Making your documentation more social
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Making your documentation more social

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  • Thanks to Adobe, and to RJ and Saibel for the opp to speakAdobe knew that they wanted to be in Tech Comm & picked up FrameMaker in about 1995With acquisition of RoboHelp and what became Captivate and Connect a few years ago, they wrapped up a complete interactive eLearning and documentation suite
  • PIC
  • FrameMaker eLearning class, student finds File>Utilities>Character PaletteScreen captures of palette, help system, entry from me.Linked in group examplesYahoo examples
  • RJ gave emergency advice to Twitter User recently
  • Captivate with Quizzing/reporting and TwitterAIR with search and commenting
  • Show Captivatesim of process published as Flash with TOCShow placed FM fileShow resulting PDF
  • Define WAMP or Requires server location for comments

Making your documentation more social Making your documentation more social Presentation Transcript

  • Making your documentation more social
    Using TCS 2.5 to connect and engage with your audience
    Matt Sullivan
    director of training
    roundpeg inc.
    matt@roundpeg.com
    mattrsullivan
    714 960-6840
  • User Assistance takes many forms
  • Traditional
    User manual (Print, PDF)
    Help system/Knowledge base
    Interactive sim’s and models
  • Community forum
    Adobe Community Help
    LinkedIn Groups
    Yahoo Groups
  • Social User Assistance
  • Google
    (Duh)
  • Twitter
    Common Adobe searches (case-sensitive)
    #TechComm
    #FrameMaker
    #RoboHelp
  • Adobe Integrated Community Support
  • Blending these options with TCS 2.5
  • Interactivity: 3d Models
    Create 3d PDF
    Place in FrameMaker
    Use conditional text to:
    Produce 3d PDF
    Produce Print
  • Interactivity: Simulations
    Create Sim with Captivate
    Place in FrameMaker
    Link into RoboHelp
    Publish to
    Webhelp
    AIR
  • Interactivity: Quizzing
    Quiz Questions
    Presenter
    Captivate
  • Interactivity: Social Media
    Embed Twitter functionality
    Commonly set up using WAMP or MAMP
    AIR Commenting
  • Update content
    Launch Captivate from FrameMaker
    Fix Captivate error
    Update FrameMaker
    Update RoboHelp
    Generate Single Source Layouts
    Update AIR
  • Collaboration
    Acrobat.com PDF Review
    Captivate
    FrameMaker
    RoboHelp
  • Input from end users
    Printed Contact info
    Help links to email
    AIR comments
    Twitter feeds
    http://help.adobe.com/en_US/captivate/cp/using/WSedb8e841cbc0b796-1c6e5ece129f9bd28c5-8000.html
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