This Won’t Hurt a Bit
                       Designing Invisible Interfaces for Health
                       Care Provide...
If you design software
                            for health care
                        providers, you should
         ...
Copyright 2006
Pathfinder Associates
                       3
www.pathf.com
Copyright 2006
Pathfinder Associates
                       4
www.pathf.com
Copyright 2006
Pathfinder Associates
                       5
www.pathf.com
Copyright 2006
Pathfinder Associates
                       6
www.pathf.com
An Invisible Interface:
                       • Accommodates the notion that
                         interacting with th...
Invisibility is Another Quality
                       of User Interfaces


                                      Intuitiv...
Copyright 2006
Pathfinder Associates
                       9
www.pathf.com
Copyright 2006
Pathfinder Associates
                       10
www.pathf.com
Copyright 2006
Pathfinder Associates
                       11
www.pathf.com
Copyright 2006
Pathfinder Associates
www.pathf.com
Copyright 2006
Pathfinder Associates
                       13
www.pathf.com
Things You Learn When You
                       Hang Out at a Blood Bank




Copyright 2006
Pathfinder Associates
www.path...
Copyright 2006
Pathfinder Associates
                       15
www.pathf.com
Step 1: No Waiting in Line to Enter Data




Copyright 2006
Pathfinder Associates
                       16
www.pathf.com
Step 2: Create a Simple Workflow that Directly Tracks
                       the Phlebotomist’s Donation Process



       ...
MJH        Exit


                                                   Sue
                                                 ...
Exit
                                                                      MJH

                                          ...
MJH        Exit


                                           Sue
                                           Johnson
      ...
Exit
                                                              MJH

                                            Sue
  ...
MJH        Exit


                                          Sue
                                          Johnson
        ...
Step 3: Simple, readable and intuitive interaction and
                       information design


                       ...
quot;You know it really works. We laugh
                              about it - we don't even have to
                   ...
Coming soon:
                        Full copy of the 45 minute World Usability Day
                        presentation o...
Upcoming SlideShare
Loading in …5
×

Designing Invisible Interfaces - An Approach to User Experience for Software No One Wants to Use

5,216
-1

Published on

Most interface designers assume that users actually want to use their software. But what if focusing on the software is the last thing a user should do? Pathfinder Development introduces the concept of designing "Invisible Interfaces" for this type of user, and illustrates our point with examples from a recent project for health care providers.

Published in: Technology, Business
2 Comments
10 Likes
Statistics
Notes
  • Very impressive

    http://growtallerblog.com/how-to-grow-taller-naturally-a-4-step-guide
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • http://iulren.com/preparing-your-future-career-with-phlebotomy-tech-school.html
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
No Downloads
Views
Total Views
5,216
On Slideshare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
130
Comments
2
Likes
10
Embeds 0
No embeds

No notes for slide

Designing Invisible Interfaces - An Approach to User Experience for Software No One Wants to Use

