and Rose, J. (2007) Characterizing eParticipation,International Journal of Information Management, Volume 27, Issue 6, December 2007, Pages 406-421
  • 17. Stream B: Mini track on e-Participation ECEG-2012 Copyright 2012, Maurice Mulvenna
  • 18. Stream B: Mini track on e-Participation ECEG-2012 Copyright 2012, Maurice Mulvenna
  • 19. Stream B: Mini track on e-Participation ECEG-2012 Copyright 2012, Maurice MulvennaOutline• Living Labs• eParticipation• PARTERRE• Case Study Characteristics• Findings• Conclusions
  • 20. Stream B: Mini track on e-Participation ECEG-2012 Copyright 2012, Maurice MulvennaTRAIL• Based at University of Ulster• First Living Lab in Northern Ireland (2007)• Engaging with local communities and enterprises todesign co-creative solutions• From linear model to networked model• Cycles of innovation activity• “Triple Helix” partnerships
  • 21. Stream B: Mini track on e-Participation ECEG-2012 Copyright 2012, Maurice MulvennaPARTERRE• The overarching objective of the PARTERRE project(funded by EU CIP support) is to deploy ICT to enhancethe direct participation of citizens, stakeholders and civilsociety in democratic decision-making processes usingElectronic Town Meeting (eTM) software and methods• Town Meeting is a form of structured participation in localgovernment practised in the New England region of theUnited States since colonial times, and in some WesternStates since at least the late 19th century, where an entirecommunity was invited by government officials to gather ina public place to formulate suggestions or providefeedback on specific policy issues.
  • 22. Stream B: Mini track on e-Participation ECEG-2012 Copyright 2012, Maurice MulvennaPARTERRE Process• Setting the scene• Polling• Topic of discussion: 1,...n• Polling• Reflection• Delivery
  • 23. Stream B: Mini track on e-Participation ECEG-2012 Copyright 2012, Maurice MulvennaPARTERRE Process• Setting the scene• Polling• Topic of discussion: 1,...n• Polling• Reflection• Delivery
  • 24. Stream B: Mini track on e-Participation ECEG-2012 Copyright 2012, Maurice MulvennaPARTERRE
  • 25. Stream B: Mini track on e-Participation ECEG-2012 Copyright 2012, Maurice MulvennaPARTERRE
  • 26. Stream B: Mini track on e-Participation ECEG-2012 Copyright 2012, Maurice MulvennaPARTERRE
  • 27. Stream B: Mini track on e-Participation ECEG-2012 Copyright 2012, Maurice MulvennaPARTERRE
  • 28. Stream B: Mini track on e-Participation ECEG-2012 Copyright 2012, Maurice MulvennaOutline• Living Labs• eParticipation• PARTERRE• Case Study Characteristics• Findings• Conclusions
  • 29. Stream B: Mini track on e-Participation ECEG-2012 Copyright 2012, Maurice MulvennaCase Studies• Engaging with over 400 people• Broad range of topics
  • 30. Stream B: Mini track on e-Participation ECEG-2012 Copyright 2012, Maurice MulvennaCase Studies• Strategy for Allied Health Professionals in Northern Ireland -August 2011 (90 people)– Promoting Person-Centred Care– Delivering Safe and Effective Care– Maximising Resources for Success– Supporting and Developing the AHP Workforce• Open Government – Making Open Data Real - September2011 (50 people)– An enhanced right to data– Setting transparency standards– Corporate and personal responsibility– Meaningful Open Data– Government sets the example– Innovation with Open Data
  • 31. Stream B: Mini track on e-Participation ECEG-2012 Copyright 2012, Maurice MulvennaCase Studies• Partnerships for Business Innovation – Engaging forGrowth - November 2011 (60 people)– Awareness and Identifying Need– Meeting the Need and Identifying Gaps in Current Provision– Identifying Inhibitors for Businesses Seeking to Innovate– Overcoming Barriers to Ensure that Engagement Benefits Everyone• Worklessness Within North Belfast - November 2011 (80people)– Reflections on Mid-term Review for North Belfast– What Works, What Doesn’t – What Now?– The Impact of Work on Family Life– Moving Beyond Generational Worklessness
  • 32. Stream B: Mini track on e-Participation ECEG-2012 Copyright 2012, Maurice MulvennaCase Studies• Maximising Social Value Through Public SectorProcurement - February 2012 (65 people)– Development and the Commissioning Process– Measuring Social Value– Compulsory Competitive Tendering and Social Enterprise• Innovation in Sustainable Construction and EnergyManagement - March 2012 (75 people)– Drivers for Sustainable Construction– “Fabric First” design and retro-fit– Effective Energy Management
  • 33. Stream B: Mini track on e-Participation ECEG-2012 Copyright 2012, Maurice MulvennaOutline• Living Labs• eParticipation• PARTERRE• Case Study Characteristics• Findings• Conclusions
  • 34. Stream B: Mini track on e-Participation ECEG-2012 Copyright 2012, Maurice MulvennaFindings• “Enjoyed this new approach. Excellent for drawing outviews and getting all voices put forward.”• “First time I have witnessed the method. It is good inthat after discussion an individual can still "vote" fortheir preference / instincts.”• “Very enjoyable. A new approach to give everyone anopportunity to speak.”• “There were various methods used in relation to theworkshop, the eTM was useful to see how othersviewed the topics discussed and how the majorityvoted. The statistics given were very relevant to thediscussion.”
  • 35. Stream B: Mini track on e-Participation ECEG-2012 Copyright 2012, Maurice MulvennaFindings• Cultural issues• Technology• Organisational factors• Sensitivities
  • 36. Stream B: Mini track on e-Participation ECEG-2012 Copyright 2012, Maurice MulvennaOutline• Living Labs• eParticipation• PARTERRE• Case Study Characteristics• Findings• Conclusions
  • 37. Stream B: Mini track on e-Participation ECEG-2012 Copyright 2012, Maurice MulvennaConclusions• Living labs can do service innovation• Enabling characteristics– Certitude/Trust– Transparency– Capability– Capacity
  • 38. Stream B: Mini track on e-Participation ECEG-2012 Copyright 2012, Maurice Mulvenna…THANKS!