Refresh Boston Feb2009
by Matthew Oliphant on Feb 18, 2009
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Jason Robb
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Little U: testing, plain and simple.
Every step of the design process is “edited” beginning with the idea.
Why design the camera’s physical interface to be just like the interface for the canon?
Sit down with some users and talk with them about how they use your product. Or how what they use now doesn’t meet their needs.
Heuristics Handout: There’s a solo and a group approach.
Contextual Inquiry: Often users figure out better ways to use your stuff.
But if no one asked for it, if no one pays for it, if there are some who want to destroy what you create... Why did you even start in the first place?
I find 5 usually works, but sometimes you have to delve further. Especially at the start.
Like sailing, or kayaking, if you aren’t constantly checking where you are in relation to where you want to be, you might be sunk.
Describe/Draw the actual vs. ideal “funnel” of effort.
Iteration doesn’t have to be on the whole set of requirements.
What you should be looking for are the big issues; show stoppers. And each iteration, the goal is to have fewer and fewer of those.
“Did it work as planned?”
ISO/IEC 25062:2006 or a bulleted list?
This is where metrics can be useful. 17 minutes on a site can be a good thing if that’s the design. But if that 17 minutes is spent changing a password... yer fucked.
Plan for triage from the start. Know who to involve and make the call quick.
Every month or two sit down with some users and talk with them about how they use your product. Wait, that sounds familiar... (current state: where we started this mess.)
Rinse and repeat until you are either the only player in the game or you’ve gone out of business.
Even if they have to rip the mouse from your cold, dead hands.