Designing Invisible Interfaces - An Approach to User Experience for Software No One Wants to Use

Slide 1: This Won’t Hurt a Bit Designing Invisible Interfaces for Health Care Providers Pathfinder Development http://www.pathf.com Matthew Nolker Sholom Sandalow Copyright 2006 Pathfinder Associates www.pathf.com

Slide 2: If you design software for health care providers, you should be designing invisible interfaces Copyright 2006 Pathfinder Associates 2 www.pathf.com

Slide 3: Copyright 2006 Pathfinder Associates 3 www.pathf.com

Slide 4: Copyright 2006 Pathfinder Associates 4 www.pathf.com

Slide 5: Copyright 2006 Pathfinder Associates 5 www.pathf.com

Slide 6: Copyright 2006 Pathfinder Associates 6 www.pathf.com

Slide 7: An Invisible Interface: • Accommodates the notion that interacting with the software is not the primary goal or responsibility of the user • Allows operation without looking at the interface • Reduces the time it takes to perform data entry • Critical in workplaces where using software is a distraction from someone’s primary responsibility Copyright 2006 Pathfinder Associates 7 www.pathf.com

Slide 8: Invisibility is Another Quality of User Interfaces Intuitive Eficient Error Free Entertaining Invisible Copyright 2006 Pathfinder Associates 8 www.pathf.com

Slide 9: Copyright 2006 Pathfinder Associates 9 www.pathf.com

Slide 10: Copyright 2006 Pathfinder Associates 10 www.pathf.com

Slide 11: Copyright 2006 Pathfinder Associates 11 www.pathf.com

Slide 12: Copyright 2006 Pathfinder Associates www.pathf.com

Slide 13: Copyright 2006 Pathfinder Associates 13 www.pathf.com

Slide 14: Things You Learn When You Hang Out at a Blood Bank Copyright 2006 Pathfinder Associates www.pathf.com

Slide 15: Copyright 2006 Pathfinder Associates 15 www.pathf.com

Slide 16: Step 1: No Waiting in Line to Enter Data Copyright 2006 Pathfinder Associates 16 www.pathf.com

Slide 17: Step 2: Create a Simple Workflow that Directly Tracks the Phlebotomist’s Donation Process Process Data Entry 2 1 3 STATUS Copyright 2006 Pathfinder Associates 17 www.pathf.com

Slide 18: MJH Exit Sue Johnson D of B: 10/14/1970 Fail Donor Info BLEED # ELAPSE TIME PROCEDURE 1234567891 WB 00:00:00 01:03:09 START Arm PREP LOT #1 Start Time Arm PREP LOT #2 UP DOWN STATUS Copyright 2006 Pathfinder Associates 18 www.pathf.com

Slide 19: Exit MJH Sue Johnson B-day: 10/14/1970 Donor Info Fail BLEED # BLEED # ELAPSE TIME 1234567891 WB WB 00:00:00 ARM Right Left Both CANCEL STATUS Copyright 2006 Pathfinder Associates 19 www.pathf.com

Slide 20: MJH Exit Sue Johnson D of B: 10/14/1970 Fail Donor Info BLEED # ELAPSE TIME PROCEDURE 1234567891 WB 00:00:00 01:03:09 START Right Arm PREP Prep LOT #1 Start Time Arm PREP LOT #2 UP DOWN Copyright 2006 Pathfinder Associates 20 www.pathf.com

Slide 21: Exit MJH Sue Johnson B-day: 10/14/1970 Donor Info Fail BLEED # BLEED # ELAPSE TIME 1234567891 WB 00:00:00 PREP #1 Please Scan Prep #1 Bar Code CANCEL STATUS Copyright 2006 Pathfinder Associates 21 www.pathf.com

Slide 22: MJH Exit Sue Johnson D of B: 10/14/1970 Fail Donor Info BLEED # ELAPSE TIME PROCEDURE 1234567891 WB 00:00:00 01:03:09 START Arm Prep SJohnson Start Time Arm 927820436 Prep UP DOWN Copyright 2006 Pathfinder Associates 22 www.pathf.com

Slide 23: Step 3: Simple, readable and intuitive interaction and information design Exit Exit MJH MJH Sue Sue Johnson Johnson B-day: 10/14/1970 B-day: 10/14/1970 Donor Info Fail Donor Info Fail BLEED # BLEED # ELAPSE TIME BLEED # BLEED # ELAPSE TIME 1234567891 1234567891 WB WB WB 00:00:00 00:00:00 Please confirm TBD Finish successful procedure: Success 1 2 3 4 Failure SuccessNo Retry CANCEL Cancel STATUS Copyright 2006 Pathfinder Associates 23 www.pathf.com

Slide 24: "You know it really works. We laugh about it - we don't even have to demo it, [the phlebotomists] just take it out of your hands and start using it." - Susan McBride, Haemonetics (IDM) Copyright 2006 Pathfinder Associates 24 www.pathf.com

Slide 25: Coming soon: Full copy of the 45 minute World Usability Day presentation on Invisible Interfaces in Health Care Best Practices for Designing Invisible Interfaces Developing Invisible Interfaces - How to Build Useable Software with a User Experience Driven Development Process Copyright 2006 Pathfinder Associates 25 www.pathf.com