a 45 #techcomm minute presentation by @mattrsullivan at #stc14, May 19, 2014
Delivering tech
comm to mobile
Thank you, Adobe
Kapil Verma, FrameMaker
Vikram Verma, RoboHelp
Saibal Bhattechargee
Nicky Bleiel
Paul Mueller
Lloyd Tucker
Development and Delivery Track
• Michelle Despres
• Stephanie Donovan
Thank you, STC
Software demos
cause 83% of all
presentation
fatalities
A bit of history
Background in Print
• Tough to leave LTR delivery
FrameMaker, RoboHelp
eHelp RoboHelp for FrameMaker - 20...
And then the “Ah ha” moment
LavaCon Oct 2013
Joe
Gollner
Bernard
Aschwanden
Matt
Sullivan
Joe
Welinske
Neil
Perlin
Val
Swisher
Thomas
Aldous
TechComm ...
What did the
panelists all have
in common?
Structure
Or at least, consistency
XML/DITA/S1000D/ATA/MILSPEC
DocBook
Pseudo-Structure
Lots of conversations
Same goal
Different reasons
So what are the
advantages of
structure for
mobile?
LavaCon Oct
2013
Mobile
Accessibility
Localization
Content reuse
SEO
Regulatory
Rich media
Structure
Tools are
necessary
Translation
We focus on our own needs, rather
than the needs of the person seeking
information
Standards are necessary
Need to work backward from the goal
to arrive at the process.
Establish user’s needs first,
then choices/combinations
of tools are more obvious
So why is tool choice
important?
Responsive
output
Handling of rich
media
Ease of
processing
Intuitive editing,
creation tools
Ability to
brand/skin output
Situations benefiting
from a
FrameMaker-centric
workflow
Structure
Medical devices example
Localization
History of LTR docs, PDF
delivery
Highly referenced, reused
Rich media
When using rich media and
graphics, ensure these two
acronyms DO NOT apply:
PEBKAC
The dreaded
ID – ten - t
error
ID10T
Few(ish) electronic
outputs/versions
Situations
benefiting from a
RoboHelp-centric
workflow
You have a history of online
help delivery
Role-based (conditional)
output
Many output formats
And finally,
Context sensitive help (CSH)
Sophisticated print and
complex electronic output
Link FrameMaker content to RoboHelp
output for the greatest degree of
co...
And remember…
Mobile delivery starts with the needs
of the end user, and moves
backward from there!
My remaining STC Summit
Presentations
Tuesday
11:30 Adobe Booth Presentation:
Using XML Author (15 minutes)
2:15 Progressi...
TECHCOMM TOOLS
Helping folks with
 Tech Comm
 Video
 eLearning
 Content marketing
@mattrsullivan
youtube.com/user/tc2ls
youtube.com/user/mattrsullivan
twitter.com/mattrsullivan
facebook.com/mattrsullivan
...
Upcoming SlideShare
Loading in...5
×

Delivering technical documentation to mobile devices (45 min)

230

Published on

We have many tools for delivering content to mobile. Now it's time to focus on the content!

Published in: Technology
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
230
On Slideshare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
2
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Delivering technical documentation to mobile devices (45 min)

  1. 1. a 45 #techcomm minute presentation by @mattrsullivan at #stc14, May 19, 2014 Delivering tech comm to mobile
  2. 2. Thank you, Adobe Kapil Verma, FrameMaker Vikram Verma, RoboHelp Saibal Bhattechargee
  3. 3. Nicky Bleiel Paul Mueller Lloyd Tucker Development and Delivery Track • Michelle Despres • Stephanie Donovan Thank you, STC
  4. 4. Software demos cause 83% of all presentation fatalities
  5. 5. A bit of history Background in Print • Tough to leave LTR delivery FrameMaker, RoboHelp eHelp RoboHelp for FrameMaker - 2004 TCS - 2007 TCS4 - 2012 TCS5 – 2014
  6. 6. And then the “Ah ha” moment
  7. 7. LavaCon Oct 2013 Joe Gollner Bernard Aschwanden Matt Sullivan Joe Welinske Neil Perlin Val Swisher Thomas Aldous TechComm Deathmatch 2013
  8. 8. What did the panelists all have in common?
  9. 9. Structure Or at least, consistency XML/DITA/S1000D/ATA/MILSPEC DocBook Pseudo-Structure
  10. 10. Lots of conversations Same goal Different reasons
  11. 11. So what are the advantages of structure for mobile?
  12. 12. LavaCon Oct 2013 Mobile Accessibility Localization Content reuse SEO Regulatory Rich media Structure
  13. 13. Tools are necessary
  14. 14. Translation We focus on our own needs, rather than the needs of the person seeking information
  15. 15. Standards are necessary Need to work backward from the goal to arrive at the process.
  16. 16. Establish user’s needs first, then choices/combinations of tools are more obvious
  17. 17. So why is tool choice important?
  18. 18. Responsive output
  19. 19. Handling of rich media
  20. 20. Ease of processing
  21. 21. Intuitive editing, creation tools
  22. 22. Ability to brand/skin output
  23. 23. Situations benefiting from a FrameMaker-centric workflow
  24. 24. Structure Medical devices example Localization
  25. 25. History of LTR docs, PDF delivery
  26. 26. Highly referenced, reused
  27. 27. Rich media
  28. 28. When using rich media and graphics, ensure these two acronyms DO NOT apply:
  29. 29. PEBKAC
  30. 30. The dreaded ID – ten - t error
  31. 31. ID10T
  32. 32. Few(ish) electronic outputs/versions
  33. 33. Situations benefiting from a RoboHelp-centric workflow
  34. 34. You have a history of online help delivery
  35. 35. Role-based (conditional) output
  36. 36. Many output formats
  37. 37. And finally, Context sensitive help (CSH)
  38. 38. Sophisticated print and complex electronic output Link FrameMaker content to RoboHelp output for the greatest degree of control
  39. 39. And remember… Mobile delivery starts with the needs of the end user, and moves backward from there!
  40. 40. My remaining STC Summit Presentations Tuesday 11:30 Adobe Booth Presentation: Using XML Author (15 minutes) 2:15 Progression: Tips for new presenters (15 minutes)
  41. 41. TECHCOMM TOOLS Helping folks with  Tech Comm  Video  eLearning  Content marketing
  42. 42. @mattrsullivan youtube.com/user/tc2ls youtube.com/user/mattrsullivan twitter.com/mattrsullivan facebook.com/mattrsullivan linkedin.com/in/mattrsullivan forums.adobe.com/people/mattrsullivan Delivering Tech Comm to mobile MATT SULLIVAN
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×