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Holiday Extras
 

Holiday Extras

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    Holiday Extras Holiday Extras Presentation Transcript

    • Get to know us in under a minute... Wednesday, January 20, 2010
    • We’re a customer technology business. Wednesday, January 20, 2010
    • Our head office is based in Kent. We also have offices in Munich and Birmingham. Wednesday, January 20, 2010
    • We employ just under one thousand people. Wednesday, January 20, 2010
    • And we’re a Times Top 100 company to work for. Motivated staff ... dynamic atmosphere ... great for our customers. Wednesday, January 20, 2010
    • In 2009 we handled 3,131,679 reservations in the UK and Germany Wednesday, January 20, 2010
    • 5 out of 10 customers pre booking an airport hotel or airport car park in the UK and Germany choose Holiday Extras. Wednesday, January 20, 2010
    • Our Products Airport Parking Meet and Greet Airport Parking Airport Hotels Airport Hotels with Parking Airport Hotels with Coach Travel Rail Travel to the Airport Airport Lounges Holiday Insurance We also offer a range of short breaks focused on Theatre and Theme Park breaks. Wednesday, January 20, 2010
    • We also sell Car Hire Foreign Exchange Cards SMS Holiday Weather and Traffic Reports Car Washes Taxis to and from airport hotels Holiday Photo Developing and Photo Albums As well as dinner and breakfast at airport hotels. Wednesday, January 20, 2010
    • Our Brands Added Value The Company that built and is building the holiday extras market The range of services The productivity of the Choice and Price BeEer  choice  gives  you  beEer  value relationships MaEer  of  fact New services Support  offers  and  tac:cal  ac:vity Incremental Revenue The  challenger  brand We earn our partners more... Personal Service Parking  WIKI Full Service Owner  Provider Brand Leader Emphasis  on  opera:onal   Friendly ‘take the hassle’ message efficiency  and  service Ubiquitous Offering  extra  value Focus  on  customer  experiences Focus  on  the  team  and   efficiencies Great  Security Speedy  Service  and  Transfers New Memories UK  Short  Breaks Family  Break  Specialist Experiences  and  Enjoyment New  Memories Experiences London  Theatre  Breaks UK  customers  and  visitors  from   overseas. Couples  and  Groups Wednesday, January 20, 2010
    • Our Partners Include TUI SAGA Thomas Cook The AA Easyjet World Choice Ryanair Essential Travel British Airways + 2k more... C.T.T.G Wednesday, January 20, 2010
    • We believe in Hassle Free Holidays Wednesday, January 20, 2010
    • The Best Prices Our Price Guarantee Means if our customers find the same service for less then they can have the service for FREE. Wednesday, January 20, 2010
    • The Best Products and Service In 2009 99.85% of our customers we’re happy or delighted with our service. And over 40% of them give feedback. Wednesday, January 20, 2010
    • Our Suppliers Include Hilton Hotels The Peel Group APCOA BAA Meteor Cintra Gatwick Airport Q-Park NCP Intercontinental Mariott And more Abertis Arora including all 26 major MAPLC Britannia airports in the UK. By working closely with a small number of suppliers not thousands we are able to focus on innovating and adding value in our niche. Wednesday, January 20, 2010
    • It’s FREE to call us And our team, trained to make holidays hassle free always answer the phone in less than 2 rings. Which made us the top call centre for travel in 2009. Wednesday, January 20, 2010
    • We answer our email And in 2010 we We just thought it was a great idea. Who plan to get back to else does it? every email a customer sends us in less than 5 minutes. Wednesday, January 20, 2010
    • “Every decision we make is a win for our customers a win for our partners and a win for us.” Matthew Pack, CEO Wednesday, January 20, 2010