TFT14: Community Management, the Good, the Bad, and the Ugly

447 views

Published on

Session delivered for http://tomorrowsfuturetoday.com/ on Feb 18th, 2014.

Published in: Technology
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
447
On SlideShare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
6
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

TFT14: Community Management, the Good, the Bad, and the Ugly

  1. 1. Matt Laurenceau Community management. The good, the Bad, and the Ugly
  2. 2. We see huge adoption and engagement on various communities (Linkedin, Twitter, Facebook, etc.) • Many ITSM tools do not enjoy great adoption (users go offprocess, or off-tool) • Many ITSM Projects do not benefit from engagement by users What can IT Service Management learn from Community Management?
  3. 3. Service Management is very close to Community Management These hot keywords apply to both:
  4. 4. Community Management Wikipedia Definition "management of a common resource or issue by a community through the collective action of volunteers and stakeholders"
  5. 5. We’re all Community Managers! We interact, learn, share collaborate on various social networks
  6. 6. • Many Companies created a Community for Members to learn from each other – – – – – – – – – – Apple BMC Software Cisco CA EMC HP NetApp IBM SAP And more!
  7. 7. (screenshot) Examples are shared online For the full navigation Experience, go on http://bit.ly/TFT14_Matt
  8. 8. • Interested in this topic? • Tweet me! • Interested in Prezi Technology? • Create account on http://bit.ly/AccountPrezi

×