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Getting to behavioral change

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Presentation at ASTD 2011 by Maureen Orey, CPLP

Presentation at ASTD 2011 by Maureen Orey, CPLP

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  • Great presentation Maureen! Thank you for sharing your knowledge and perspective.
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  • Personal Ownership leads to Personal Accountability.Think about a time when you wanted to learn something. What created the desire and willingness to learn? When I ask participants in my training programs this question, I usually receive answer such as “I wanted to challenge myself”,“I wanted to (or, had to) accomplish a new task”“I was aspiring to achieve a personal goal”. A desire and a willingness to learn is imperative to the learning process. Next is a willingness to change. This step is harder….
  • The simple view…
  • Yo compitieron en un cuerpo de la capacidad de competencia
  • Transcript

    • 1. Getting to Behavioral Change
      Accountability
      & Level 3 Evaluation
      Presented by: Maureen Orey M.Ed., CPLP
      President, Workplace Learning & Performance Group
    • 2. Keep an open mind!
      100% Input
      Prejudging
      Old Paradigms
      10% value
      100% Input
      Creatively
      Seeing New
      Opportunities
      100%+ value
      OR
    • 3. Accountability and Level 3 Evaluation
      Session Objectives:
      Define the organizational systems needed to support behavioral change
      Identify the role of the manager to empower action
      Explore the five key factors to individual accountability
    • 4. You can lead a horse to water…
    • 5. Icebreaker Questions
      How do you define learning?
      Can you compel behavioral change?
      How do you define accountability?
      What systems do you have in place to support and reinforce learning
    • 6. How do you define learning?
    • 7. How do you define
      Accountability?
    • 8. Learning Defined
      Definition: verb
      to acquire knowledge or skill: to learn rapidly
      2. to become informed (usually followed by of ):
      to learn of an accident
      Source: Dictionary.com
    • 9. Accountability Defined
      Definition: noun
      1. the state of being accountable, liable, or answerable.
      Source: Dictionary.com
    • 10. Why do we learn?
      “I wanted to challenge myself”,
      “I wanted to (or, had to) accomplish a new task”
      “I was working to achieve a goal”
      “It was important to me”
    • 11. Four Factors of Managing Change
    • 12. How does your organization support accountability??
    • 13. Best Practices in Organizations Supporting Accountability
      A Positive Learning Culture
      Learning Reinforcements
      (wiki’s, apps, videos, job aides…)
      Learning Contracts
      Peer Support Groups
      Professional Development Plan (IDP’s)
      Corporate Learning Transcripts
    • 14. The Role of the Manager
      The #1 KILLER of…
      behavioral change!
    • 15. What a Manager SHOULD do…
      Assess learner readiness
      Understand and reinforce
      Empower learning
      Monitor progress
      Encourage testing (permission to fail?)
      Reward attempts
      Trust
    • 16. Team Dynamics
    • 17. Team Support
      Collaboration
      Discussion
      Peer Support
      Project Goals
      Synergy
      Action
    • 18. Individual
      Results oriented
      Focused
      Motivated
      Engaged
      Relevant
    • 19. Assess Yourself!
      What are you doing to be more accountable?
    • 20. Change or Die??
      Only 10% of the population will change their behavior even
      Changing the behavior of people isn't just the biggest challenge in health care. It's the most important challenge for businesses trying to compete in a turbulent world. - John Kotter,
    • 21. Motivated to Change
      Nov 2006
    • 22. Sustainable Change
      Reframe – change your thinking or perspective
      Relate – get support
      Repeat
    • 23. Five key factors of individual accountability
      Ready
      Willing
      Able
      Motivated
      Action Oriented
    • 24. Key Factor #1 - Ready
      Assess learner readiness
      Supervisor input
      Self assessment
      Resources needed?
      Technology, Staff, Budget, Permission?
      Pre-learning prep
    • 25. Key Factor #2- Willing
      Attitude check… are you onboard
      Attitude adjustment… can you get on-board?
      Willingness to learn AND
      a willingness to change
      Risk tolerance
    • 26. Key Factor #3 - Able
      Skills
      Knowledge
      Resources
    • 27. Key Factor #4 - Motivated
      WIIFM?
      Are they motivated to make change?
      Can they be compelled to change?
      Does this align with their personal or professional vision?
    • 28. Key Factor #5 – Action Oriented
      Time Management
      Project Planning
      Implementation
      Just Do it!
    • 29. Get Transformational Results!
      Oct 2009
    • 30. ASTD 2011 - Personal Action Plan
      Questions to Ponder:
      What is one idea you will implement?
      What resources do you need to do this?
      What barriers will keep you from success?
      Are you Ready? Willing? Able?
      What is your first step?
      What are the consequences of inaction?
    • 31. Consequences of In-action
    • 32. Results of Focused Action
      Ernestine Sheppard
      74 Years old
    • 33. Be the change you
      want to see in the world.
      Make the changeyou want to see in your work, life, business, team...-Maureen Orey, CPLP

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