Designing Invisible Interfaces - An Approach to User Experience for Software No One Wants to Use
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Designing Invisible Interfaces - An Approach to User Experience for Software No One Wants to Use

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Most interface designers assume that users actually want to use their software. But what if focusing on the software is the last thing a user should do? Pathfinder Development introduces the concept ...

Most interface designers assume that users actually want to use their software. But what if focusing on the software is the last thing a user should do? Pathfinder Development introduces the concept of designing "Invisible Interfaces" for this type of user, and illustrates our point with examples from a recent project for health care providers.

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Designing Invisible Interfaces - An Approach to User Experience for Software No One Wants to Use Designing Invisible Interfaces - An Approach to User Experience for Software No One Wants to Use Presentation Transcript

  • This Won’t Hurt a Bit Designing Invisible Interfaces for Health Care Providers Pathfinder Development http://www.pathf.com Matthew Nolker Sholom Sandalow Copyright 2006 Pathfinder Associates www.pathf.com
  • If you design software for health care providers, you should be designing invisible interfaces Copyright 2006 Pathfinder Associates 2 www.pathf.com
  • Copyright 2006 Pathfinder Associates 3 www.pathf.com
  • Copyright 2006 Pathfinder Associates 4 www.pathf.com
  • Copyright 2006 Pathfinder Associates 5 www.pathf.com
  • Copyright 2006 Pathfinder Associates 6 www.pathf.com
  • An Invisible Interface: • Accommodates the notion that interacting with the software is not the primary goal or responsibility of the user • Allows operation without looking at the interface • Reduces the time it takes to perform data entry • Critical in workplaces where using software is a distraction from someone’s primary responsibility Copyright 2006 Pathfinder Associates 7 www.pathf.com
  • Invisibility is Another Quality of User Interfaces Intuitive Eficient Error Free Entertaining Invisible Copyright 2006 Pathfinder Associates 8 www.pathf.com
  • Copyright 2006 Pathfinder Associates 9 www.pathf.com
  • Copyright 2006 Pathfinder Associates 10 www.pathf.com
  • Copyright 2006 Pathfinder Associates 11 www.pathf.com
  • Copyright 2006 Pathfinder Associates www.pathf.com
  • Copyright 2006 Pathfinder Associates 13 www.pathf.com
  • Things You Learn When You Hang Out at a Blood Bank Copyright 2006 Pathfinder Associates www.pathf.com
  • Copyright 2006 Pathfinder Associates 15 www.pathf.com
  • Step 1: No Waiting in Line to Enter Data Copyright 2006 Pathfinder Associates 16 www.pathf.com
  • Step 2: Create a Simple Workflow that Directly Tracks the Phlebotomist’s Donation Process Process Data Entry 2 1 3 STATUS Copyright 2006 Pathfinder Associates 17 www.pathf.com
  • MJH Exit Sue Johnson D of B: 10/14/1970 Fail Donor Info BLEED # ELAPSE TIME PROCEDURE 1234567891 WB 00:00:00 01:03:09 START Arm PREP LOT #1 Start Time Arm PREP LOT #2 UP DOWN STATUS Copyright 2006 Pathfinder Associates 18 www.pathf.com
  • Exit MJH Sue Johnson B-day: 10/14/1970 Donor Info Fail BLEED # BLEED # ELAPSE TIME 1234567891 WB WB 00:00:00 ARM Right Left Both CANCEL STATUS Copyright 2006 Pathfinder Associates 19 www.pathf.com
  • MJH Exit Sue Johnson D of B: 10/14/1970 Fail Donor Info BLEED # ELAPSE TIME PROCEDURE 1234567891 WB 00:00:00 01:03:09 START Right Arm PREP Prep LOT #1 Start Time Arm PREP LOT #2 UP DOWN Copyright 2006 Pathfinder Associates 20 www.pathf.com
  • Exit MJH Sue Johnson B-day: 10/14/1970 Donor Info Fail BLEED # BLEED # ELAPSE TIME 1234567891 WB 00:00:00 PREP #1 Please Scan Prep #1 Bar Code CANCEL STATUS Copyright 2006 Pathfinder Associates 21 www.pathf.com
  • MJH Exit Sue Johnson D of B: 10/14/1970 Fail Donor Info BLEED # ELAPSE TIME PROCEDURE 1234567891 WB 00:00:00 01:03:09 START Arm Prep SJohnson Start Time Arm 927820436 Prep UP DOWN Copyright 2006 Pathfinder Associates 22 www.pathf.com
  • Step 3: Simple, readable and intuitive interaction and information design Exit Exit MJH MJH Sue Sue Johnson Johnson B-day: 10/14/1970 B-day: 10/14/1970 Donor Info Fail Donor Info Fail BLEED # BLEED # ELAPSE TIME BLEED # BLEED # ELAPSE TIME 1234567891 1234567891 WB WB WB 00:00:00 00:00:00 Please confirm TBD Finish successful procedure: Success 1 2 3 4 Failure SuccessNo Retry CANCEL Cancel STATUS Copyright 2006 Pathfinder Associates 23 www.pathf.com
  • quot;You know it really works. We laugh about it - we don't even have to demo it, [the phlebotomists] just take it out of your hands and start using it.quot; - Susan McBride, Haemonetics (IDM) Copyright 2006 Pathfinder Associates 24 www.pathf.com
  • Coming soon: Full copy of the 45 minute World Usability Day presentation on Invisible Interfaces in Health Care Best Practices for Designing Invisible Interfaces Developing Invisible Interfaces - How to Build Useable Software with a User Experience Driven Development Process Copyright 2006 Pathfinder Associates 25 www.pathf.com