  1. This Won’t Hurt a Bit Designing Invisible Interfaces for Health Care Providers Pathfinder Development http://www.pathf.com Matthew Nolker Sholom Sandalow Copyright 2006 Pathfinder Associates www.pathf.com
  2. If you design software for health care providers, you should be designing invisible interfaces Copyright 2006 Pathfinder Associates 2 www.pathf.com
  3. Copyright 2006 Pathfinder Associates 3 www.pathf.com
  4. Copyright 2006 Pathfinder Associates 4 www.pathf.com
  5. Copyright 2006 Pathfinder Associates 5 www.pathf.com
  6. Copyright 2006 Pathfinder Associates 6 www.pathf.com
  7. An Invisible Interface: • Accommodates the notion that interacting with the software is not the primary goal or responsibility of the user • Allows operation without looking at the interface • Reduces the time it takes to perform data entry • Critical in workplaces where using software is a distraction from someone’s primary responsibility Copyright 2006 Pathfinder Associates 7 www.pathf.com
  8. Invisibility is Another Quality of User Interfaces Intuitive Eficient Error Free Entertaining Invisible Copyright 2006 Pathfinder Associates 8 www.pathf.com
  9. Copyright 2006 Pathfinder Associates 9 www.pathf.com
  10. Copyright 2006 Pathfinder Associates 10 www.pathf.com
  11. Copyright 2006 Pathfinder Associates 11 www.pathf.com
  12. Copyright 2006 Pathfinder Associates www.pathf.com
  13. Copyright 2006 Pathfinder Associates 13 www.pathf.com
  14. Things You Learn When You Hang Out at a Blood Bank Copyright 2006 Pathfinder Associates www.pathf.com
  15. Copyright 2006 Pathfinder Associates 15 www.pathf.com
  16. Step 1: No Waiting in Line to Enter Data Copyright 2006 Pathfinder Associates 16 www.pathf.com
  17. Step 2: Create a Simple Workflow that Directly Tracks the Phlebotomist’s Donation Process Process Data Entry 2 1 3 STATUS Copyright 2006 Pathfinder Associates 17 www.pathf.com
  18. MJH Exit Sue Johnson D of B: 10/14/1970 Fail Donor Info BLEED # ELAPSE TIME PROCEDURE 1234567891 WB 00:00:00 01:03:09 START Arm PREP LOT #1 Start Time Arm PREP LOT #2 UP DOWN STATUS Copyright 2006 Pathfinder Associates 18 www.pathf.com
  19. Exit MJH Sue Johnson B-day: 10/14/1970 Donor Info Fail BLEED # BLEED # ELAPSE TIME 1234567891 WB WB 00:00:00 ARM Right Left Both CANCEL STATUS Copyright 2006 Pathfinder Associates 19 www.pathf.com
  20. MJH Exit Sue Johnson D of B: 10/14/1970 Fail Donor Info BLEED # ELAPSE TIME PROCEDURE 1234567891 WB 00:00:00 01:03:09 START Right Arm PREP Prep LOT #1 Start Time Arm PREP LOT #2 UP DOWN Copyright 2006 Pathfinder Associates 20 www.pathf.com
  21. Exit MJH Sue Johnson B-day: 10/14/1970 Donor Info Fail BLEED # BLEED # ELAPSE TIME 1234567891 WB 00:00:00 PREP #1 Please Scan Prep #1 Bar Code CANCEL STATUS Copyright 2006 Pathfinder Associates 21 www.pathf.com
  22. MJH Exit Sue Johnson D of B: 10/14/1970 Fail Donor Info BLEED # ELAPSE TIME PROCEDURE 1234567891 WB 00:00:00 01:03:09 START Arm Prep SJohnson Start Time Arm 927820436 Prep UP DOWN Copyright 2006 Pathfinder Associates 22 www.pathf.com
  23. Step 3: Simple, readable and intuitive interaction and information design Exit Exit MJH MJH Sue Sue Johnson Johnson B-day: 10/14/1970 B-day: 10/14/1970 Donor Info Fail Donor Info Fail BLEED # BLEED # ELAPSE TIME BLEED # BLEED # ELAPSE TIME 1234567891 1234567891 WB WB WB 00:00:00 00:00:00 Please confirm TBD Finish successful procedure: Success 1 2 3 4 Failure SuccessNo Retry CANCEL Cancel STATUS Copyright 2006 Pathfinder Associates 23 www.pathf.com
  24. quot;You know it really works. We laugh about it - we don't even have to demo it, [the phlebotomists] just take it out of your hands and start using it.quot; - Susan McBride, Haemonetics (IDM) Copyright 2006 Pathfinder Associates 24 www.pathf.com
  25. Coming soon: Full copy of the 45 minute World Usability Day presentation on Invisible Interfaces in Health Care Best Practices for Designing Invisible Interfaces Developing Invisible Interfaces - How to Build Useable Software with a User Experience Driven Development Process Copyright 2006 Pathfinder Associates 25 www.pathf.com
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×