Get Satisfaction Guide To People Powered Customer Service

The Social Media Guide Get Satisfaction Guide to People Powered Customer Service Page | 1 Every business wants satisfied customers. Customers.. that is, you and me.. tell our friends and family about experiences we’ve had at restaurants, shops, and with people we have had to deal with like doctors, dentists, trades people, etc. Get Satisfaction is all about people-powered customer service and provides customer communities for products and organisations. Get Satisfaction enables you to gather ideas and feedback from customers and build loyalty and trust through the power of community. You may have noticed Get Satisfaction’s Feedback widget on many blogs and sites, This guide will show you how to setup Get Satisfaction and install the widget on your WordPress blog. Setup and Claiming your Community thesocialmediaguide.com.au ©2009

The Social Media Guide Head over to Get Satisfaction and click on <Learn More & Get Started>, Page | 2 There are a number of different paid options, but we will stick with the free one to start with.. so click on <Sign us up!>, Fill out your details, then click <Sign up>, thesocialmediaguide.com.au ©2009

The Social Media Guide Page | 3 Anyone can create a customer community on Get Satisfaction. Enter the name of your organisation then click <Check for it>, to see if it’s available, Now add yourself as an employee of your organisation, thesocialmediaguide.com.au ©2009

The Social Media Guide Page | 4 Now enter the details about your organisation.. then click on <Add this organisation> when you’re done. It can take between 2-3 days for this to get approved (mine took one day), thesocialmediaguide.com.au ©2009

The Social Media Guide You will receive an email which you will need to confirm that you are an employee of your organisation, Page | 7 When you have verified your email address you will see, Once you have completed all of the setup, the status of your claim on this community will be pending.. (which can take up to four days to be approved), thesocialmediaguide.com.au ©2009

The Social Media Guide Page | 9 Installing the Widget Now that your account is setup and your claim on your community has been approved.. we need to, 1. get the code 2. install this widget on your blog. (I found the path to getting the code quite hidden.. I couldn’t find a ‘quick’ way.. but this is the next best way.) Login to Get Satisfaction then click on your name, From your Dashboard, click on Products & Companies, thesocialmediaguide.com.au ©2009

The Social Media Guide Page | 13 Now that you’ve copied the code.. the final step is to put it into your blog. This code will need to be pasted between the <body></body> tags.. and for me this is in the header.php file (it may be different for you depending on your theme). Login to your WordPress blog and under the Appearance section, click on Editor, Now click on header.php thesocialmediaguide.com.au ©2009

The Social Media Guide Page | 14 Just before the closing </body> tag paste your Get Satisfaction Feedback widget code in.. then click <Update File>, Done! Your Get Satisfaction Feedback widget is now live on your website! thesocialmediaguide.com.au ©2009

The Social Media Guide Page | 15 Customer Feedback Customers and visitors to your website can give all sorts of Feedback by clicking on this Feedback widget. They can,  share an idea  ask a question  report a problem  give praise When someone gives feedback you will receive an email notification, thesocialmediaguide.com.au ©2009

The Social Media Guide The power of this is that other customers can also provide assistance and support to customers, as well as yourself or your employees. Get Satisfaction provides transparency to your product or service and customers are invited and encouraged to participate in providing feedback. Page | 17 thesocialmediaguide.com.au ©2009

The Social Media Guide The Social Media Guide Using Social Media to guide and help you connect to Social Networks: Twitter, Facebook, Google, LinkedIn, MySpace, YouTube using new media Page | 18 The Social Media Guide provides helpful advice and tips on connecting you to others, through the use of Social Media and Social Networks. The current explosion in Social Media technologies including Twitter, Facebook, LinkedIn, YouTube, etc has made it more easier than ever to connect with friends, groups and customers with similar interests from all around the world. The downside with these new technologies is that often people experience information overload and are either scared off or simply get too confused. The Social Media Guide acts as an authoritative guide on embracing and integrating these new technologies, by presenting clear and simple solutions to common social media problems. My aim is to help you connect. You will be able to connect with more people faster and extend your reach deeper into the social web. www: http://thesocialmediaguide.com.au email: matthew@thesocialmediaguide.com.au twitter: @socialguide thesocialmediaguide.com.au ©2009

Get Satisfaction Guide To People Powered Customer Service

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