Skills Team is an accredited training provider that offers various NVQ programs in IT, soft skills, management and leadership. They deliver classroom training, one-on-one support and assessor support to help clients earn recognized qualifications. Programs are offered in areas such as IT, customer service, business administration, team leading and management and can be delivered onsite or offsite. Skills Team assists clients in gathering work-based evidence and completing portfolio requirements to achieve the qualifications.

1. Skills Team
Funded Staff Development and
NVQ Accreditation

2. Skills Team
• Skills Team are highly experienced team of IT, soft skills
and management training specialists with a passion for
helping people develop their skills and improve
performance.
• We are accredited by the leading bodies including –
• The Institute of Leadership and Management
• The British Computer Society
• Oxford, Cambridge & RSA Examinations
• The Microsoft Education Centre
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3. What is an NVQ?
• National Vocational Qualification
• Assesses the competencies, knowledge and
understanding of each candidate in their job
• It is a recognised qualification that proves
that they can work to the national standard
• An apprenticeship is an NVQ program with
assessment of Key Skills in Communication
and Numeracy
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4. Development Programmes
Available
• ITQ- IT NVQ (level 2)
• Customer service - NVQ (level 2)
• Business & administration - NVQ (level 2)
• Team leading apprenticeship - NVQ (level 2)
• Management - NVQ (level 3)
• Advanced apprenticeship in Management –
NVQ (level 3)
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5. The Delivery
• Classroom Training
• One to One Support
• Assessor Support Through out
• All learning materials provided
• Onsite Delivery
• Recognised Qualifications achieved
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6. How are the programmes
delivered and qualifications
achieved?

7. IT - NVQ
• Training on 5 topics (units)
• Prepare a portfolio of evidence to
demonstrate how you have applied the
learning into your everyday work
• Complete in 12 to 16 weeks (4 months)
• Must use a computer in the workplace
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8. Programme Format – IT User
• 4 x full day workshops
• Group learning
• Ongoing tutor and assessor support
• Tutor visits to the workplace
• Comprehensive course materials plus
evidence folder
• USB Provided
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9. Topics (Units) – IT User
• The course is based on the MS Office packages;
training includes the following:
– Using IT (Windows)
– Word Processing
– Outlook & Internet
– Excel
– PowerPoint
• If there are any specific packages you currently
use in the workplace, this can also be used as
evidence
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10. Team Leading
• Training on 7 topics
• 4 Mandatory / 3 optional
• Key skills – Numeracy / Literacy
• Prepare a portfolio of evidence to
demonstrate how you have applied the
learning into your everyday work
• Complete in 12 to 16 weeks (5 Months)
• Ideally customer facing / In charge of a
team 10

11. Programme Format – Team
Leading
• 5 full day workshops
• An individual skills diagnostic & learning
plan
• A tailored programme of training to prepare
for assessment
• Dedicated 121 support and advice
• Tutor visits within the workplace
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12. Topics (Units) Team Leading
• Manage your own resources
• Provide leadership for your team
• Develop productive working relationships with
colleagues
• Time management – stress reduction
• Decision making – Objective setting/planning
• Key Skills – Communication & application of
number
• Plus 2 optional units
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13. Customer Service
• Training on 7 topics
• 2 mandatory / 5 optional
• Prepare a portfolio of evidence to
demonstrate how you have applied the
learning into your everyday work
• Complete in 8 to 12 weeks (3 Months)
• Ideally customer support / relations – dealing
with internal and external customers
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14. Programme Format – Customer
Service
• 3 x full day workshops
• An individual customer service diagnostic &
learning plan
• Dedicated 121 support and advice
• Tutor visits within the workplace
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15. Topics (Units) – Customer
Service
• Prepare yourself to deliver a good customer
service
• Provide customer service within the rules
• Maintain a positive image
• Promote additional services
• Deliver reliable customer service
• Deliver service to difficult customers
• Monitor and solve customer service problems
• Work together to improve customer service
• Develop own and others customer service skills
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16. Business & Administration
• Training on 7 topics
• 2 mandatory / 5 optional
• Prepare a portfolio of evidence to
demonstrate how you have applied the
learning into your everyday work
• Complete in 8 to 12 weeks (3 Months)
• Ideally in a supporting office role.
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17. Programme Format – Business
& Administration
• 3 x full day workshops
• An individual business diagnostic &
learning plan
• Dedicated 121 support and advice
• Tutor visits within the workplace
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18. Topics (Units) – Business &
Admin
• Work in Business environment
• Communicate in a business environment
• Improve performance
• Develop presentations
• Organising events
• Meet and welcome visitors
• Support tasks of organisation meetings
• Produce documents
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19. Level 3 Management
• Training on 7 topics
• Prepare a portfolio of evidence to
demonstrate how you have applied the
learning into your everyday work
• Complete in 24 to 28 weeks (9 months)
• Be managing staff or working relationships
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20. Programme Format –
Management Level 3
• 6 x full day workshops
• Teach new techniques and assess skills
• Ongoing 121 tutor support
• Tutor visits within the workplace
• Endorsed iLM level 3 qualification
• Comprehensive course materials plus
evidence folder
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21. Topics (Units) – Management
Level 3
• This course consists of 4 mandatory units:
• Manage your own resources & professional
development
• Provide leadership in your area of
responsibility
• Allocate & monitor the progress & quality of
work within their area of responsibility
• Ensure health and safety requirements are
met in your area of responsibility
• Plus 3 optional units
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22. 1:1 Sessions
• Varies depending which course
• Additional support supplied where needed
– 5 sessions for IT User Apprenticeship – Level 2
– 4 sessions for Team Leading Apprenticeship – Level 2
– 4 sessions for Customer Service NVQ / Business & Administration NVQ
– 5 for Management Level 3
– All apprenticeships also have key skills 1:1 organised with your trainer &
assessor
• Help with preparation of portfolio
• Advice on evidence gathering
• Observations within your job role = evidence
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23. To Achieve the Qualification
• Demonstrate knowledge, understanding and
competence (outcomes and behaviours) in
each unit against the criteria
• Orderly presentation of evidence for
assessment
• Skills Team assessors help candidates to
prepare evidence portfolio
• External assessment of final evidence
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24. Next Steps
• Bring together groups of 8-10 suitable
candidates
• Confirm dates
• Secure all funding together with Skills
Team’s resources via booking procedure
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25. Criteria
• 19 years of age or older
• A UK or EU resident with passport and NI
number
• Foreign national who has been in UK for
more than 3 years and has a current work
permit
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26. Contact Details
• mattheww@skillsteam.com
• Direct Tel number: 0203 174 1104
• www.skillsteam.com
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